None

Decor , staff

Stayed in October 2025

Excellent location, helpful staff, great choice of food at breakfast and nice gym with spa!

Stayed in October 2025

location a bit off

very clean and bed is comfy

Stayed in October 2025

Pity that staff doesnt speak English good, took long time for a late check in.

I love RITZ, always felling like at home. Great location, nice room.

Stayed in October 2025

Everything was wonderful. The view from our room was blocked a little by a rather drab apartment building next door but short of demolishing it, little could be done! LOL

I have stayed in many many hotels around the world and this would rate as the best. Admittedly we were in a business suite and had access to the business lounge but the other facilities, gym, sauna, breakfast were all superb. The staff were invariably pleasant and helpful.

Stayed in October 2025

Excellent service. The reception and concierge staff were professional, attentive, and genuinely helpful. They went out of their way to assist me in locating and receiving a missing package. Highly appreciated.

Stayed in October 2025

A very nice hotel. Very central.

Stayed in October 2025

Excellent service and fantastic staff

Stayed in October 2025

They asked me two times to write a review. :-)

Staying at the Ritz while visiting Chengdu was probably the best hotel decision we could have taken. It is well known that this hotel has impeccable service, great locations and offers a luxury experience and we were not disappointed. All the staff member spoke very good English. We were very nicely greeted and the staff was very friendly, open and talkative. The breakfast has a big variety of western and chinese cuisine. The Ritz is right at the center of Chengdu which made getting to different places easy. The room was spacious and very comfortable even for three people in one room. After we checked out we found out our flight was canceled and one staff member sat down with us and helped us sort everything out. As non Chinese speakers we relied on help and she called the airline for us and explained to us, what has happened. We would definitely recommend this hotel! A special thanks to Ankita, Kiki and TT who made our stay in Chengdu even more memorable.

Stayed in September 2025

Old world charm and modern outfit

Stayed in October 2025

The hospitality of the staff, communication with the concierge while arranging the transfer

Stayed in October 2025

non

The ambience and the attention to details. absolutely loved my stay here. the staffs were amazing too.

Stayed in September 2025

Nil

Cleanliness. Service. All round Quality.

Stayed in October 2025

The service and facilities were incredible. Housekeepers were beyond amazing. Would highly recommend and would stay again if in Chengdu.

Stayed in September 2025

Nothing. Was all good. Maybe the only comment I would make is that the free water in the room was in small single use plastic bottles. That’s a lot of bottles which isn’t very eco-friendly.

Everything! Fabulous spacious, beautiful, quiet room with great views. Luxury bathroom with a great shower & Japanese toilet with swarm seat, lovely. Plenty of storage for clothes & a small dressing room. Generous tea & coffee making facilities in the room & generous supply of free water bottles. Very helpful & friendly staff. Fabulous breakfast buffet with everything you could want to eat & drink. Loved the freshly pressed juices.

Stayed in September 2025

Our stay at this hotel was simply exceptional. The staff went above and beyond to make us feel welcome, always warm and attentive. The highlight was the thoughtful detail of the cake they surprised us with — a gesture that made our experience truly memorable. Highly recommended

Stayed in August 2025

My room was not ready at 3pm

Very comfy hotel with a good Chinese restaurant, rooms are big and quiet

Stayed in August 2025

I had a great stay at the Chengdu Ritz-Carlton. The staff were super friendly, and I especially want to thank Kiki Xu for her assistance in finding my AirPods that I had left in the room after checkout.

Stayed in August 2025

One annoyance for us - We arrived very late and the next morning, on a whim decided to add on breakfast as we were up later than expected. The rate charged was significantly more than the rate on booking.com and we only arrived 15 mins before breakfast closed. The buffet was cleared promptly on closing time without checking if we needed anything else. Price seemed excessive for what we actually received.

The comfort and finish of the hotel is amongst the best I have stayed in. A really good nights sleep despite late arrival. We had a nice view of the city. Staff were very pleasant and helpful.

Stayed in August 2025

The hotel is classic sjiek, book a room with the lounge acces and your stay will be amazing! The first room smelled a little so we asked for a different room and they arranged it immediately! Rest of the stay was perfect!

Stayed in August 2025

Everything was great. The staff who scheduled my cab to the airport made the mistake of not asking me where I'm flying to and assumed I'm flying domestic and the cab driver almost dropped me off at the wrong terminal. Though it's not a big deal to me but to some people, it could be.

Excellent and attentive and helpful staffs. Excellent dine-in options. Room is very roomy and constructed using excellent materials. Everything is extremely clean. Would definitely stay here again next time I'm in Chengdu.

Stayed in August 2025

Very good service

Stayed in August 2025

Nothing!

Outstanding hotel. Outstanding breakfast.

Stayed in July 2025

There wasn't anything to dislike. Everything was great.

The hotel was in centre and easily to get to other sites. I liked the comfort of the room, and its view. The staff were very helpful and professional. It was a slight inconvenience having to change lifts from lobby to room but this is a minor inconvenience. The pool and steam room were great. I didn't get a chance to use the gym. Didn't have breakfast so can't comment on food.

Stayed in June 2025