Hotels in Togatta Onsen, Zao

The staff is very nice and attentive. The dinner is delicious and sumptuous.

I started grinning like a fool as soon as I entered the grounds of Chikusenso. It is everything the pictures show and so, so much more. I was genuinely too delighted to play it cool. A truly beautiful property complete with a river and at least two waterfalls (the grounds are huge, so I can't be sure there aren't more). Inside the premises are just elegant with unique touches like the enormous replica temple bell in the guest lounge. There are 'public'/shared onsen and for the bashful there are also two lovely private onsen to choose from, where the pools are outside so you can hear the river. But it is the staff who elevate this unique and beautiful place to 'exceptional'. Mr Rajan who welcomed me so warmly on arrival and explained the myriad of amenities and services so perfectly. Mr Li, who explained the property's long history and more recent impressive architectural upgrade with such enthusiasm and whose admiration for the local environment almost persuaded me to go hiking. Michiko, in the restaurant who was so warm and sweet she made me feel like I was staying in her own home and her charming colleague who made me a perfect little chair from a champagne wire. I wish I could name all the staff because without exception, they were all wonderful; kind and attentive without ever intruding. Speaking of the restaurant, make sure you have breakfast and dinner there. Over three days the variety and finesse shown by the chef was spectacular. Sitting at the 'chef's table' let me watch the man in action, and it was a masterclass in calm precision in the kitchen. I left this morning and I am already giving serious thought to coming back in January...what more can I say.

The house is in a quiet location with excellent kitchen facilities. However, the exact house location is a little hard to find due to many side track/junction. We are lucky to meet a local who advise us the exact location of the house.

We did not see the host but he responded really fast at messages and was really nice and helpful (with questions about the house and the area). The house is also really nice with thick matresses which is great when you have a bad back like me.

What a beautiful hotel! As travellers from Australia, the staff were so accommodating with the language barrier, and were so warm and welcoming. The buffet was absolutely incredible, facilities perfect, games room for our 6 year old, even a shop! The candy station was also a big hit! Definitely would reccomend!

Amazing experience at Sensatei. The value for money is amazing especially the service from the exceptional staff. I felt we were very tired and demanding guests, asking lots of questions, being a bit dramatic after lots of traveling, but they were so patient, lovely and accommodating. The view was amazing, over looking mountains and the river. I never got tired of it! The Onsen is fantastic as well. Over the 4 days we were there, i went 4 times! Worth the stay and will make the track from Australia again!

Nice, warm place easy to find on the main road. Keys were easy to collect, using an app that connected to the Bluetooth lock.

Where to begin? The room was excellent in size and had a nice feeling to it. The onsen was close by. The staff was so kind and service minded. The whole experience with dinner and breakfast was exceptional, especially the staff member whom served us with excellent English. Just the whole experience was quite wonderful.