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Reviews of The Ritz-Carlton, Vienna 5 stars

Schubertring 5-7 , 01. Innere Stadt, 1010 Vienna, Austria

#55 of 397 hotels in Vienna

Guests' Choice

Review score

Based on 741 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.1

  • Staff

    9.4

  • Value for money

    8.3

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 30 October 2025

    10
    Very good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The room was spacious and clean!

    Stayed in October 2025

  • Reviewed: 29 October 2025

    10
    Great, expensive hotel, but well worth the expense.
    • Leisure trip
    • Couple
    • Duplex Suite
    • Stayed 7 nights
    • Submitted via mobile

    Great staff

    Stayed in October 2025

  • Reviewed: 27 October 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was really perfect.

    The location is really great. The staff were really friendlt and supportive. The enviroment was really comfortable.

    Stayed in October 2025

  • Reviewed: 26 October 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing service, definitely coming back!

    Stayed in October 2025

  • Reviewed: 25 October 2025

    9.0
    Good !
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Spa area can be better - specially saunas ! Pool massage options poor ! Gym ok , but can be better!

    Friendly staff, location, good restaurant/ food

    Stayed in October 2025

  • Reviewed: 24 October 2025

    9.0
    Its a Ritz Carlton I love the brand
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 5 nights

    The breakfast selection could improve. The seating area is quite small so we had to wait for the table.The property has so much potential and I heard soon the property is going to have a major renovation.

    Beautiful property and special thanks to NED the General manager and all the staff, they were all amazing. If you are a swimmer you will enjoy the pool very clean and up to the standard of a luxury hotel. Pastarama the Italian restaurant in the hotel is really good so of my 5 nights in Vienna I ate there 3 times.

    Stayed in October 2025

  • Reviewed: 19 October 2025

    10
    Great service, location, food
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing service. Clean rooms. Tasty food. I’ve celebrated my birthday and got present from hotel, I did not expect that.

    Stayed in October 2025

  • Reviewed: 18 October 2025

    10
    Sleek, lavish and elegant. Hard to resist a night at the ritz Vienna let alone 9 nights.
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 9 nights
    • Submitted via mobile

    Not major however, it was annoying in some of the days with the breakfast area, staff were not consistent, sometimes slow to the extent where some of them had forgotten about my order. Not a place for people who are in a rush or naturally on time. It was sometimes frustrating.

    I was treated by everyone I come across like no one but myself! Their attention to details was phenomenal and the place’s vibe was to die for. Breakfast time extends towards noon on the weekends and on the weekdays up to 1100. Top notch spa and restaurants run by professionals. Excellent laundry service. Special thanks to the ones who made my stay joyful and memorable to the fullest (Benjamin, Jasper and Nina from the dstrikt) and to the ones who went above and beyond that I can’t describe in words, they just made the ritz Vienna one of a kind, Oliver and Karina!

    Stayed in October 2025

  • Reviewed: 14 October 2025

    10
    Everything was perfect, one of the best hotel experiences I’ve ever had
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    This is the one of the best hotels I’ve ever stayed in. Everything about the room and location was excellent. But the thing that really made it outstanding was the service. They wrote personalized cards to me and my wife. And even wrote a postcard even we checked out of things that the front desk persons recommends we do in England during the next portion of our honey moon. Outstanding, definitely recommend any stay here.

    Stayed in October 2025

  • Reviewed: 9 October 2025

    9.0
    Thanks
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Everything

    Stayed in October 2025

  • Reviewed: 9 October 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    Location

    location

    Stayed in October 2025

  • Reviewed: 6 October 2025

    10
    Amazing
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The best hotel we have been to! Impeccable service!

    Stayed in October 2025

  • Reviewed: 6 October 2025

    8.0
    Love the staff.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Lobby looks dated and carpet was old on second floor.

    I didn’t care for the property. Dated :(

    Stayed in October 2025

  • Reviewed: 29 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The location was perfect for our needs. The staff were very pleasant and helpful.

    Stayed in September 2025

  • Reviewed: 27 September 2025

    10
    Luxury Near All the Major Attractions
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    Truly superb staff. Food and drinks exceeded expectations at both Pastamara and the Distrikt steakhouse. Room was spacious and quiet with a wonderful shower.

    Stayed in September 2025

  • Reviewed: 23 September 2025

    10
    Amazing
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    check in took so long

    all amazing and really good experience

    Stayed in July 2025

  • Reviewed: 22 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Fantastic service, staff couldn't do enough to help. Restaurant are great, brilliant breakfast and great spa

    Stayed in September 2025

  • Reviewed: 7 September 2025

    10
    Loved the staff at breakfast . Lovely girl to meet and greet. Lovely waiter from Bulgaria. Sorry forgot his name and lov
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing to dislike

    Everything.. location and extremely friendly staff in the restaurant to the housekeeping staff.

    Stayed in September 2025

  • Reviewed: 26 August 2025

    10
    Overall, it was a relaxing experience, and I am grateful to Khaterina for her attention and care throughout my visit. Th
    • Business trip
    • Couple
    • Premium Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    I had a wonderful stay at the hotel! The service was exceptional, with friendly and attentive staff, especially Khaterina, who went above and beyond to ensure my comfort. The rooms were clean and well-equipped, and the amenities were fantastic. I truly appreciate the effort made to create a welcoming atmosphere. Thank you, Khaterina, for making my experience so enjoyable!

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location Fantastic Staff My partner had a knee injury and staff went over and beyond to help him. We received a lovely card and someone can to the room with an ice pack. We were amazed and thrilled at how wonderful all the staff were. It was my partners birthday and she received a cake and bottle of tea she also forgot a bag and hotel have been brilliant arranging to get it to her - absolutely fabulous stay

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    It was wonderful. I celebrated my birthday during my stay. The staff ensured every day that I felt special. Special than
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff. Their work and dedication are amazing. Moreover, the location, interiors, and gym equipment, delicious food/breakfast.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    10
    Not a hotel but an experience.
    • Leisure trip
    • Family with young children
    • Premium Room with Balcony
    • Stayed 3 nights

    there are some tiny ''tear and ware'' points but you just dont care because they take such a great care of you. Thank you, thank you, thank you.

    Everything was perfect. I dont consider hotels or any other place where I stay on business trip or holiday more than it is, because it is just place to sleep and have breakfast. It is not in this case. This hotel made our 3 day long vacation a bit more special. Thanks to everyone starting from bell boy in the lobby to host at the roof top bar. Breakfast - a lot of options. Location is perfect regarding distance to everything and yet much quitter than other similar hotels on the street. They took great care of us and out 2 years old child. I cant even name all the endless tiny details you see through the stay that make you feel like - wow. Special thanks to concierge - Oliver, waiter Francesco and rooftop host. Worth every dollar (eur). Thanks. room 615 - 14.-17.08.2025

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Premium Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Staff is amazing,very friendly

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Ritz Vienna is always the best choice.
    • Leisure trip
    • Family with young children
    • Premium Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    All perfect. Staff, room, breakfast amazing, location, cleanliness, all perfect.

    Stayed in August 2025

Showing 1 – 25

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