Reviews of VIK Hotel San Antonio 4 stars
Avenida de las Playas, 84, 35310 Puerto del Carmen, Spain
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Reviewed: 2 November 2025 · Stayed in November 2025
Verified reviewThe location is lovely, the overall hotel is a bit dated & needs some modernisation. Entertainment seems to be catered towards a more elderly clientèle. The cleaning staff are superb. The staff in the morning breakfast room were excellent.. one particular Lady with blonde hair looked after us extremely well & the food at breakfast is a 10/10 ..
On the night we arrived a mistake was made by reception on the cards we were given. We were told we had wine & water as part of our full board ... we were given cards to reflect this ... although we questioned this on arrival we were told that it was part of our package. We went for dinner in the dining room on the night we arrived and then lunch the next day.. the older staff in the lunch dining room are extremely rude & for the 2nd time we were questioned over the wine & water .. my Husband went to reception straight away after been advised by Lee (lovely man) .. reception confirmed they had made a mistake & we were not due wine & water ... this was now embarrassing as it looked like we were in the wrong .. my Husband complained about a member of staff been particularly rude & after that we felt uncomfortable anytime going to the dining room for lunch or dinner. This made the rest of our stay uncomfortable & definitely affected the first four days of our holiday where I would have preferred to come home! It also made the holidays quite expensive as we ended up having to eat out every night .. even though we booked full board.
Reviewed: 1 November 2025 · Stayed in October 2025
Verified reviewReviewed: 1 November 2025 · Stayed in October 2025
Verified reviewThe staff were helpful and the food was great although it can be a bit busy at certain times. The facilities are good and the location of the hotel was great as just a short walk from the buzz of bars, restaurants and shops
Our original allocated room had bugs in the shower and bathroom area and after much talking with reception staff we were moved and upgraded to another room which was much better. The telephone was not working in our original room and the balcony was small than others. We had upgraded on our booking to a superior room but was definitely not great for the bugs alone!!
Reviewed: 1 November 2025 · Stayed in October 2025
Verified reviewLocation
Reviewed: 31 October 2025 · Stayed in October 2025
Verified reviewReviewed: 31 October 2025 · Stayed in September 2025
Verified reviewReviewed: 30 October 2025 · Stayed in October 2025
Verified reviewLocation, facilities, helpful staff. Lovely pool and aqua fit classes.
First few days were quiet and relaxed but with mi term break children arrived and pool became in access able for me. Was surprised children were allowed unsupervised to remain in pool during aquafit time.
Dear Patricia, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind words and are here to ensure every stay is as enjoyable as this one. We regret the inconveniences you had with the children, sometimes the problem isn't them, but their parents who don't supervise them. We are already looking forward to welcome you back to give you another enjoyable and relaxing experience. Kindest regards, Lorea Santos – Sales Manager
Dear Patricia, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind w… Show more
Reviewed: 30 October 2025 · Stayed in October 2025
Verified reviewStaff excellent , food very tasty and lovely selection , would like to return again for another visit
Dear Colm, Thank you very much for taking a moment of your valuable time to send us your comments. It is a great pleasure to know that we were able to meet your expectations with our resort and its services. Your comments are gratefully appreciated and well received from all the Vik San Antonio team. Hoping welcome you again very soon, we send you our kindest regards from Lanzarote. Lorea Santos – Sales Manager
Dear Colm, Thank you very much for taking a moment of your valuable time to send us your comments. It is a great pleasure to know that we were able to meet your expectations with our resort and its services. Your comments are gratefully ap… Show more
Reviewed: 29 October 2025 · Stayed in October 2025
Verified reviewFood, location, looking out at the ocean
The sun beds, tables and chairs were all kept by people early every morning as towels were on them and in some cases no one came and used the kept sun beds and they were lying empty, this should not be allowed
Dear Ann Marie, We are so pleased to hear you enjoyed your stay. Thank you also for your suggestions about the issues we should improve, we do appreciate your feedback since the daily and continuous improvement of our products and services are highly important to us. We hope to see you again soon. Thank you for being a valued guest. Kind regards, Lorea Santos – Sales Manager
Dear Ann Marie, We are so pleased to hear you enjoyed your stay. Thank you also for your suggestions about the issues we should improve, we do appreciate your feedback since the daily and continuous improvement of our products and services … Show more
Reviewed: 27 October 2025 · Stayed in October 2025
Verified reviewReviewed: 27 October 2025 · Stayed in October 2025
Verified reviewI liked the outside area and a good selection of meals.the
The shower air con. no kettle or iron in room.
