Name: Phantom Suites
Address: CALLE 44 ENTRE 5A AVENIDA Y 1A AVENIDA, 77720 Playa del Carmen, Mexico, CALLE 44 ENTRE 5A AVENIDA Y 1A AVENIDA, Quintana Roo, 77720, Mexico
Rating: 8.4

Phantom Suites

–Excellent location - show map

+29 photos

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Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Prime Location: Phantom Suites in Playa del Carmen offers a convenient location with Playa del Carmen Beach just a 5-minute walk away. Nearby attractions include the Church of Guadalupe, 16 minutes on foot, and the ADO International Bus Station, 2 km from the hotel. Exceptional Facilities: Guests enjoy a rooftop swimming pool, sun terrace, and free WiFi. Additional amenities include a pool bar, outdoor seating area, and family rooms. Private check-in and check-out, a concierge service, and a tour desk enhance the stay. Comfortable Accommodations: Rooms feature air-conditioning, kitchenettes, balconies with garden views, and private bathrooms. Additional amenities include streaming services, work desks, and soundproofing. Interconnected rooms and sofa beds cater to families and groups. Convenient Services: The hotel provides a paid shuttle service, car hire, and luggage storage. Cozumel International Airport is 36 km away, and nearby attractions include Xel Ha and Xcacel-Xcacelito. Highly rated for its convenient location and excellent service.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.0

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Availability

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Room type	Number of guests
Standard Double Suite 2 double beds
Suite 1 extra-large double bed
Superior Suite Bedroom 1 extra-large double bed Living room 1 sofa bed

Guest reviews

Categories:

Staff

Facilities

Cleanliness

Comfort

Value for money

Location

Free WiFi

Guests who stayed here loved

Aniczq

Poland

“The hotel was really nice with super staff. So friendly and helpful. Unfortunately, I don't remember the name of the lady who checked us in. We really appreciate it, mostly her help with booking our shark dive. Regards from Switzerland”

Beata

Switzerland

“Everything great, totally worth the price and the stuff was very nice as well :) it’s perfectly located as it’s near the main avenue but you don’t hear any noise. Also they have great breakfast for only 150 pesos! Totally recommend it was delicious 🤤”

Heli

Finland

“Location was right at the 5th Avenue so it was close to restaurants, shops, beach etx. Staff was super friendly. Hotel was clean and nicely decorated. You could order breakfast from the menu and it was very tasty and it was at the rooftop, witch...”

Victoria

United Kingdom

“The staff were really helpful and friendly, big room, great shower, breakfast”

Maria

Chile

“Beautiful units in a brand-new building with a perfect location near restaurants and the beach. The noise wasn’t too bad—we actually enjoyed the music from our balcony. The staff was incredibly kind, and the condo was spotless. The rooftop was...”

Fletcher

Ireland

“Lovely building, rooftop, toom, etc. Nice kitchen dishes and fridge for in room use. Friendly, helpful staff. Great location to 5th & lovely walking distance to other stops & the beach. Would definitely stay again.”

Canada

“Room was tastefully decorated and the divider to the kitchen and living room was a winner”

Merryn

United Kingdom

“The hotel was lovely, the rooms were large, had a big comfy bed, bathroom and lounge / kitchen area and balcony. The room was comfy and clean. Bathroom very clean. The staff were really helpful and friendly. The pool area upstairs was nice and the...”

Zuzana

Slovakia

“Everything was perfect, staff is lovely and very helpful. Room had all we needed. We loved our stay, thank you”

Castillo

Belize

“I liked pretty much everything. Room was comfortable, I liked the kitchen and how everything was there but out of site.”

Hotel surroundings

House rules

Phantom Suites takes special requests - add in the next step!

Check-in

From 15:00 to 00:00

Check-out

From 10:00 to 12:00

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Cards accepted at this hotel

Cash is not accepted

The fine print

Need-to-know information for guests at this property

Al realizar la reserva hay un pago pendiente de 31.12 pesos mexicanos por el cargo de ecotasa,el cual debe ser pagado en efectivo.