In order to preserve our peace, security, as well as that of our other guests and the residents living on-site, we kindly ask that you adhere to the following conditions:

Mandatory Information to Provide Please provide us with the following:

The reason for your visit. Your estimated arrival time.

A valid phone number where you can be reached.

Any additional information you consider useful to facilitate your stay.

Identification Documents: An ID for each traveler wishing to stay with us must be submitted immediately after booking and no later than 48 hours after the reservation. If we do not receive the documents within this timeframe, we will be forced to cancel your booking without the possibility of a refund.

Key Handover: The keys will be handed over in person only to the person who made the reservation, upon presentation of a valid ID that matches the information provided during the booking, unless a prior arrangement has been made.

Modifications: Any modifications (dates, length of stay, number of guests, etc.) must be made solely via the Booking platform. No modifications will be accepted on-site. Reservation Compliance: If the information provided does not match the booking (e.g., ID not submitted, incorrect number of guests, etc.), we will not hand over the keys, and no refund will be given.

Any non-compliance will result in the cancellation of your stay without compensation, as the accommodation has already been arranged. By confirming your reservation, you accept all of these conditions.

We thank you for your understanding and remain at your disposal for any questions before your arrival.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Chaleureux appartement T2 au calme et climatisé proximite centre lyon您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

该住宿不允许举办男性聚会、女性聚会或类似的聚会。

22:00:00至08:00:00期间需保持安静。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

如您在入住期间对住宿造成损坏，根据此住宿的损毁政策，退房后您可能会被要求支付最高€ 300的赔偿。