Reviews of Excellent apartments in Spa City Center 5 min walk from the Colonnade
Kolma 40, Karlovy Vary, 360 01, Czech Republic

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Reviewed: 1 November 2025 · Stayed in October 2025
Verified reviewExcellent location and property! Great hosts also!
Reviewed: 27 October 2025 · Stayed in October 2025
Verified reviewAbsolutely nothing!
Unsanitary apartment-not at all as advertised. We walked into this booked apartment and left after 5 mins. To say it is dated is an understatement. The sheets were pilled and had holes in them. The pillows were stained and unhygienic. One of the mattresses had holes in it. Blankets were used to cover dirty chairs ets. As well seasoned travellers-we do not expect brand new but did not at all feel comfortable laying down on the beds here.. We also submitted a google review and the owner had this reply: We do care about cleaning a lot and change bed sheets once every 2 weeks. We get rid of old and put the nw. Most of the bed sheets are new. Pillows and blankets are washed once a week. We have many kids coming into the bigger apartments maybe you came just after.
Hello, thank you for your stay and your review! We do not understand your complaint. The bed sheets are taken off and washed after each client stay. What was meant in the google review is that we change the sheets, which look outdated, once in two weeks and replace them with the new. We do not find this review objective, as you havent even stayed there, as you were mentioning, you left after you have entered. There is nothing wrong on the pictures, you've submitted. There are no holes in the bed sheets, nothing. Therefore this is a subject to your own preferences, but not a complaint to the services provided. We have many clients and the all love our apartments. We wish you all the best.
Hello, thank you for your stay and your review! We do not understand your complaint. The bed sheets are taken off and washed after each client stay. What was meant in the google review is that we change the sheets, which look outdated, once… Show more
Reviewed: 23 October 2025 · Stayed in October 2025
Verified reviewQuite specious apartament Close to colonnade
Luck of hot water. When we arrived in October ( was cold outside ) wanted to take hot shower and couldn’t, the water was barely warm. Had to wait when agency will contact the owner to sort this ( just waist of time) Second think- it says contact the property by phone number, I phoned may be 5-6 times, nobody picked up( the matter was urgent, as I didn’t the get last code to enter the apartment on time.
Hello, thank you for your stay and your review! We send detailed instructions on the entrance. Kindly read them through before entering and you wont need to call. But even if you call, we always reply and pick up the phone. There was no cold water issue. The water is warm, or hot, when you turn the tap on the red. Our facilities are very easy to use, if you use basic facilities at your own place. There could be no misunderstanding and we have many satisfied clients. Kindly read the instructions beforehand and use the facilities properly. Looking forward to see you again!
Hello, thank you for your stay and your review! We send detailed instructions on the entrance. Kindly read them through before entering and you wont need to call. But even if you call, we always reply and pick up the phone. There was no col… Show more
Reviewed: 17 October 2025 · Stayed in October 2025
Verified reviewThe apartment we has was huge, and not far from the old centre. It had a view onto a quiet street. We received excellent instructions and photos on access and parking in advance.
Hello, thank you for your stay and your review! Yes, if you read the instructions, everything is much more convenient. Looking forward to see you again!
Reviewed: 14 October 2025 · Stayed in October 2025
Verified reviewAll good 👍
Hello, thank you for your stay and your review! We are looking forward to see you again!
Reviewed: 11 October 2025 · Stayed in October 2025
Verified reviewReviewed: 4 October 2025 · Stayed in September 2025
Verified reviewThe location is great, even though it’s a bit challenging to get there by car due to very steep and narrow streets.
Parking for the clients who are coming by car could be something to add up to the value of this place.
Hello, thank you for your stay and your review! Parking is available free and paid, in front of the house. We are sending extensive instructions in the second message. We are looking forward to see you again!
Reviewed: 27 September 2025 · Stayed in August 2025
Verified reviewThe apartment is in an excellent location and was quite large. We definitely enjoyed our stay.
Everything was fine.
Thank you for your stay and your review. We are looking forward to see you again!
Reviewed: 19 September 2025 · Stayed in September 2025
Verified reviewGood instructions. There is free parking available. The environment is clean. It is calm. All the necessary amenities are provided for both short and long stays. A free laundry room is available.
The bed proximity to the kitchen unfortunately results in noise with even the slightest movement. Some items, such as a single pillowcase and a towel, appear to be well-worn and could benefit from replacement. Additionally, the television remote would function better with fresh batteries.
Hello, thank you for your stay and your review! Kitchen is well located and is very convenient to reach. We are constantly replacing old facilities with the new. We will replace the batteries, thank you.
Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewVery beautiful apartment and well-maintained. Getting the keys was convenient, if you consider that the keys were in a lock box. There is everything you need for living, and it is located right next to the center (just be prepared to climb a hill, after walking through the center), without taking into account the terrain of the city.
