Hello, my name is Taylor Anderson. I am the founder of STR Property Management. I specialize in the operation and oversight of short term rentals across DFW. Looking for a property manager? Visit us at: Face book /STRPropertyMgt STR Property Management prioritize open communication and we are dedicated to providing a 5-star stay. Keeping communication through the Airbnb app is a convenient way to receive prompt responses and assistance. In the event of emergencies after 8 PM, guests are instructed to call the host for support. It's important to note that making two calls is necessary for the emergency phone to ring and receive immediate attention. For non-emergency inquiries or requests after 8 PM, leaving a message on Airbnb will ensure that the hosts can address them promptly the following morning.