Dear Carol, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. We regret the inconveniences you had in your room, just for your information, next time if you need an iron you can ask in reception and our housekeeper will bring one for you. In the all inclusive basis you also have a kettle included. It was our pleasure to have you as our guest. We appreciate your kind words and are here to ensure every stay is as enjoyable as this one We are already looking forward to welcome you back to give you another enjoyable and relaxing experience. Kindest regards, Lorea Santos – Sales Manager
Dear Carol, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. We regret the inconveniences you had in your room, just for your informati… Show more
Reviewed: 25 October 2025 · Stayed in October 2025
Verified reviewGreat choice of food Lovely variety of salads Soup lovely Porridge lovely
Change bedsheets more often
Dear Dympna, We truly appreciate your positive feedback. It means a lot to us that you had a great experience. It is great to know that you also appreciated our amazing restaurant buffet offering everyday a different theme night from all over the world and indeed our wide choice of food for breakfast and dinner. Your positive experience motivates us to continue providing the highest level of service. Thank you for choosing our hotel. We look forward to welcoming you again in the future. Kind Regards, Lorea Santos – Sales Manager
Dear Dympna, We truly appreciate your positive feedback. It means a lot to us that you had a great experience. It is great to know that you also appreciated our amazing restaurant buffet offering everyday a different theme night from all ov… Show more
Reviewed: 25 October 2025 · Stayed in October 2025
Verified reviewHotel is beautiful food very good staff lovely walking distance of shops bar restaurants. Highly recommend this hotel been there twice and will be back.
Dear Claire, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind words and are here to ensure every stay is as enjoyable as this one We are already looking forward to welcome you back to give you another enjoyable and relaxing experience. Kindest regards, Lorea Santos – Sales Manager
Dear Claire, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind wor… Show more
Reviewed: 24 October 2025 · Stayed in October 2025
Verified reviewFood quality was very good.
Food was not pipping hot. A microwave was available though.
Dear King, We are so pleased to hear you enjoyed your stay. Thank you also for your suggestions about the issues we should improve, we do appreciate your feedback since the daily and continuous improvement of our products and services are highly important to us. We hope to see you again soon. Thank you for being a valued guest. Kind regards, Lorea Santos – Sales Manager
Dear King, We are so pleased to hear you enjoyed your stay. Thank you also for your suggestions about the issues we should improve, we do appreciate your feedback since the daily and continuous improvement of our products and services are h… Show more
Reviewed: 23 October 2025 · Stayed in October 2025
Verified reviewBeautiful hotel , food was amazing All the staff were so friendly The pool was lovely and warm , we will definitely be returning
Dear Patrick, Thank you so much for your kind words. We are thrilled to hear that you enjoyed your stay with us. We are delighted to know that our services met your expectations. Your satisfaction is our top priority. We look forward to welcoming you back on your next visit. Kind Regards, Lorea Santos – Sales Manager
Dear Patrick, Thank you so much for your kind words. We are thrilled to hear that you enjoyed your stay with us. We are delighted to know that our services met your expectations. Your satisfaction is our top priority. We look forward to wel… Show more
Reviewed: 21 October 2025 · Stayed in August 2025
Verified reviewReviewed: 21 October 2025 · Stayed in October 2025
Verified reviewReviewed: 21 October 2025 · Stayed in September 2025
Verified reviewVery clean, Staff were lovely, Hotel was more suited to the older generation, but we got on with it. Food in the evenings was fab
Nothing really
Dear James, Thank you very much for taking a moment of your valuable time to send us your comments. It is a great pleasure to know that we were able to meet your expectations with our resort and its services. Your comments are gratefully appreciated and well received from all the Vik San Antonio team. Hoping welcome you again very soon, we send you our kindest regards from Lanzarote. Lorea Santos – Sales Manager
Dear James, Thank you very much for taking a moment of your valuable time to send us your comments. It is a great pleasure to know that we were able to meet your expectations with our resort and its services. Your comments are gratefully ap… Show more
Reviewed: 21 October 2025 · Stayed in October 2025
Verified reviewLoved the location Staff so friendly and helpful So much space in lobby and outside Lots of places to relax and chill
I would have liked a kettle in my room A coffee lover!!
