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Very nice and elegant. The cleaning service was excellent. The availability of the staff was impressive.

everything and especially the Cenote its like a dream !

An Unforgettable Paradise at Los Arrecifes☀️🌊🫶🐚💫 From the moment we arrived at Los Arrecifes, our hearts were filled with warmth and joy. The outstanding hospitality of Lupe and the entire hotel team made us feel like cherished guests. They welcomed us with refreshing drinks, setting the tone for a perfect stay. Our room was a sanctuary of relaxation, thoughtfully designed to provide both aesthetic pleasure and ultimate comfort. Overlooking the breathtaking Caribbean Sea, every morning was a delight as we woke up to the mesmerizing view. Breakfast, lunch, and dinner on the summer veranda were exquisite experiences, made even more magical by the backdrop of Tulum sunsets. The panoramic views from the top platform of the hotel created the perfect setting for romantic evenings and rejuvenating yoga. Throughout our stay, we couldn't help but notice the dedication and cheerfulness of the staff, who treated us like family. Victor and Joel, with their infectious energy, ensured that every day started with a positive vibe☀️. Sasil and Pek, the enchanting dogs with their charming Mayan names, added an extra layer of charm to the hotel, making us feel even more at home. And special thanks to the outstanding hospitality of Marta, that’s unforgettable. And oh, the culinary delights crafted by Chef Edgar! Every meal was a revelation of fresh, natural ingredients expertly combined to create an explosion of flavors. The chef's dishes were unparalleled, leaving us enchanted and claiming the top spot among all the restaurants we visited in the area. As our last day approaches, we find ourselves savoring every second here, cherishing the memories we've created, and wishing time would slow down. Los Arrecifes has woven its way into our hearts, and we know for certain that we will return to this paradise. Sending love and gratitude from Ukraine ✨🫶💫, where we'll forever cherish the unforgettable moments spent at Los Arrecifes.

Absolutely amazing hotel, we had unforgettable birthday stay here! Nothing to complain about. Staff superfriendly and helpul. Huge and clean room, great bed and silent to sleep. All the art is incredible, such an unique place to saty. Beautiful beach, lovely warm pool. Breakfast options are great and was good. Would love stay again!

I loved the place . I just dislike the matress and the pillows were to big /high for me .

I have come to Tulum many times and this is by far my favourite hotel I have stayed at. The rooms are extremely spacious and well designed, the outdoor bathroom with bathtub is AMAZING, and the tiny details are so well thought out . The staff from the moment I walked in were so welcoming and friendly and attended to any request I had. The hotel is brand new and has a beautiful pool and a very tasty restaurant on site. I would highly recommend and from now this will be my hotel of choice when I return.

Best Hotel in Tulum, Service, installations, custormer care..... 10/10

Xela has an incredible location right on the beach, with stunning ocean views and easy access to the coastline. What really sets Xela apart is its modern interior, which creates a warm and inviting atmosphere. Designed by the owner as a private home for family and friends, the thoughtful touches and cosy decor make you feel right at home. Each space is stylish yet comfortable, perfect for relaxation. The staff were super friendly, attentive and always ready to assist with anything from restaurant recommendations to arranging activities. Their genuine care for guests enhances the welcoming environment that makes this hotel so special. If you're looking for a delightful escape in Tulum, Xela is the perfect choice. We can't recommend it enough and look forward to returning soon!

We loved their concept of beautifully designed bungalows that seamlessly blend luxury with nature. Our bungalow offered a view into the lush jungle, allowing us to immerse in the beautiful nature and wildlife of Tulum. We particularly enjoyed the hotel's beachfront location and the lovely staff at the reception, who were not only friendly but genuinely attentive and made every effort to ensure our stay was comfortable and enjoyable. From personalised recommendations for local activities to prompt service at the beach, we felt valued and well taken care of throughout our visit. The Nest is the perfect getaway for relaxation and luxury. We can't wait to return to this gem in Tulum! Highly recommended!

beautiful rooms and great location. The staff were incredible and so helpful.