All guests must be over the age of 18 years and show a valid photo ID and credit card upon check-in.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

Please note that this property has a 'No Party Policy'.

Guests must show a valid credit card upon check-in. This credit card must be in the same name as the guest's name on the booking confirmation, failing which, the resort reserves the rights to cancel the room booking and the booking payment will be forfeited.

If you expect to arrive outside reception opening hours, please inform Chateau Beachside Resort in advance, using the contact details found on the booking confirmation Office Hours are:

Monday–Sunday 7.30–20.00

and Public Holidays 7.30–18.00

Please note that rooms are not serviced daily.

Chateau Beachside Resort requires a AUD $250 credit card pre-authorisation per room, payable on arrival.

Please note, guests arriving after office hours must contact the Resort and pre-authorize their card by 6 pm.

If you are arriving outside reception hours, you must pre-pay the Security Deposit via a valid Credit Card, and arrange for an after-hour check-in. On your day of arrival, we will provide/text you with a Code for our key safe at the Front Entry Door, which will dispense your key. There is a $15.00(AUD) fee for any arrival after 8.00PM. This fee will be deducted from your Security Deposit. Please ensure we have your Mobile Phone Contact Details to advise the Access Code.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Chateau Beachside Resort您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。

到店时需支付损毁押金：AUD 250。 该押金将通过信用卡收取。 退房后14天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。