Children’s Spa Policy

Children’s access timings are between 07:00 to 09:00 and 15:00 to 17:00.

Children’s access guidelines:

Pool:

• Children from the age of 8 to 15 years must be supervised in the pool by at least one adult aged 16 or above, at a ratio of two children to one adult at all times

• Children below the age of 8 years are not permitted in the Pool

Jacuzzi, Steam room and Sauna room:

• Children from the age of 8 to 15 years must be supervised in the Jacuzzi, steam room or sauna at least one adult aged 16 or above, at a ratio of two children to one adult at all times

• Children below the age of 8 years are not permitted in the Jacuzzi, steam room or sauna

Gym:

• Children below the age of 16 years are not allowed to use gym facilities

Please note, for Non-Refundable bookings, guests are kindly required to present at check in the same credit card used to to make the reservation.

Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel. An additional cleaning charge of £150.00 may be incurred in case of any damages / accidents are caused by the service animal to the room.

Please note that a physical credit or debit card must be presented upon arrival. We're unable to accept cash, Apple Pay, Google Pay, or contactless payment at check-in or check-out.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

未滿 18 歲的住客僅可隨同家長或法定監護人辦理入住。

入住時須支付 £50 損壞押金。 您將透過信用卡支付費用。 您辦理退房後 14 天內將獲得退費。 住宿檢查確認後會透過信用卡將押金全額退還。