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Experience world-class service at Paradisus Playa del Carmen - Riviera Maya - All Inclusive

This luxury seafront resort surrounded by a lush tropical mangrove offers spectacular views of the Caribbean Sea and Cozumel Island. It offers a family concierge, free Wi-fi and free on-site parking. Guests can relax at the resort's Yhi spa and enjoy a variety of body and facial treatments, Thalassotherapy or a massage. All rooms have a modern bathroom including a sensory tub and a rain shower. Some include a hot tub and special children’s bathroom amenities. The hotel is about 45 minutes from Cancún International Aiport and just 3 km from the centre of Playa del Carmen. Xcaret eco archaeological park is a 15-minute drive away.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Paradisus Resorts
Hotel chain/brand
Paradisus Resorts

Property highlights

Top location: Highly rated by recent guests (8.0)

Breakfast info

Buffet

Free private parking available on-site

Activities:

  • Fitness centre

  • Golf course (within 3 km)

  • Games room


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
or
2 single beds
2 double beds
and
1 sofa bed
2 double beds
or
1 extra-large double bed
1 extra-large double bed
2 double beds
and
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
2 double beds
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
or
2 double beds
2 double beds
or
1 extra-large double bed
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Sustainability

This property has 1 third-party sustainability certification.
  • Ecostars
    Ecostars

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Ikenna
    Nigeria Nigeria
    Cleanliness Service Balance of children and adult activities
  • Wally
    Canada Canada
    Our pool service area server was Laura and she was amazing. We cannot say enough about her. She was extremely busy but always met us with a smile and day two didn't need to ask what we were wanting as she already new, It was mine and my...
  • Daniela
    Mexico Mexico
    This is our third time staying in Paradisus and although this was the shortest stay (one night) it was amazing as always! Food was great, the Nespresso hut is a great addition, the Kids waterpark is a hit as usual, and the staff is wonderful....
  • Sonia
    Canada Canada
    Super service mais nous avions pris un upgrade pour un service supérieur, piscine exclusive et activités pour les enfants. La nourriture était excellente, service courtois et sincère, piscines propres, chambre propre et super ménage, restaurants à...
  • Omer
    Israel Israel
    Perfect 10!! Nothing else to add Didn’t leave the resort for a whole week! Pools, staff, amenities, rooms, kids club, all of them were outstanding! Food in the buffet and restaurants was exceptional Water park and shows at night were superb...
  • André
    Brazil Brazil
    Café da manhã muito bom, hotel bem voltado para família. Praia linda, equipe de atendimento do hotel super atenciosa.
  • Rocio
    Argentina Argentina
    Instalaciones, en especial, las piscinas y el parque acuático. Las Actividades diarias. Los restaurantes y su variedad de menús.
  • Francisca
    Chile Chile
    Hotel no estaba lleno de gente, mucho más agradables que otros todo incluido
  • Ana
    Brazil Brazil
    O hotel é lindo, meus filhos se divertiram muito! Adoraram a piscina com o parqu aquático.
  • Marina
    United States United States
    We upgraded to Nikté and we had a wonderful and personalized attention by our concierge Emmanuel Baraza. He changed our minibar to have only the 3-4 kind of drinks we needed for our family of 4. He would come into the room when we were out to set...

Property surroundings

Restaurants

29 restaurants on site
  • Tori
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambiance
      Traditional
  • Flora
    • Cuisine
      Pizza • Steakhouse
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Gluten-free
  • Cielo
    • Cuisine
      International
    • Open for
      Dinner
    • Ambiance
      Traditional
    • Dietary options
      Vegetarian • Gluten-free
  • Naos
    • Cuisine
      International
    • Open for
      Dinner
    • Ambiance
      Traditional
  • The Lunch Box
    • Cuisine
      International
    • Open for
      Dinner
    • Ambiance
      Traditional
  • Lemon Fish
    • Cuisine
      Latin American
    • Open for
      Dinner
    • Ambiance
      Traditional
  • Sal Steak Cave
    • Cuisine
      Steakhouse
    • Open for
      Dinner
    • Ambiance
      Traditional
  • Tokimeku
    • Cuisine
      International
    • Open for
      Breakfast • Brunch
    • Ambiance
      Modern
    • Dietary options
      Gluten-free
  • Hadar
    • Cuisine
      International
    • Open for
      Breakfast • Brunch
    • Ambiance
      Modern
    • Dietary options
      Gluten-free
  • Celsius
    • Cuisine
      International
    • Open for
      Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Gluten-free
  • Santé
    • Cuisine
      International
    • Open for
      Breakfast • Brunch
    • Ambiance
      Modern
    • Dietary options
      Gluten-free
  • Blue Agave Taqueria
    • Cuisine
      Steakhouse
    • Open for
      Dinner
    • Ambiance
      Modern
  • North Avenue Bar
    • Cuisine
      International
    • Open for
      Cocktail hour
    • Ambiance
      Modern
  • Kanna Beach Club
    • Cuisine
      International
    • Open for
      Lunch • Dinner
  • Coffee Corner
    • Cuisine
      Asian
    • Open for
      Cocktail hour
    • Ambiance
      Traditional
  • Cocos Bar
    • Cuisine
      International
    • Open for
      Cocktail hour
    • Ambiance
      Traditional
  • Swim Up Bar
    • Cuisine
      International
    • Open for
      Brunch
    • Ambiance
      Traditional
  • Kicks Sports & Fun Bar
    • Cuisine
      International
    • Open for
      Brunch
    • Ambiance
      Traditional
  • M Bar
    • Cuisine
      International
    • Open for
      Lunch
    • Ambiance
      Traditional
  • Toji
    • Cuisine
      International
    • Open for
      Lunch
    • Ambiance
      Traditional
  • South Avenue Bar
    • Cuisine
      International
    • Open for
      Lunch
    • Ambiance
      Traditional
  • Blue Agave Bar
    • Cuisine
      American
    • Open for
      Cocktail hour
    • Ambiance
      Traditional
  • Fahrenheit
    • Cuisine
      American
    • Open for
      Cocktail hour
    • Ambiance
      Traditional
  • Bar Swim Up
    • Cuisine
      American
    • Open for
      Cocktail hour
    • Ambiance
      Traditional
  • Coffee Corner by Nespresso
    • Cuisine
      American
    • Open for
      Cocktail hour
    • Ambiance
      Traditional
  • Smoothie Bar
    • Cuisine
      American
    • Open for
      Brunch
    • Ambiance
      Modern
  • Twelvet
    • Cuisine
      American
    • Open for
      Brunch
    • Ambiance
      Traditional
  • The Winery
    • Cuisine
      American
    • Ambiance
      Traditional
  • Cappella
    • Cuisine
      American
    • Open for
      Dinner
    • Ambiance
      Traditional

House rules

Paradisus Playa del Carmen - Riviera Maya - All Inclusive takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

4 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
American ExpressVisaMastercard Cash is not accepted

The fine print

Need-to-know information for guests at this property

Please note, at check-in, guests must provide the credit card used to make the reservation.

Children up to and including 4 years old can stay for free. Children from 5 years old to 12 years old can stay for USD 178.00 per child per night. Children from 13 years old to 17 years old can stay for 50% of the adult rate per child per night.

The property will make a pre-authorization of the credit card in guarantee at any time after booking.

Room Service – Included. Service charge of $5 usd per delivery applies.

All cots are subject to availability.

When booking 9 rooms or more, different policies and additional supplements may apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.