Reception working hours are from 9:00 until 21:00. If checking out prior to reception opening hours, please leave the keycard in room and close the door.

A surcharge of 120 PLN applies for arrivals outside check-in hours. All requests for late arrival must be confirmed by the property.

Please note that the credit card used for booking has to be presented upon arrival to block 100 PLN deposit for incidentals.

If guests don't have that card, another credit card owned by guests can be accepted for deposit. Please note that credit cards belonging to third parties, debit cards and virtual cards are not accepted.

Platinum Residence Mokotów reserves right to pre-authorize credit card any time prior to the arrival as a warranty of the booking.

Use of apartments for parties, celebrations or social events attended by more people than the apartment is rented for, is not allowed.

Please note that when travelling with pets, an extra charge of 50 PLN per pet, per night or 350 PLN per pet,per stay applies.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Platinum Residence Mokotów您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。

如果您在预订需预付房价时要求发票，请在特殊要求（选填）栏内填写该请求及贵公司的信息。

该住宿不允许举办男性聚会、女性聚会或类似的聚会。

到店时需支付损毁押金：100 zł。 该押金将通过信用卡收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。

当成人携带儿童一起入住酒店时，请注意，酒店有法律义务执行未成年人保护标准，确定未成年人的身份及其与同住成人的关系。