Please note that the name of the guest on booking confirmation must be the same name as the credit card holder. Guest must present the same credit card used to guarantee the booking when checking in / making payment at the hotel.

The hotel will collect a new payment if guests did not present their credit card upon check-in.

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Please note that for every 1 paying adult, 1 child below 12 year-old eats for free at Lollo and Bernie Menu.

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Please note that in case of early departure, the hotel reserves the right to charge one night's stay as a penalty fee. This does not apply non-refundable reservations and room rates.

Incidental/Security Deposit: At check-in, we will place a temporary hold on your credit card to cover any additional charges during your stay. This is not an extra charge, and the hold will be released after check-out.

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Sunwing Bangtao Beach, Non Smoking Policy:

It is only allowed to smoke outdoors at special arranged smoking areas, not in any rooms or balconies.

Smoking of Cannabis is prohibited in all areas of the hotel, in all rooms or balconies.

A minimum charge of 2,000 THB will be added to your bill if evidence of smoking in the room is found.

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客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Sunwing Bangtao Beach您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

到店时需支付损毁押金：THB 5,000。 退房后14天内此押金将返还给你。