Hotel Neu Schloss Otaru

–Great location - show map
+42 photos
Scored 8.3
Rated very good

Staff

9.1

About this property

Situated within the premises of Niseko-Shakotan-Otaru Kaigan Quasi-National Park, Hotel Neu Schloss Otaru offers rooms with views of the ocean and a private open-air bath. A free shuttle runs between JR Otaru station and the hotel. Complimentary WiFi is provided in all rooms and at the lobby. The European-style decorated rooms include a flat-screen TV, a mini bar, and an electric kettle with complimentary green tea. Room wear is provided. Guests can relax in the Rotenburo bath overlooking the ocean. Photocopying and luggage storage is available at the 24-hour front desk and a free computer station is available at the lobby. Enjoy French cuisine at the Blau Kuste restaurant, and drinks at the Bar Perle. The Otaru Neu Schloss Hotel is a 2-minute walk from the Otaru Aquarium, and a 20-minute drive from JR Otaru Station. The Shin-Chitose Airport is a 1-hour and 50-minute ride away.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free parking
  • Non-smoking rooms
  • Free WiFi
  • Family rooms
  • Facilities for disabled guests
  • Restaurant
  • Bar

Property highlights

Top location: Highly rated by recent guests (8.6)

  • Free private parking available at the hotel

  • Open-air bath, ​Public Bath

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
2 single beds
2 single beds
2 single beds
and
2 futon beds
1 extra-large double bed
1 large double bed
2 single beds
and
2 futon beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Matthew
Canada Canada
“View and room were amazing. Breakfast was great. Beds were very comfy”
Peter
Australia Australia
“The meals were exceptional and the veiw was fantastic.”
Chen
Singapore Singapore
“Very peaceful location with amazing views of the water from the rooms. In-room onsen was very relaxing to rest in. Location is a bit hard to get to normally but contacting the hotel to reserve a spot on their free hotel shuttle made the journey...”
Tracy
Singapore Singapore
“Our booking included breakfast and dinner, and the staff kindly reached out beforehand to remind us of the dinner timing as we checked in slightly later than usual. The quality of food provided at this hotel is equivalent to fine dining...”
Boren
Japan Japan
“Very delicious dinner and breakfast! The music radio in the room is charming! View from the window is wonderful!”
Natalie
Singapore Singapore
“Amazing hotel with an old world charm, perched atop a cliff and overlooking the sea. The views from this hotel is truly unrivalled. The staff are all helpful and friendly, and clearly dedicated to ensuring we had an exceptional stay. Breakfast...”
Athina
Australia Australia
“Beautiful location although far from centre of Otaru (in winter it would be almost impossible to walk up to the cliffside location of hotel unless you are super fit and you have next to nothing luggage). They offer shuttle pick up and drop off...”
Woohyun
South Korea South Korea
“I booked for private bath. This is public-bath-class. It is not tab water you turn on and off. It flows constantly. And also it is so-called “outside-like” bath which is actually inside so I was worried about the experience not like the actual...”
Daisy
Australia Australia
“Great location and the view is superb! Really big bed which is great. The outdoor onsen is so amazing so if your thinking about booking because of it, definitely do it! Staff are also lovely.”
Lee
Australia Australia
“Love the private onsen and the exceptional view from our room”

Hotel surroundings

Restaurants

1 restaurant on site
Blau Küste
  • Cuisine
    French
  • Open for
    Dinner

Facilities of Hotel Neu Schloss Otaru

Great facilities! Review score, 8.3

Most popular facilities

  • Free parking
  • Non-smoking rooms
  • Free WiFi
  • Family rooms
  • Facilities for disabled guests
  • Restaurant
  • Bar

House rules

Hotel Neu Schloss Otaru takes special requests - add in the next step!
Check-in
From 15:00 to 19:30
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Restaurant Blau Küste

Opening hour between 17 Aug 2021 - 12 Sep 2021 (Alcohol free)

Weekdays 17:00～20:00

Weekends 17:00～20:00

Bar Perle

Closed between 17 Aug 2021 - 12 Sep 2021

To use the hotel's free shuttle, please make a reservation in advance. Contact details can be found on the booking confirmation.

JR Otaru Station to Hotel 15:00/16:00/17:00/18:00

From Hotel to JR Otaru Station 09:00/10:00/11:00/12:00