Reviews of Karlsbad Prestige 4 stars
11 Tržiště, Karlovy Vary, 360 01, Czech Republic
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Reviewed: 29 October 2025 · Stayed in October 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe apartment was quite lovely — spacious, high quality appliances and comfortable furniture. It is located right on the river in the pedestrian section of the town. High ceilings, well appointed kitchen.
Difficult to get to / from the property; staff did not really speak English making it a challenge to communicate; kitchen needed a few more accessories (eg, oil, salt, any spices or dry goods to get you started), and ice-making trays.
Dear Guest, Thank you for choosing our apartments for your holiday. We are sorry that during your stay there was a staff member present who did not speak English. However, we would like to point out that after your departure we discovered serious damage to the property – bedding with blood stains and a towel in a condition that made it impossible to reuse. These matters have been documented. We always strive to provide maximum comfort and quality service, but we also expect our guests to treat our property with respect. Kind regards, Karlsbad Prestige Luděk Zukal
Dear Guest, Thank you for choosing our apartments for your holiday. We are sorry that during your stay there was a staff member present who did not speak English. However, we would like to point out that after your departure we discovered… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewAfter traveling 20 years, this might be the best accommodation ever. Location is fantastic and flat itself is great. All you need to stay here even longer time. Kitchen is fully equipped and everything is super clean!
This is nothing to do with accommodation, but because location is on pedestrian area, it is bit challenging to carry all your luggages into room. There is slot in morning and evening where you drive to front door. Remember to book parking slot in advance!
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 8 October 2024 · Stayed in October 2024
Verified reviewAn extremely large and clean apartment 100 m from the Colonnades on a flat street. Big and completely equiped kitchen. Extremely quiet, facing the pedestrian-only area. Full of restaurants and cafes.
Beds were on the hard side for us: a 8 only.
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewExcellent Location with very good views from the windows, Very Comfortable and Spacious Apartment, Beautiflulky designed and well equipped, Having a reserved parking very close to the house, Having a good restaurant just below the building, Kind and assisting host, plus the exceptional hot bath tub!
Nothing I can mention.
Thank you very much, a good guest rating is a commitment for us, to keep improving and offering the best services! Team Karlsbad Prestige
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewLocation, view from window, friendliness of staff, kitchen and amenities. Main bed was comfy.
Information was a bit partial about the parking, there's an additional cost (not much) to the municipality if you wish to exit and re enter the parking area, apart from first and last day. There was a jacuzzi but no proper stand in shower.
Thank you very much, a good guest rating is a commitment for us, to keep improving and offering the best services! Team Karlsbad Prestige
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewEverything is wonderful
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewThe check in check out was super easy. Friendly contact and super helpful. Was really clean and cosy the apartment The location is great and restaurant of the building is top.
In the bedroom are no black out curtains. It was light all the time in the room as it facing the church, which is always iluminated. With a 15Months kids this was not very comfy as he was awake at 5am. Maybe this it not a problem for everyone
Reviewed: 10 January 2024 · Stayed in January 2024
Verified reviewReviewed: 28 December 2023 · Stayed in December 2023
Verified reviewReviewed: 21 August 2023 · Stayed in August 2023
Verified reviewGreat location, big flat bright and clean with nice view from the windows Everything you need in the flat is available Shops, restaurants, mini market within walking distance Very polite and helpful owner
Nothing to mention
Thank you very much.
Reviewed: 15 August 2023 · Stayed in July 2023
Verified reviewWonderful and friendly host family. Spacious apartment with washing machine (clothes). Excellent location (central location of KV) but quiet at night. Parking space nearby (within walking distance). Highly recommend.
Many thanks. Karlsbad Prestige
Reviewed: 24 July 2023 · Stayed in July 2023
Verified reviewI loved everything about this property besides the fact that it had no shower, just a hot tub.
It had no broom and no shower cabin, just a hot tub.
Děkujeme, Karlsbad Prestige
Reviewed: 23 July 2023 · Stayed in July 2023
Verified reviewReviewed: 1 May 2023 · Stayed in April 2023
Verified reviewThe location is fantastic. It literally can't get any better than this one. The flat is very well renovated and equipped. Also very quiet.
1:the owner doesn't speak English and the check-in was a bit troublesome, especially if you arrive by car. Although I already did online check-in in advance, there were no instructions provided on check-in process. There was no reception. The street does not allow cars. so we had to stop and call the owner. Parking lot was a bit far from hotel and charged 15EUR/night. 2: the room was very clean and new, which is a shame that the carpet in the living room was unbelievably dirty, completely covered in hairs and dust. It seems that it was used by some pet owners and then the carpet was never cleaned. 3: another problem was the bath tub. The moment we started the bubble function the water was filled with yellow disgusting residues so we had to give up taking a bath. Also please consider having a shower room or at least a glass cover on the bath. taking a shower in the bath flooded almost half of the bathroom.
Dear guests, Thank you for your comments, we will look into everything in detail. I'm sorry you were dissatisfied. But unfortunately, some things are beyond our control. Such as parking and arriving at the hotel. The hotel is located on the main spa promenade, which is why entry is prohibited and parking is not possible. We could not provide you with information about arrival and parking, because you did not reserve parking (reservation is required and the price is stated in our conditions and offers), nor did you contact us that you will be arriving by car. I am also sorry that you did not inform us immediately at the time of your stay. We would solve everything for your satisfaction. Luděk Zukal, director, Karlsbad Prestige
Dear guests, Thank you for your comments, we will look into everything in detail. I'm sorry you were dissatisfied. But unfortunately, some things are beyond our control. Such as parking and arriving at the hotel. The hotel is located on… Show more
Reviewed: 28 February 2023 · Stayed in February 2023
Verified reviewReviewed: 17 February 2023 · Stayed in February 2023
Verified reviewamazing hospitality, very clean, just in the centre. recommended 100%
Reviewed: 10 February 2023 · Stayed in February 2023
Verified reviewLocation, parking, cleaning, well furnished appartment!;) The view of the city from the window is great 😍
Reviewed: 5 January 2023 · Stayed in December 2022
Verified reviewThe apartment is located in a very central area, complete with shopping, dining and other facilities, clean and spacious, with a very good view from the window. The apartment has a fixed parking space on a nearby street, you need to apply to the landlord in advance if you want to use it, and the parking fee needs to be charged separately. The landlord is very enthusiastic, helped us a lot, and is very easy to deal with, can speak Czech, German and English.
The only thing that could be improved would be a suggestion to add a separate shower in the main bathroom as it is not easy to shower in the jacuzzi.