Hotel Cielo

–Great location - show map
+92 photos
Scored 8.3
Rated very good

Staff

9.0

Property highlights

You might be eligible for a Genius discount at Hotel Cielo. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Prime Location: Hotel Cielo in Playa del Carmen offers a convenient location with Playa del Carmen Beach just a 1-minute walk away. The ADO International Bus Station is 200 metres nearby, while the Playa del Carmen Maritime Terminal is a 5-minute walk. Cozumel International Airport is 34 km from the property. Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms with free toiletries, TV, and private entrances. Balconies provide city views, ensuring a pleasant stay. Exceptional Facilities: Guests enjoy a sun terrace and free WiFi. Additional services include a paid shuttle, 24-hour front desk, concierge, housekeeping, outdoor seating, family rooms, full-day security, car hire, tour desk, and luggage storage. Nearby Attractions: Playa del Carmen Beach, Church of Guadalupe (3 km), Xel Ha (47 km), Kantenah Bay (33 km), and Xcacel-Xcacelito (46 km) are within reach.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Daily housekeeping

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 8.7

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 double bed
1 single bed
and
1 double bed
2 double beds
1 large double bed
1 large double bed
2 single beds
and
1 large double bed
1 single bed
and
1 double bed
and
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Cristiana
United Kingdom United Kingdom
“Perfect location, friendly staff and efficient cleanings”
Michael
Mexico Mexico
“Excellent service althroughout. Definitely prime location for a budget. Perfect for solo travelers and couples. Restaurant on the ground floor also had the best chilaquiles I've had in a while.”
Louison
France France
“There is staff 24/7 at the reception to help, they're super nice and very helpful.”
Taube
United States United States
“I honestly loved this hotel, and it was great for a barebones experience! Gorgeous terrace throughout the hotel, and a little hard to find, but not bad off the main stretch! Lots of noise in the morning, but staff was very accommodating and...”
Pepy
Canada Canada
“Great Location , great staff, clean rooms. There is a restaurant just under the hotel. A place to feel safe and comfortable”
Tatiana
United States United States
“Near to “La Quinta Avenida” like 3 minutes walking from the beach, a lot of places to eat around, 5 minutes from the ADO station (turística)”
Hermosillo
Mexico Mexico
“Muy buena ubicación para todos los cervicios muy cercas”
Bethany
United States United States
“Very comfortable beds, clean and spacious rooms. Location is excellent for walking purposes but street noise can be a little loud. The noise was expected for the area. We had a very nice host who hooked us up with some spicy salsas.”
Rüdiger
Germany Germany
“Sauber, nettes Personal, gutes Preis-/Leistungsverhältnis Gutes Restaurant im EG, Strandnähe”
Admilson
Brazil Brazil
“A localização é excelente muito próximo da movimentada 5a avenida e ambiente agradável. O ar-condicionado é excelente, adequado pra o clima de Playa Del Carmen.”

Hotel surroundings

House rules

Hotel Cielo takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of US$25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardCash

The fine print

Need-to-know information for guests at this property

Please note that a small refundable deposit is payable for beach towels.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Cielo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of US$25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.