Occidental Playa de Palma – opinie 4-gwiazdkowy

Dear Mr. Krzysztof, We sincerely appreciate the time you invested in sharing your feedback after your visit to our hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. We sincerely regret the comment you made about your room. All our rooms are checked daily by the team to ensure that everything is correct upon arrival of our guests and I am sorry that on this occasion this was not the case. We have forwarded your comments to the appropriate team so that the necessary measures can be taken to avoid a repetition of this situation. Please take it as an isolated and punctual event since we do not usually have this type of incidents. On the other hand, I am very pleased with the comment you made about our staff, all of them work very hard every day to provide the best service to our customers and I am glad to know that it was so on this occasion. I promise to pass this comment on to the whole team, which I am sure you will receive with great joy. Thank you again for your visit and constructive criticism, our main goal is to ensure our guests feel comfortable and fully enjoy their visits. We look forward to the opportunity to regain your trust and hope to see you again soon on your next visit to Mallorca. Kind regards, Daniel Rosado Assistant Manager Occidental Playa de Palma ****

Dear Mr. Krzysztof, We sincerely appreciate the time you invested in sharing your feedback after your visit to our hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. W… Pokaż więcej

Dear Mrs/ Mr Anonymous, Thank you for taking the time to share your personal impressions of your stay at Occidental Playa de Palma **** and sharing them with the rest of the users. We sincerely regret to read that you found ants in your room and asked you to let us intervene. We have a regular pest control plan in place and work hard on a daily basis to prevent their presence within our facilities. We also greatly appreciate your comments on the quality and variety of our buffets, as our team of chefs continually strives to ensure a wide variety of both local and international dishes to please all palates, across all services. Indeed, it is very gratifying to read that we were able to conquer yours. Thank you once again for choosing us and for your constructive criticism. We hope that you will have the opportunity to visit us again in the future and that we will be able to exceed your expectations. Best regards, Guest Experience Manager Occidental Playa de Palma, Camila Schmitt

Dear Mrs/ Mr Anonymous, Thank you for taking the time to share your personal impressions of your stay at Occidental Playa de Palma **** and sharing them with the rest of the users. We sincerely regret to read that you found ants i… Pokaż więcej