There is a free transfer to and from the airport. Please inform the property in advance if you want to use the service.

Please consider that Ocean View Suites offer partial views of the sea.

Please note that guests staying on a Saturday night may need to change rooms. Grand Residences by Royal Resorts will work to avoid this scenario, but when necessary, management will work directly with the guest to streamline this process.

At least one of the guests registered in each villa must be over 25 years old and will be accountable for the rest of the villa's occupants.

The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and Government-issued photo identification at check-in for incidental charges.

All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $67.88 Prices are in Mexican pesos and per night per room payable directly at the hotel reception at the time of check out.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

提醒您，如提早退房，住宿方仍會收取全額房費。

因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。

因應新冠肺炎（COVID-19）疫情，此住宿現正採取行動以保障顧客與員工的安全，故可能會減少或停止提供某些服務與設施。

入住時須支付 US$500 損壞押金。 您將透過信用卡支付費用。 您辦理退房時將獲得退費。 住宿檢查確認後會透過信用卡將押金全額退還。