Reviews of hidden valley new basement suite with private bathroom!
31 Hidden Ranch Road Northwest, T3A 5S5 Calgary, Canada
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Reviewed: 10 October 2025 · Stayed in October 2025
Verified reviewReviewed: 27 September 2025 · Stayed in September 2025
Verified reviewI liked leaving. This place was disgusting. All everyone avoid
Everything. This place is disgusting i got photos of room C . The bed i slept on top of comforter with no blanket. Cause looked like some had a crap on the bed sheets disgusting
Thank you for your feedback. We are very shocked and concerned when we read your description of the room. We attach great importance to the cleanliness and hygiene of the room. Each room is thoroughly cleaned and checked through the strict standard process of our cleaning team before guests check in. The situation you described about the bedding does not meet our hygiene standards and service guidelines at all. Regarding the photos you mentioned, we sincerely hope that you can provide them to us by private message or email so that we can conduct an in-depth internal investigation. If there is such a serious omission in our cleaning process, we must find out the cause and correct it immediately. At the same time, our records show that you did not mention any questions about room hygiene to our front desk team during your stay. We really hope that we can have the opportunity to deal with it for you in time, such as changing your room or bedding immediately. We are confident in our cleaning standards and deeply regret your experience. We still hope to have the opportunity to communicate with you further to understand the details of the incident.
Thank you for your feedback. We are very shocked and concerned when we read your description of the room. We attach great importance to the cleanliness and hygiene of the room. Each room is thoroughly cleaned and checked through the strict… Show more
Reviewed: 18 September 2025 · Stayed in September 2025
Verified reviewReviewed: 14 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewHere is what I sent to the owner of the property: I'm afraid to say that we definitely had better stays elsewhere. We were not happy with the room. Guests deserve better pillows, fresh sheets and towels (we didn't touch the old smelly ones), newer furnitures, and better taste in general since the place seemed like a collection of items from garage sales unfortunately. A good idea would be a fresh coat of paint, a newer and cleaner bathroom mat and anything other than the toilet paper and hand soap dispenser that reminded us of public washrooms. Please invest in these things and charge more instead of having an easy business and unhappy customers.
Thank you for your advice! I know you’re only happy with the price! Our cleaners are quite professional! We use a lot of bleach and disinfectant!
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewLocation & price
The basement room was Cold & Noise
Hottest in winter and coldest in summer of all the rooms!
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewWell he texted me on the day of check in and said people who stays before me wants stay more and offered me another place and I said if you can refund me it would be good because I can stay at my friend's place and he said no problem I will refund And now he says I will refund only 3 days because people stayed 3 days so he expected from me to stay somewhere else 3 days and go back to place when it's avaible btw he didn't even said that from the begining totally scam beware
you booked accommodation with a non-refundable policy; If you cancel it online, you won't get a penny! We keep room for you until you check in date! Other guests booked your room 3 nights, I refunded 3 nights for you! No one can guarantee a full refund ! We have try our best to help you!
you booked accommodation with a non-refundable policy; If you cancel it online, you won't get a penny! We keep room for you until you check in date! Other guests booked your room 3 nights, I refunded 3 nights for you! No one can guarantee … Show more
Reviewed: 17 January 2025 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewAccording to our needs, the location of the house is perfect, plus the bedroom has its own bathroom, everything is clean.
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewAccording to our needs, the location of the house is perfect, plus the bedroom has its own bathroom, everything is clean.
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewDue to availability, the owner free offered me to stay in the master bedroom with attached bathroom on 2nd floor.
should have a towel.
Reviewed: 23 November 2024 · Stayed in September 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in September 2024
Verified reviewGood service.
Congested washroom
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewSilence and calm
Window knob damaged not able to lock properly cold air come inside.
Fixed, thanks!
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewvery comfortable
,
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewReviewed: 13 August 2024 · Stayed in August 2024
Verified reviewThe location
The location
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewReviewed: 12 August 2024 · Stayed in July 2024
Verified reviewReviewed: 25 July 2024 · Stayed in July 2024
Verified reviewClean, quiet, easy to find, host had good communication, parking close
The mattress is quite firm. It would be great to have a featherbed on top of the mattress for those that prefer soft.
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewIt was comfortable and quiet
There was a stain on the sheet