Commentaires sur l'établissement SingularStays Mar44

Dear Bedens, Thank you for taking the time to share your experience with us. We would like to clarify that your request to access the apartment was at 9:00 AM, well before the standard check-in time of 4:00 PM. For this reason, we offered you the option to safely store your luggage at our office, located less than an 8-minute walk away. Regarding towels, our apartments do not operate as a hotel and therefore do not include daily replacements. Even so, we attended to your request during your stay to ensure your comfort. Concerning the electricity issue, we are very sorry for the inconvenience. Had we been informed at the time, our on-call team—available both by phone and in person—would have gladly assisted you immediately. We sincerely regret the discomfort caused and truly appreciate your feedback, which helps us to keep improving our service for future guests. Kind regards, Tahi Guest Experience SingularStays

Dear Bedens, Thank you for taking the time to share your experience with us. We would like to clarify that your request to access the apartment was at 9:00 AM, well before the standard check-in time of 4:00 PM. For this reason, we offered … Voir plus

Bonjour Raja, Merci d’avoir partagé votre avis. Nous sommes ravis que vous ayez apprécié la beauté de Valence et la proximité de notre logement. Nous regrettons sincèrement que l’expérience dans l’appartement n’ait pas répondu à vos attentes. Votre remarque concernant les toilettes et l’agencement nous aide à identifier des points à améliorer. Quant au stationnement, nous comprenons que son coût puisse être un inconvénient et continuerons à chercher des solutions plus avantageuses pour nos clients. Concernant les appels manqués, cela ne reflète pas notre standard de service et nous allons le revoir avec notre équipe. Merci encore pour vos commentaires. Cordialement, Juan – Responsable du service client

Bonjour Raja, Merci d’avoir partagé votre avis. Nous sommes ravis que vous ayez apprécié la beauté de Valence et la proximité de notre logement. Nous regrettons sincèrement que l’expérience dans l’appartement n’ait pas répondu à vos attente… Voir plus

Hello Kristina, Thank you for your feedback! We are glad to hear you were pleased with the location, comfort, and overall value for money. We sincerely apologize for the issue with the smell you mentioned. This is not the experience we aim to provide for our guests, and we will investigate further to ensure that the issue is addressed and resolved. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back soon and providing an even better stay. Best regards, Juan Customer Service Manager SingularStays

Hello Kristina, Thank you for your feedback! We are glad to hear you were pleased with the location, comfort, and overall value for money. We sincerely apologize for the issue with the smell you mentioned. This is not the experience we ai… Voir plus

Cher Alain, Nous vous remercions pour vos commentaires. Nous sommes heureux d'apprendre que vous avez apprécié l'emplacement idéal de notre appartement au cœur de la vieille ville. Nous avons examiné votre dossier et pouvons confirmer que les photos et la description de l'annonce reflètent fidèlement l'appartement que vous avez réservé. La terrasse que vous avez mentionnée est une caractéristique de l'appartement supérieur, ce qui est clairement indiqué dans les options de réservation. Nous nous excusons pour la confusion que cela a pu causer et nous encourageons les clients à lire attentivement les descriptions des appartements pour s'assurer qu'ils choisissent l'appartement qui correspond le mieux à leurs préférences. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience encore meilleure. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe SingularStays

Cher Alain, Nous vous remercions pour vos commentaires. Nous sommes heureux d'apprendre que vous avez apprécié l'emplacement idéal de notre appartement au cœur de la vieille ville. Nous avons examiné votre dossier et pouvons confi… Voir plus

Dear Isabelle, Thank you for your feedback! We're glad you enjoyed your stay. We understand that the electronic lock system can sometimes be a bit finicky, but we're proud of its convenience, as it allows you to access your apartment right from your phone. If you ever have any issues during your stay, please don't hesitate to reach out—we're here to help! Looking forward to welcoming you back soon! Best regards, SingularStays Team

Dear Isabelle, Thank you for your feedback! We're glad you enjoyed your stay. We understand that the electronic lock system can sometimes be a bit finicky, but we're proud of its convenience, as it allows you to access your apartme… Voir plus

Thank you for choosing us! We appreciate your comments to improve your stay! Regarding the deposit, you are notified from the moment the client makes the reservation in the Booking profile, we regret that this information has not been seen, and it is also clearly indicated in the confirmation email that you receive once the reservation is made. Regarding the access method, our entire building is digitalized and we have digital keys. The lack of battery in the clients' mobile phones is not a responsibility of the property. Finally, our customer service team is available to our clients, if they had requested or consulted new towels, they would have been provided without problem. Thank you Florencia - Guest Experience Manager

Thank you for choosing us! We appreciate your comments to improve your stay! Regarding the deposit, you are notified from the moment the client makes the reservation in the Booking profile, we regret that this information has not been seen… Voir plus

Nous souhaitons vous exprimer notre plus sincère gratitude pour avoir choisi notre établissement pour votre séjour dans la merveilleuse ville de Valence. Nous apprécions la confiance que vous nous accordez et nous nous engageons à vous offrir une expérience inoubliable. Merci Florencia - Guest Experience Manager

Nous souhaitons vous exprimer notre plus sincère gratitude pour avoir choisi notre établissement pour votre séjour dans la merveilleuse ville de Valence. Nous apprécions la confiance que vous nous accordez et nous nous engageons à vous offr… Voir plus

Stéphane, On behalf of our entire team, we want to express our sincere gratitude for choosing our apartments for your stay in the wonderful city of Valencia. We are very pleased to know that you enjoyed a satisfactory stay with us. We are sorry that the city's signage was a problem during your stay. Thanks Florencia - Guest Experience Manager

Stéphane, On behalf of our entire team, we want to express our sincere gratitude for choosing our apartments for your stay in the wonderful city of Valencia. We are very pleased to know that you enjoyed a satisfactory stay with us. We ar… Voir plus