The restaurants in the evening felt like eating something nice but in a motorway services style canteen - didn't create the right look and feel at all. As it was close to the end of season there was also a lot not available on the menu both food and drink wise.

The location is brilliant in terms of the glacier experience and skywalk as you travel up the Icefields Parkway and an experience to stay so close to the Glacier. The room and view were lovely and the welcome drinks and cheese/charcuterie boards were a lovely touch.

Stayed in October 2025

no hot water in the shower, when everybody in the hotel is taking a shower (around 7 pm)

stunning views...suuuper friendly staff

Stayed in October 2025

+ happy hour at 5pm in front the beautiful glacier view + spacious room with high ceiling + best location in front of the Columbia Icefield

Stayed in October 2025

Altitude restaurant is more a canteen than a meal destination. Cold in there too. But food ok.. If a little rushed..

Private secure parking. Easy access to top floor hotel area... Clean and airy rooms.. Staff fab... and LIZ is nuts..(in A Good.way) Ohh and of course excellent access to glacier and skywalk... The best But to crown it all the 5pm complimentary canapes and drinks on the top floor lounge are exceptional... Well done.

Stayed in October 2025

Location is great, service is good, the view is beautiful!

Stayed in September 2025

It would have been nice if the room had a desk.

Location was excellent, I picked a room with a view of the mountain which was great. Room was clean and comfortable.

Stayed in September 2025

Restaurant was average for dinner, we did Starbucks for breakfast

Wonderful location with spectacular views of glacier. Complementary cocktail hour when we arrived!

Stayed in July 2025

You pay for the location.

The location was absolutely incredible. You can't beat that. Staff was excellent and helpful. Loved it.

Stayed in July 2025

The restaurant had a very limited menu & the breakfast times were also limited, the parking was very confusing between the hotel & the discovery centre.

The room was awesome! We could watch the glacier change over the evening from our beds! Beds were very comfortable & couldn’t get a better location.

Stayed in July 2025

Amazing location and view with opportunity to purchase VIP tour to glacier

Stayed in June 2025

There was only one dinner option at the restaurant on site.

Nice big room. Comfortable bed and beautiful view.

Stayed in June 2025

Picturesque and convenient location. Great restaurants and helpful staff. Beautiful views of Athabasca glacier from the room.

Stayed in July 2025

That fact you don’t have a tesla supercharger on site. It distracts alot of people from staying there. We had to turn back halfway and do a full charge in jasper and come back by midnight for check in. Very upsetting and we probably not come back.

How close it was to our tour

Stayed in June 2025

We had an enjoyable stay here until we were by a young guy supervising bus arrivals. We happened to walk the wrong way but were already at the door to the hotel and perfectly safe. There were no signs saying no pedestrians. He abused us at the top of his voice in front of queues of people and then tried to justify his abuse to those standing around. We were totally shocked and very upset , We’d just had a great morning on the glacier and we are now totally upset. We could not believe that our peace could have been so badly disrupted. Could he not have not come over to us calmly and explained the situation. The thing is we were safe and we would never be back. So why did he bother? As guests of the hotel, we felt very badly treated. The employee in question initially did not show us due respect and towards the end of his tirade towards us and others waiting for a bus, I let him know that we were unhappy with his behaviour.

Location and most staff. One supervisor did not deal with our issue appropriately- no apology and simply ‘gaslighting’ us.

Stayed in June 2025

Nothing.

What a great experience and the view of the glacier from the lodge was spectacular. The dining at Altitude was delicious and our server Michelle was outstanding. Great atmosphere at this special accommodation.

Stayed in May 2025

Needs an option for getting snacks & drinks off hours. ATM

Stayed in May 2025

bar closed too early

amazing location small boutique hotel friendly staff

Stayed in May 2025

The restaurant is not what we expected for a hotel that is charging 5 star prices. The staff made up for this by being friendly and providing great service.

The location is marvelous. The view towards the glacier is magnificent and the room was comfortable and clean.

Stayed in May 2025

Only tips are to check hot water seemed only lukewarm, also the heat we could not adjust as they had it on lock.

The staff were so accommodating and family they went above and beyond especially the front desk. The room was bright clean and spacious.

Stayed in May 2025

Was quite expensive for what you got. Rooms advertised as for 2 even though more could have fitted in the room (we didn’t need to book the 2 rooms for the 4 of us).

Great views of the Athabasca Glacier and easy to take the early morning tours. Rooms were large and could have easily fitted 4 people in our room.

Stayed in September 2024

Aircon temp is set by the management. if you're too hot or too cold you can't adjust the room temperature. A $200 bond seems excessive for a one night stay. No cheaper options for food other than expensive restaurants. A small grocery section in the shop would be a good idea.

Beautiful setting, bed was comfortable, room was clean. Complimentary Happy Hour was nice but the gin was barely noticeable in the drinks.

Stayed in September 2024

It was quite pricey, but there are no other options around.

Very clean and comfortable room. Had lots of extras - ice soaps, yoga mat, robes, and an excellent view of the glacier. Good coffee machine in the lobby that is self serve.

Stayed in September 2024

Location and comfort

Stayed in October 2024

The gorgeous views with the excellent staff made it the most enjoyable stay of our road trip. The skywalk and glacier trips without other groups makes it even more worthwhile to stay the night at the lodge

Stayed in September 2024