Please note that renovation work of the ground floor lobby will be carried out from November 2025 to March 2026. During this period, the reception desk and tour desk will be relocated outside of the lobby from 08:00 to 20:00, and a second reception desk will be available on the second floor all day.

Please note that there is a non-refundable 1.4% charge when you pay with a Visa or Mastercard, and a non-refundable 2.75% charge when you pay with an American Express credit card.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that virtual driving licenses are not accepted as a form of identification.

This property requires a credit card pre-authorisation upon check-in to cover any incidental charges. The amounts are as follows:

- AUD 300 for One-bedroom & One-bedroom family Apartments

- AUD 300 for Two-bedroom Apartments

- AUD 500 for Three-bedroom Apartments

- AUD 500 for Four-bedroom Executive Apartments

- AUD 500 for Four-bedroom Penthouses

- AUD 1000 for Three-bedroom Deluxe/Celebrity Suite

- AUD 2000 for Presidential Penthouse.

Please note that no-shows at the property will result in full accommodation fees. Guests must check in on the first day of the reservation.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知Q1 Resort & Spa - Official您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

此住宿不接受群聚打牌、看運動賽事、單身派對等類似聚會。

因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。

入住時須支付 AUD 2,000 損壞押金。 您將透過信用卡支付費用。 您辦理退房後 14 天內將獲得退費。 住宿檢查確認後會透過信用卡將押金全額退還。