Comentarii pentru IMLAUER Hotel Nestroy Wien 4 stele

Dear Pop, It is a great pity to hear that you were not satisfied with your stay at our hotel. We always strive to show our rooms and facilities as transparently as possible on Booking.com, and we are not quite sure why you think that the pictures do not match reality. It would help us understand if we knew what exactly was not as advertised. All our rooms are equipped with modern conveniences like soundproofed windows, air conditioning (summer), a safety box, a minibar, free wi-fi, a free tea and coffee station, and more. In addition, all the rooms in this hotel were renovated only a few years ago. We are very sorry that you felt not treated friendly by one of our employees. Please accept our sincere apologies and be assured that a welcoming and attentive customer service is an important part of our hotel. We thank you very much for your visit and your feedback, and we regret that your stay was not fully agreeable for you. Kind regards, Gerald Wlcek – General Manager Hotel Nestroy Vienna

Dear Pop, It is a great pity to hear that you were not satisfied with your stay at our hotel. We always strive to show our rooms and facilities as transparently as possible on Booking.com, and we are not quite sure why you think that the pi… Arată mai mult

Dear Pop, We are very sorry to hear that you were not fully satisfied with your stay. It is most important to us to show our rooms and facilities on Booking.com as transparently as possible, including many pictures and descriptions. We have two parking garages, of which one is directly at our hotel. As this one is rather small, we have another one only five walking minutes away, so we can offer ample parking space to our guests. We regret very much that you received a ticket for your car. The parking situation in Vienna is indeed very strict, and we kindly advise all guests to make sure about times and fees when using public parking on the street. Thank you very much for your visit and your feedback. It is a great pity that we were not able to satisfy you on some points. The satisfaction of our guests is our priority, and we appreciate you taking the time to share your thoughts. Kind regards, Gerald Wlcek – General Manager Hotel Nestroy Vienna

Dear Pop, We are very sorry to hear that you were not fully satisfied with your stay. It is most important to us to show our rooms and facilities on Booking.com as transparently as possible, including many pictures and descriptions. We hav… Arată mai mult

Dear Emil, We are very happy that you enjoyed the tranquility of our hotel and our breakfast buffet. Bathrobes and slippers are in-room amenities in our deluxe rooms and higher room categories. However, all guests can pick up bathrobes and slippers at our reception desk for free use. Please accept our apologies that the cups were not cleaned properly or replenished. We will urge our staff to be more careful in this. Thank you very much for staying at our hotel and giving us a good review. Please visit us again whenever you return to Vienna in the future. With kind regards, Gerald Wlcek – General Manager Hotel Nestroy Vienna

Dear Emil, We are very happy that you enjoyed the tranquility of our hotel and our breakfast buffet. Bathrobes and slippers are in-room amenities in our deluxe rooms and higher room categories. However, all guests can pick up bathrobes and … Arată mai mult

Dear Lucica, We are delighted that you enjoyed a pleasant stay with us and appreciated the cleanliness of your room, our rich breakfast, and the friendliness of our staff. It truly means a lot to us! Thank you very much for staying at our hotel and taking the time to give us a very good review. We would be very happy to see you again someday for another stay at our hotel. With kind regards, Gerald Wlcek – General Manager Hotel Nestroy Vienna

Dear Lucica, We are delighted that you enjoyed a pleasant stay with us and appreciated the cleanliness of your room, our rich breakfast, and the friendliness of our staff. It truly means a lot to us! Thank you very much for staying at our h… Arată mai mult