Reviews of Welcome Hotel Darmstadt City Center This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Karolinenplatz 4, 64289 Darmstadt, Germany
Loading
Guests also reviewed these properties:
Puerto de la Cruz, Spain
Moscow, Russia
Garda, Italy
Burlington, United States
Venice, Italy
Bruton, United Kingdom
Split, Croatia
Salta, Argentina
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 23 October 2025 · Stayed in October 2025
Verified reviewReviewed: 14 October 2025 · Stayed in October 2025
Verified reviewReviewed: 13 October 2025 · Stayed in October 2025
Verified reviewLocation/ safe / staff are nice.
The Cleaning not so good in general, air conditioning vents are very dusty and black, it needs annual maintenance! The AC Is not cool enough, too warm in my suite.
Dear Hessa, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and staff. I regret to hear about your concerns with cleanliness and the air conditioning. Your comments will be taken into consideration as we continuously strive to improve our services. Andre Schulz General Manager
Dear Hessa, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and staff. I regret to hear about your concerns with cleanliness and the air conditioning. Your comments will be taken int… Show more
Reviewed: 5 October 2025 · Stayed in October 2025
Verified reviewReviewed: 13 September 2025 · Stayed in September 2025
Verified reviewGreat location, clean and a large room. I walk to city center and loads of restaurants. Very friendly staff.
Dear Masoud, Thank you for your kind words regarding your recent stay at Welcome Hotel Darmstadt. We are delighted to hear that you enjoyed our location, the cleanliness of your room, and the friendliness of our staff. Your feedback is greatly appreciated. Andre Schulz General Manager
Dear Masoud, Thank you for your kind words regarding your recent stay at Welcome Hotel Darmstadt. We are delighted to hear that you enjoyed our location, the cleanliness of your room, and the friendliness of our staff. Your feedback is gre… Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean and in a great location. Water bottle provided. Breakfast offering was very good.
Twin beds when I booked and had double confirmed. Expected a couch in room, got a chair.
Dear Guest, Thank you for your positive feedback regarding our location and cleanliness. We appreciate your comments on the breakfast offerings. We apologize for the mix-up with your room setup and furniture. Your insights are valuable for our continuous improvement. Sincerely, Andre Schulz General Manager
Dear Guest, Thank you for your positive feedback regarding our location and cleanliness. We appreciate your comments on the breakfast offerings. We apologize for the mix-up with your room setup and furniture. Your insights are valuable for… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewAlways a good choice if one wants to be in the centre of Darmstadt! Have visited more than ten times over the past decade, and will probably return.
Had requested double bed. Instead got two pulled together, only realised when I got back to the hotel late in the evening, went to sleep and woke up with the beds splitting in the middle! Not my cup of tea in a week of 6 flights. Staff apologised, but not more than that. Was only one night this time, so next day I was feeling kaput...
Dear ElPet, Thank you for your feedback regarding your recent stay at Welcome Hotel Darmstadt. We appreciate your loyalty and are delighted to hear that you find our location convenient. We sincerely apologize for the inconvenience you experienced with the bed arrangement. We understand how important a good night's sleep is, especially after a busy travel schedule. Your comments regarding the organization of room requests have been noted, and we will strive to improve our attention to such details in the future. Thank you once again for your constructive feedback. We look forward to welcoming you back on your next visit to Darmstadt. Kind regards Andre Schulz General Manager
Dear ElPet, Thank you for your feedback regarding your recent stay at Welcome Hotel Darmstadt. We appreciate your loyalty and are delighted to hear that you find our location convenient. We sincerely apologize for the inconvenience you e… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWe loved the central location right next to the Herrngarten park, quiet room at the back of the hotel overlooking the park and a gorgeous university building. Welcome to the hotel was just lovely! The reception staff were really polite, courteous and helpful. Cleanliness in the hotel is outstanding. We also loved the Moller bar.
Absolutely nothing.
Dear Lana, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our central location, the serene room with a park view, and the warm welcome from our reception staff. It's also gratifying to know that you appreciated our cleanliness standards and the Moller bar. Your kind words motivate us to continue providing excellent service. Kind regards Andre Schulz General Manager
Dear Lana, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our central location, the serene room with a park view, and the warm welcome from our reception staff. It's also… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewSuper kids friendly. Room with a small scavenger hunt and some tips for what to do with kids. Great location. Friendly staff. Parking for 17€ per 24h directly below the Hotel.
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewVery comfortable room, I liked the option of free drink if you don't ask for cleaning the room. Location was perfect
Stuff was sometimes super nice, but sometimes a bit odd
Dear Guest, Thank you for your positive feedback regarding your comfortable room and our unique cleaning policy. We appreciate your comments about our staff and will take them into consideration for future improvements. Best regards, Andre Schulz General Manager
Dear Guest, Thank you for your positive feedback regarding your comfortable room and our unique cleaning policy. We appreciate your comments about our staff and will take them into consideration for future improvements. Best regards, Andr… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel is great, in a good neighbourhood for walking, even at night. It is 3 minutes walk from Marktplatz, next to Landesmuseum, University buildings and a beautiful park. Room was spacious and clean.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation, bed sind pillows
Layout of the bathroom is terrible. Towels with stains No air-conditioner
Dear Svitlana, Thank you for your feedback. We are glad to hear you enjoyed our location and bedding. However, we regret that the bathroom layout, stained towels, and absence of air conditioning did not meet your expectations. Your comments are appreciated as we continually strive to improve. Best regards, Andre Schulz General Manager
Dear Svitlana, Thank you for your feedback. We are glad to hear you enjoyed our location and bedding. However, we regret that the bathroom layout, stained towels, and absence of air conditioning did not meet your expectations. Your comment… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewall excellent!
Dear Anne Thank you for your kind words regarding our location, staff, and breakfast offerings. We are delighted to hear that you had an excellent experience at Welcome Hotel Darmstadt. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Kind regards Andre Schulz General Manager
Dear Anne Thank you for your kind words regarding our location, staff, and breakfast offerings. We are delighted to hear that you had an excellent experience at Welcome Hotel Darmstadt. Your feedback is greatly appreciated, and we look for… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGood location, clean and tidy, staff were very polite and helpful
Dear Robert, Thank you for your positive feedback regarding our location, cleanliness, and the commendable service from our staff. We are delighted to hear that you had a pleasant stay and found value in our offerings. Best regards, Andre Schulz General Manager
Dear Robert, Thank you for your positive feedback regarding our location, cleanliness, and the commendable service from our staff. We are delighted to hear that you had a pleasant stay and found value in our offerings. Best regards, Andre… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewBreakfast
Air conditioning not working on hot summer nights (but still made a lot of noice) Very hard beds.
Dear Sofia, Thank you for your feedback. We regret that your experience was affected by the air conditioning and the comfort of our beds. Your comments are valuable to us as we continually strive to enhance our guests' comfort. Best regards, Andre Schulz General Manager
Dear Sofia, Thank you for your feedback. We regret that your experience was affected by the air conditioning and the comfort of our beds. Your comments are valuable to us as we continually strive to enhance our guests' comfort. Best regard… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewBreakfast was fine, except for the coffee. In a hotel like this we would expect to be the coffee a litte bit better, especially the capuccino from the machine
Dear Schuiling, Thank you for your kind words regarding your stay. We appreciate your feedback about the coffee quality, and we will take it into consideration for future improvements to enhance our breakfast offerings. Best regards, Andre Schulz General Manager
Dear Schuiling, Thank you for your kind words regarding your stay. We appreciate your feedback about the coffee quality, and we will take it into consideration for future improvements to enhance our breakfast offerings. Best regards, Andr… Show more