dress code was a little strange but did not affect our stay

Excellent location close to shops and waterfront.

Stayed in September 2025

Elevator not working

Quiet, solitude, great selection of reading materials, billiards, restaurant, bar, artwork, etc

Stayed in October 2025

Room was warm with only one smaller table top fan, the elevator was not working.

Location, staff, ambiance

Stayed in September 2025

No elevator

Location; architecture

Stayed in September 2025

Dress Code made no sense. Small, dated room. No parking on site.

Great location. Excellent breakfast.

Stayed in September 2025

This is my issue as I didn’t read the fine print, but make sure to bring smart casual wear if you want to use to communal areas! The fact I didn’t have this prepared (even though it’s noted on the confirmation email) is why I have had to vote it down a little pn value for money. I just didn’t have the luggage space for the required clothes!

The location could not be better, the decor is super nice and gives the old school feel to the place

Stayed in September 2025

The hotel wants to maintain an upper-class-reputation, which is fine and appreciated. The dress code is mentioned several times throughout the stay, which was a little much as I am an adult who is put together professionally. Also, it would have been great to learn upon arrival that parking in front of the hotel comes with a fee, we got a ticket during the 5min check-in process. We didn't try the club as it was closed during our stay.

The location is great and the hotel comes along with a nice antique and traditional charm, like advertised. beds are very comfortable and the bathroom is spacious, new and very clean. Liked the big closet with fridge with enough space for all your belongings. everything is walking-distance!

Stayed in September 2025

The room and the hotel are nothing like the pictures. The bathroom is very small. The carpets, furnitures and communal areas desperately need a renovation. They do provide breakfast service upon booking BUT they require a ridiculous “dress code” to access it (I got an email just two days before my staying about that). The elevator is being renovated, our room was on second floor but no one even offered to help us with our numerous luggages. Parking is two blocks away and costs 20cad x day. Overall they are very pretentious without any good reason to.

The room was spacious and the hotel is conveniently located walking distance from all the the attractions. Staff is nice.

Stayed in August 2025

No elevator and we were given rooms on the second floor.. We were helped with our luggage but we still had to walk up and down the stairs to get to our rooms.

Stayed in August 2025

Beautiful building is a wonderful location. Rooms were very comfortable.

Stayed in August 2025

No air condition

It was a unique stay! More like staying at a museum! Love the lounge and library!!! The location is excellent, staff are friendly and helpful! Only small issue - no air condition, can be hot in the summer! However all worth it! As it was beautiful place as a base for holiday or work!

Stayed in August 2025

There is a strict dress code. We are not dress up kind of people so the dress code was a bit of a pain and in several cases didn’t make a lot of sense. My only shoes were Hokas and those were specifically banned.

Everything was great, people, food, amenities like the reading room. It is like staying in a 1950 movie set. A place frozen in time.

Stayed in July 2025

Stuffy atmosphere , didn't feel welcomed

Old English vibe a bit like staying in an old Eastbourne Hotel. No lift, no tea making in rooms ,no Air con and stuffy atmosphere, didn't feel welcomed by anyone except the excellent reception staff, albeit could print or show me my final bill because 'something ' wasn't working

Stayed in August 2025

there was no elevator and since we were travelling for a long journey and our luggage was heavy They offered a porter who was nice but we almost felt guilty as he was so young and weak Also the rooms were small and ill equipped no kettle no Aircon One had to come down to the lobby for a cup of coffee which is inconvenient on vacation Also the fans were small and not efficient for the warm summer The parking was not meant for a large height suv and was difficult to find parking The furniture in the room had aged badly The view from the second floor of the room was terrible and looked out to the dirty roof top . The first floor suite was decent size and had a reasonable view.

The location was and exterior and public areas were impressive. The staff was very courteous.

Stayed in August 2025

Club members seemed to treat us in a resentful manner as though we were interlopers in their world. We were excited try the dining room, but chose not to due to the lack of welcoming atmosphere.

The ambiance of the club, and the atmosphere in the rooms was really fun.

Stayed in July 2025

The lift was out of order but I was informed about that before I booked

Great location, friendly staff & nice food/facilities.

Stayed in June 2025

The rooms need to be upgraded

Location & Gracie at front desk was awesome

Stayed in May 2025

The mattress was too soft for my liking.

Great location for exploring Victoria. 100 Acres restaurant around the corner is excellent. Lots of other establishments within easy walking distance.

Stayed in May 2025

no air con..

spacious room, well furnished

Stayed in April 2025

Secured parking was off property, approximately 400m on another block … 5-7 mins walk. In addition, guests were required to return the electronic card reader immediately following retrieving car from secured, covered garage.

Architecture of facilities, interior design, choice of colours, ambience, traditional English furnishings.

Stayed in April 2025

Parking is 2 blocks away and $22/day

Location

Stayed in February 2025

Parking and difficulty navigating the entrance.

Food and the room was top notch. Charming

Stayed in January 2025

It’s super convenient, the staff is very friendly, polite and professional

Stayed in December 2024

A fabulous location. Walkable distances to shops and harbour attractions. Lovely to stay in a building that has history and good architectural features; a welcome change from the usual corporate style/lack lustre hotels. The breakfasts were very good and reasonably priced.

Stayed in September 2024