If you do not arrive by 23:00 local time on your arrival date without previously advising the property, your reservation will be cancelled and the total cost of the accommodation will be charged.

Please note that cash is not accepted at the property. All payments must be made by credit, debit, or EFTPOS card. Unless paying now, payment for the entire stay and any incidentals is required upon arrival at the hotel. Card payments: Please note that there is a 1.66% charge when you pay with a Visa, Mastercard, American Express, Union Pay, or JCB card. All bedrooms (excluding studio & mini suites) have a king-zipped bed that can be split into 2 single beds.

Every three (3) days, your suite will receive an Express Service where we will make the beds with existing linen, replace towels, replace finished amenities, stack the dishwasher, and empty the rubbish. For stays longer than 7 nights, your suite will receive a full service and be fully cleaned, including all linen changed once every seven (7) days. A valid ID must match the credit, debit, or EFTPOS card upon check-in.

Please note that this property requires a credit, debit, or EFTPOS card pre-authorisation upon booking. Please ensure your card has sufficient funds to ensure your reservation is secure. A bond is also required at check-in. The bond will be refunded upon departure. The bond amounts are as follows: Studio/Suites with 1 bedroom: Up to AU $100 Suites with 2 bedrooms: Up to AU $200; Suites with 3 bedrooms: Up to AU $400 Penthouses: Up to AU $2000 New Year's Eve: Pre-payment for the night of 31 December will be required. You will receive an email from Meriton (within 2 business days) requesting for the payment, which will be required within 24 hours after receiving the email.

Group Bookings: Please note that different policies apply for group bookings of 7 rooms or more. Additional terms and conditions apply, so please contact the hotel for further information using the contact details found on the booking confirmation.

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