Please note that a credit card guarantee is required at time of booking.

Please note that the hotel will process the full accommodation charge onto your nominated credit card 48 hours prior to arrival. All non-refundable, prepaid rates will be charged upon booking. The hotel reserves the rights to cancel reservations on declined credit cards.

Please note that Piermonde Apartments Cairns requires a AUD 250 credit card pre-authorisation upon check in to cover any incidental charges.

Please note that this property will not be serviced for the duration of your stay.

Check in requirements:

The person registering at check-in must be at least 18 years of age and must provide a valid photo ID and credit card. The ID and credit card must be in the same name as the guest's name on the booking confirmation.

A record and/or copy of this ID and credit card may be retained to minimise the risk of fraudulent usage and for verification purposes.

Please note that there is a 0.8% charge when you pay with a Visa, Mastercard or BankCard credit cards, a 3.35% charge for bank issued American Express credit cards and a 3.5% charge for American Express and Diners Club credit cards.

Please note that this property’s reception desk is located at Park Regis City Quays, next door at 6 Lake St, Cairns. Please contact the property in advance to arrange check in, using the contact details found on the booking confirmation.

Reception opening hours are 08:00 to 19:00 Monday to Sunday and 09:00 to 17:00 Public Holidays at Park Regis City Quays 6 Lake Street. Guests arriving outside reception opening hours can check in using the hotel's check-in machine. To receive the password, please contact the hotel prior to arrival using the contact details found on the booking confirmation.

Please note that this hotel has a strict "No Party Policy". Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.

Emergency Roof Top Repairs will be carried out from the 6th of May 2025 for 3 weeks, these works are emergency works that need to be completed. There will be some noise disturbance between the hours of 9am and 4pm Monday to Friday

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Piermonde Apartments Cairns您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。