Dear Eileen, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind words and are here to ensure every stay is as enjoyable as this one We are already looking forward to welcome you back to give you another enjoyable and relaxing experience. Kindest regards, Lorea Santos – Sales Manager
Dear Eileen, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind wor… Show more
Reviewed: 20 October 2025 · Stayed in October 2025
Verified reviewso clean very reaxing,,, food amazing and staff cant do enough for you…
location was amazing beautiful beach. pool so lovely
Dear Emma, Thank you so much for your kind words. We are thrilled to hear that you enjoyed your stay with us. We are delighted to know that our services met your expectations. Your satisfaction is our top priority. We look forward to welcoming you back on your next visit. Kind Regards, Lorea Santos – Sales Manager
Dear Emma, Thank you so much for your kind words. We are thrilled to hear that you enjoyed your stay with us. We are delighted to know that our services met your expectations. Your satisfaction is our top priority. We look forward to welcom… Show more
Reviewed: 20 October 2025 · Stayed in August 2025
Verified reviewFood was good at the hotel and so were the comfy chairs at the entertainment
Dear Paul, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind words and are here to ensure every stay is as enjoyable as this one We are already looking forward to welcome you back to give you another enjoyable and relaxing experience. Kindest regards, Lorea Santos – Sales Manager
Dear Paul, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind words… Show more
Reviewed: 19 October 2025 · Stayed in September 2025
Verified reviewReviewed: 17 October 2025 · Stayed in October 2025
Verified reviewVery near the town. And the left a bottle of champagne in room on my birthday ..
The food was cold all the time
Dear Bernard, Thank you very much for taking a moment of your valuable time to send us your comments. It is a great pleasure to know that we were able to meet your expectations with our resort and its services. Your comments are gratefully appreciated and well received from all the Vik San Antonio team. We have implemented some measures to improve the temperature of the food; we hope to improve in that area. Hoping welcome you again very soon, we send you our kindest regards from Lanzarote. Lorea Santos – Sales Manager
Dear Bernard, Thank you very much for taking a moment of your valuable time to send us your comments. It is a great pleasure to know that we were able to meet your expectations with our resort and its services. Your comments are gratefully … Show more
Reviewed: 17 October 2025 · Stayed in September 2025
Verified reviewVariety of food
Nothing
Dear John, We truly appreciate your positive feedback. It means a lot to us that you had a great experience. We are pleased that you enjoyed the food, Your positive experience motivates us to continue providing the highest level of service. Thank you for choosing our hotel. We look forward to welcoming you again in the future. Kind Regards, Lorea Santos – Sales Manager
Dear John, We truly appreciate your positive feedback. It means a lot to us that you had a great experience. We are pleased that you enjoyed the food, Your positive experience motivates us to continue providing the highest level of service.… Show more
Reviewed: 16 October 2025 · Stayed in October 2025
Verified reviewHotel and most staff were fabulous
Food was luke warm at best but mainly cold and had to be warmed up in the microwave
Dear Dawn, Thank you so much for your kind words. We are thrilled to hear that you enjoyed your stay with us. We are delighted to know that our services met your expectations. Your satisfaction is our top priority. We look forward to welcoming you back on your next visit. Kind Regards, Lorea Santos – Sales Manager
Dear Dawn, Thank you so much for your kind words. We are thrilled to hear that you enjoyed your stay with us. We are delighted to know that our services met your expectations. Your satisfaction is our top priority. We look forward to welcom… Show more