Guests under the age of 21 are only allowed to check in with a parent or official guardian.

If booking 5 or more rooms, contact property directly prior to booking.

Package Policy:

Package charges apply. Please contact the property for details.

Must be a registered in-house guest for packages to be received at the property.

Daily package pickup hours are between 08:00 and 19:00.

Packages should be labeled with the name that the guest’s reservation is made under, with the hotel address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160.

Packages stored for more than 3 days will incur additional charges. Please contact the property for details.

Unclaimed packages will be returned to sender 10 days after receipt by the hotel.

Guest must have tracking numbers to confirm shipment and claim your package.

Please note that this property pre-authorizes guests credit cards the amount of the 1st night including taxes when there is no prepayment needed, to secure the reservation.

Renovation work of the pool deck area will be carried out from 20 November 2025 to 1 June 2026.

Please note that construction work is taking place nearby from 20 November 2025 to 1 June 2026 and some area may be affected by noise.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。