Grand Mercure Kuala Lumpur Bukit Bintang

–Great location - show map
+28 photos
Scored 7.6
Rated good

Free WiFi

8.6
  • Swimming pool
  • Free WiFi
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box
  • Luggage storage
  • Lift
  • Parking on site

You might be eligible for a Genius discount at Grand Mercure Kuala Lumpur Bukit Bintang. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Located in the heart of Kuala Lumpur between the entertainment hub of Bukit Bintang and Chinatown, Swiss-Garden Hotel Bukit Bintang Kuala Lumpur features 1 dining option, an outdoor pool and a fitness centre. Free WiFi is accessible throughout the property. Decorated in warm colors with contemporary design, every room is equipped with a flat-screen TV and a minibar. The en suite bathroom includes standing showers, a hairdryer and free toiletries. Ironing facilities are available upon request. Garden Terrace offers choice of local flavours and international dishes. Guests can swim in the pool. Staff at the 24-hour reception can assist you with tour arrangements and car rentals. Other facilities on site include currency exchange, laundry service and a prayer room. Swiss-Garden Hotel Bukit Bintang Kuala Lumpur is 1.4 km from Chinatown and 500 metres from Imbi Monorail station. Sultan Abdul Aziz Shah Airport is 30 km from the property. *Kindly note that the swimming pool will be temporarily closed throughout August 2025 for upgrading*

Couples particularly like the location — they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Private parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • Restaurant
  • Room service
Grand Mercure
Hotel chain/brand
Grand Mercure

Property highlights

Situated in the best rated area in Kuala Lumpur, this hotel has an excellent location score of 8.5

  • Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 single bed
and
1 extra-large double bed
1 single bed
1 single bed
1 single bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Mohd
Malaysia Malaysia
“Everything was excellent except room temperature. Very uncomfortable.”
Judi
New Zealand New Zealand
“The receptionists on 6 th September were so kind. They helped me with a quick check in as I was very jetlagged.”
Jamil
Pakistan Pakistan
“They provided us with an excellent room with a terrace attached (got lucky). Everything was just perfect .”
Christopher
United Kingdom United Kingdom
“Breakfast was awesome. The choices were amazing. A range of Asian hot and cold foods, western foods, fruit, pastries, breads, egg station, noodle station and more !! Location perfect. Across the road from Alor Street. Two minutes from Changkat....”
Mimi
Malaysia Malaysia
“Overall it was a good experience. Kudos to the ground staff team. I think it might be time for management to spruce up some of the facilities.”
Sandeep
India India
“Please note that the room and location were perfect. However, the breakfast menu was mostly repetitive with limited vegetarian options. Overall, it was a good experience.”
Leanne
United Kingdom United Kingdom
“Staff was lovely, and friendly; housekeeping was so friendly and left our room spotless every time we asked for a refresh. Receptionist Laka was amazing! Very friendly and kind receptionist. Location is close to Pavilion and Bukit BINTANG...”
Chalvan
Malaysia Malaysia
“Central location and well connected. Awesome breakfast spread. The rooms were clean and had a good view.”
Dipen
India India
“We really enjoyed our staycation, the breakfast buffet was amazing, with variety of food - multiple cuisines and plenty of options to chose for, the rooms were so clean and wellrounded. The hotel is so close to the famous - Jalan Alor Food Street....”
Amol
India India
“Location of hotel is excellent, breakfast is very costly we took breakfast Al wira which is just opposite to this hotel. Staff is friendly and helpful. All places are walking distance and with grab also less time consuming”

Hotel surroundings

Restaurants

1 restaurant on site
Garden Terrace
  • Cuisine
    Malaysian • International
  • Open for
    Breakfast • Brunch • Dinner • High tea • Cocktail hour
  • Ambiance
    Modern
  • Dietary options
    Halal

House rules

Grand Mercure Kuala Lumpur Bukit Bintang takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of MYR 100 is required on arrival. That's about US$23. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
MYR 80 per person, per night

Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

As part of our exciting rebranding journey to become Grand Mercure Kuala Lumpur Bukit Bintang by

Accor, renovation works are currently in progress and are expected to continue until 30th September

2025.

Temporary Arrangements:

1.Hotel Entrance

Guest access will be temporarily redirected to Swiss-Garden Hotel Temporary Lobby, located at the

back of the hotel building. Directional signage will be provided to guide all arrivals.

2. Reception

The Lobby (Reception) will be relocated to Casuarina, Level 1, Swiss-Garden Hotel Bukit Bintang.

3. Coffee House

The Coffee House will be relocated to Level 6, Swiss-Garden Residences (South Tower).

Operating Hours : 6:30 AM – 10:00 PM

4. Parking Information

Guests arriving by car are advised to park at Swiss-Garden Residences, located next to the temporary

lobby. Clear signage will be in place to assist you with directions to both the parking and the check-in

area.

Ongoing improvements include exterior wall repainting and the installation of architectural façade

lighting to enhance the hotel's appearance and ambiance. Kindly note that the swimming pool will be temporarily closed until further notice for upgrading works .

We are making every effort to minimize any inconvenience during this period. Your comfort remains

our top priority, and we truly appreciate your patience and understanding as we work to elevate your

future experience with us.

Thank you for your continued support during this exciting transformation. Should you require further

information, please do not hesitate to contact us.

A damage deposit of MYR 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.