Puerta del Cielo Hotel Origen

–Excellent location – show map
+64 photos
Scored 9.4
Rated wonderful

Staff

9.6

Get the celebrity treatment with world-class service at Puerta del Cielo Hotel Origen

Prime Location: Puerta del Cielo Hotel Origen in Bacalar offers a beachfront setting with a private beach area and stunning sea views. Guests enjoy a sun terrace, lush garden, and a year-round outdoor swimming pool. Exceptional Facilities: The hotel features a romantic restaurant serving local and international cuisines, a bar, and a pool bar. Additional amenities include a fitness center, wellness packages, and free WiFi throughout the property. Comfortable Accommodations: Rooms are equipped with air-conditioning, balconies, and private bathrooms. Guests can relax on terraces or balconies, enjoy sea views, and take advantage of free on-site private parking. Guest Services: The hotel provides a 24-hour front desk, housekeeping, room service, and breakfast in the room. Additional services include a paid airport shuttle, electric vehicle charging station, and cycling activities.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Beachfront
  • Free parking
  • Free Wifi
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Bar
  • Private beach area

Property highlights

Top Location: Highly rated by recent guests (9.0)

  • Free private parking available at the hotel

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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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Guests who stayed here loved

Leona
Canada Canada
“It’s a beautiful boutique hotel right on the water. It was clean, the staff were very helpful and the food was great!”
Fabio
United States United States
“Place was a combo of perfection, from the lakefront pool, the silence of the lake and the service”
Rafael
United States United States
“The staff went above and beyond with their courtesy and helpfulness at every moment. Their genuine care and attentiveness made my stay not only comfortable but truly memorable. From the warm greetings to the thoughtful assistance, every...”
Omar
United States United States
“Everything was so clean and peaceful! The food is delicious 😋 The staff is great!! Great customer service”
Valentina
Italy Italy
“This property is fantastic. The restaurant (food is really good!), the staff and the direct access to the lake are the best part. Absolutely recommend”
Milena
United States United States
“The stunning location and views to Bacalar lagoon, Beautiful gardens and rooms.”
Ana
United States United States
“The property is intimate, with very attentive and friendly staff. It is well-designed with beautiful vegetation and lighting and use of organic materials and colors. The orientation is East/slightly Southeast, giving you a majestic view of the...”
Daymar
“They were amazing, kind and helpful. Facilities were spotless and comfy. The palanquetas are the next level! 😍”
Fernanda
United States United States
“Gorgeous place, kind and attentions staff, clean and beautiful rooms. We loved staying there for our honeymoon.”
Francisca
United States United States
“Great hotel Clean and very good amenities Amazing personnel. We got upgraded to another room. Good food and beautiful views”

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
1 queen bed
1 full bed
Bedroom
1 queen bed
Living room
1 sofa bed
1 queen bed
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Hotel area info

Restaurants

1 Restaurant On Site
Restaurante #1
  • Cuisine
    Local • International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Romantic

House rules

Puerta del Cielo Hotel Origen takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
Check-out
From 4:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of MXN 3,500 is required on arrival. That's about $195. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Must-know information for guests at this property

A damage deposit of MXN 3,500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.