Check-in - The support phone is down. I still haven't received a response to my "help" message. I could still sit there, and no one ever to help me. Communication - I would say that the communication with multiple messages was cumbersome, as a result of which I missed the most important information. I was sent standard information about all the options. This worried me because I had to find exactly what I needed. Moreover, the information came irregularly and in pieces, which also made it difficult to find exactly what I needed. In addition, the host expected my internet to work all the time, and on the last day, when I was already on the road, they sent me the most important message. They did not take into account that I might not have internet at that time, because I am a foreigner. Equipment - Very modern equipment, but no instructions. As an elderly person, this made it difficult to use the equipment. I had to find a solution — for example, how to boil water, because such a modern kettle with different colours, but with the inability to turn it on in a simple way, caused me problems. Funny (because I found another solution to boil water), but a fact.
hello, thank you for your stay and your review. We provide all the needed information in advance, on all the aspects of your stay. It comes in parts, as otherwise it would be too long message, but if you will have a read, you want have any problems getting in, or out, or using our facilities. Or is pretty straight forward. We are sorry for support line to answer your call, rarely, but it happens so to be down. There is an additional phone number you can call though, all the phone numbers are written near the key boxes. As well as the other instructions are around the house and apartments. We are also available on whatsapp. You can avoid the hill using the back door. All the house doors are on the pin entry, no issues entering in and out. Looking forward to see you again!
hello, thank you for your stay and your review. We provide all the needed information in advance, on all the aspects of your stay. It comes in parts, as otherwise it would be too long message, but if you will have a read, you want have any … Show more
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewFully equipped and renovated apartment in the heart of Karlove Vary. Good and nice communication with the staff.
Hello, thank you for your stay and your review! We are looking forward to see you again!
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewNice apartment, clean, close to the central area
Hello, thank you for your stay and your review! We are looking forward to see you again!
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe location was fine, and the apartment was very large. The problem was that there is some kind of an issue with the toilet seal? We paid the tourist tax in cash on the table. The owner said we could not get a receipt for it so that we could claim it in our taxes!
We couldn’t park our car on the street beside the apartment because the roads are closed due to uneven cobble stones and sinking of the base material. We didn’t have a hard time finding parking a few minutes away from the apartment. Not a big deal.
Hello, thank you for your stay and your review. There are no problems with toilet seal so far, all works fine. You can get a receipt, just text us online, we'll send it to you. You can park both from the front and from the back, no problems. As well as finding another parking, of course. Everything is definitely close enough. Looking forward to see you again!
Hello, thank you for your stay and your review. There are no problems with toilet seal so far, all works fine. You can get a receipt, just text us online, we'll send it to you. You can park both from the front and from the back, no prob… Show more
Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewClean and near the center
It is located in the middle of steep sloped street and is preferred to access the appartment from a door midway in the stairs which lead to a small parking lot otherwise going from the center up through the road and next going five stairs might be difficult for some
Hello, thank you for your stay and your review! You can use back door to enter the apartments, the street is less steep. Otherwise going from the center up, you can use a bus, which stops 3 min walking distance from the back door. We are also well equipped for the long stays. Looking forward to see you again!
Hello, thank you for your stay and your review! You can use back door to enter the apartments, the street is less steep. Otherwise going from the center up, you can use a bus, which stops 3 min walking distance from the back door. We are al… Show more
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewThe landlord is very friendly and offer the ealier check-in. It is only 5 min walk to the supper market. If you come with suitcase and travel with publice transportation. It will be little chanllenge . We would suggest you carefully consult with the landlord with the road guild.
no
Hello, thank you for your stay and your review! We are looking forward to see you again!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewValue for the money!
The walk up/down from apartment. 500 meets at 30% slope. We were lucky with the parking, currently a major project digging the parking area and laying cable… Find where to buy a parking ticket is not so simple.
Hello, thank you for your stay and your review! Buying parking ticket is very convenient, both through virtual vary app, or near Carlsbad Plaze hotel, using ticket machine. You can use back door in order to avoid the slope. Looking forward to see you again!
Hello, thank you for your stay and your review! Buying parking ticket is very convenient, both through virtual vary app, or near Carlsbad Plaze hotel, using ticket machine. You can use back door in order to avoid the slope. Looking forward … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel’s location is on a steep hill, which makes it very inconvenient for elderly guests, young children, or anyone carrying a lot of luggage. Inside, the bathroom was problematic — after one shower, the water didn’t drain properly. The bedding was also disappointing. The bed sheets were in poor condition, with noticeable pilling, and we were asked to find and replace sheets ourselves. Unfortunately, even the replacements provided did not fit properly and were still in bad condition. To make things worse, we found hair from the cleaner on the bed. The room was advertised as having air conditioning, we’ve been asked to open the window, but it’s plenty of mosquito, which was misleading. Overall, the experience did not match the expectations set by the listing, and the comfort level was quite low.
Thank you for your stay and your review. It was all as described. The client didnt like the apartment for no reason. We also didn’t have any other spare apartments, which she wanted, for no reason as well. Bed sheets were new and clean. She wanted to change, our laundry is open, there are plenty of them. She probably took wrong for the single bed. We have self service, everything is available. It’s also very convenient getting into our apartments. Front door, back door. You can use back door to avoid the hill, the bus stop is in 3 min on the way in worse case scenario and the bus goes directly from city center. The shower drain works, there is a simple instruction on how to make it run. Our city in nature, there are mosquitoes and ants, nothing unusual. There are not in the apartment. So basically that a score, because she didn’t like it.
Thank you for your stay and your review. It was all as described. The client didnt like the apartment for no reason. We also didn’t have any other spare apartments, which she wanted, for no reason as well. Bed sheets were new and clean. She… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBig apartment, nothing Is missing. Well equipped kitchen, large bathroom, big beds. Central area. Very clean.
Hello, thank you for your stay and your review! We are looking forward to see you again!
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBig, spacious apartment High ceilings Well equipped kitchen Quite close to the main attractions and view point Bus stop nearby - perfect for coming back from old town
Hello, thank you for your stay and your review! We are looking forward to see you again!
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewBig apartment, you don’t need to se anybody because the key is in the box
Hello, thank you for your stay and your review! We are looking forward to see you again!
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewSize, location, service
Suggest to change powder and dry laundry outside
Hello, thank you for your stay and your review. Yes, we've changed our laundry supplier. Looking forward to see you again!