Commentaires sur l'établissement Hostal la Colmena

We regret not having met your expectations, but I would like to clarify some aspects of your review that I consider inaccurate: We are a staffed accommodation; in fact, my wife and I are in charge of personally welcoming our guests. On many occasions, we accompany them to their room to explain all the details of how the locks work, the air conditioning, places to visit, etc. We give them a contact phone number in case they have any problems and explain that we are available during the opening hours of our restaurant, which is located a few meters from the hostel, and by phone 24 hours a day. We are very honest with the information we provide on our website; we don't sell anything we don't have. Therefore, as you can see, we don't have an elevator and we don't speak French, but we have never had communication problems with guests, as we have the possibility to use multiple means to do so. As you can see, remember that a few days earlier I informed them that they had to climb stairs after a query they made to me. We strive to offer our guests a pleasant, clean, comfortable, and welcoming place to relax at the most competitive price possible. While we achieve this in most cases, we regret this has not been the case and will work to improve.

We regret not having met your expectations, but I would like to clarify some aspects of your review that I consider inaccurate: We are a staffed accommodation; in fact, my wife and I are in charge of personally welcoming our guests. On many… Voir plus