Oakwood Hotel & Residence Surabaya

–Excellent location - show map
+42 photos
Scored 8.8
Rated fabulous

Staff

9.2
  • Apartments
  • Kitchen
  • City view
  • Swimming pool
  • Washing machine
  • Free WiFi
  • Free parking
  • Bath
  • Air conditioning
  • 24-hour front desk

Experience world-class service at Oakwood Hotel & Residence Surabaya

Elegant Accommodation: Oakwood Hotel & Residence Surabaya in Surabaya offers a 5-star aparthotel experience with an infinity swimming pool, indoor pool, fitness centre, restaurant, bar, and free WiFi. Comfortable Amenities: Guests enjoy air-conditioning, private bathrooms, city views, and modern amenities such as a fitness room, 24-hour front desk, and free on-site private parking. Dining Options: The family-friendly restaurant serves Indonesian, American, Asian, and international cuisines with halal options. Breakfast includes continental, American, buffet, and Asian selections. Prime Location: Located 13 km from Juanda International Airport, the hotel is near attractions like Submarine Monument (5 km) and Gubeng Train Station (5 km). Highly rated for staff, cleanliness, and convenient location.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Indoor swimming pool
  • Free WiFi
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Room service
  • 2 restaurants
  • Bar
Oakwood
Hotel chain/brand
Oakwood

Property highlights

Top location: Highly rated by recent guests (9.0)

Breakfast info

Continental, Asian, American, Buffet

  • Free private parking available on-site

Availability

Select dates to see this property's availability and prices

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Accommodation Type
Number of guests
 
2 single beds
2 single beds
2 single beds
Bedroom 1
2 single beds
Bedroom 2
1 large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Dr
Malaysia Malaysia
“Very spacious room, comfortable bed, ideal location near malls, a nice Nasi Padang restaurant nearby.”
Keepyercool
Macao Macao
“Rooms are very large and quite high-spec, reflecting a major up-front investment when the hotel was built maybe around 10 years ago. Huge amount of drawer, cupboard and desk space. All staff, from the main entrance, to the car park, Front Desk and...”
Shay
Singapore Singapore
“Location was good, 5mins walk to three big malls. Nice and well decor rooms.indoor swimming was a plus point. Staff was polite from Concierge to front desk.”
Siane
Australia Australia
“Nothing in particular, but overall experience, quiet pleasant.”
Setiawanroni
Indonesia Indonesia
“Excellent service from the staffs Spacious and Clean Room”
Agusmian
Indonesia Indonesia
“Good value for money. One of the best hotels I have ever booked.”
Hongguang
Australia Australia
“1. The room is clean and tidy, the bed is very comfortable to sleep. 2. Before we check out, we requested the laundry service, it was completed before the time we book to collect which is convenient for us. 3. The hotel is close to one...”
Mariana
United Kingdom United Kingdom
“The location of the hotel is great, particularly close to a big shopping mall / supermarket. The facilities are as described, and breakfast was really good! The staff was also very kind and always ready to help. I was able to rest well and prepare...”
Saloniw
India India
“Stayed in one of the premier rooms. What a beautiful stay! The staff was very helpful, polite and regularly cleaned my room.”
Reuben
Singapore Singapore
“Left an item or two in the room during check out. Staff was quick to call us to come back and recover the items. Appreciated the professionalism of the staff.”

Property surroundings

Restaurants

2 restaurants on site
Spice Restaurant
  • Cuisine
    American • Asian • International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambiance
    Family friendly • Modern
  • Dietary options
    Halal
Deckside
  • Cuisine
    American • Indonesian • Asian
  • Open for
    Lunch • Dinner • High tea • Cocktail hour
  • Ambiance
    Modern
  • Dietary options
    Halal

House rules

Oakwood Hotel & Residence Surabaya takes special requests - add in the next step!
Check-in
From 14:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of Rp 500,000 is required on arrival. That's about US$30. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
Rp 500,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Accepted payment methods
American ExpressVisaMastercardCash
Smoking
Smoking is not allowed.
Quiet hours
Guests must be quiet between 21:00 and 07:00.
Pets
Pets are not allowed.

The fine print

Need-to-know information for guests at this property

Quiet hours are between 21:00:00 and 07:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of Rp 500,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.