Coffee machine in the room needed maintenance, there was only one normal coffee pad (and one decaf), the shower gel had an unpleasant smell (not very suited for men)

Location, parking with electric vehicle chargers, beds

Stayed in October 2025

Dishes were not clean at breakfast buffet

Registration and calling for a taxi

Stayed in September 2025

Het was comfortabel. Alles was in orde.

Stayed in August 2025

The paper cups in the room are too flimsy for hot drinks. One of them leaked

Comfortable clean hotel with plenty of free parking. A large supermarket next door with a cafe abd restaurant Easy 5 minute walk into Beaune centre

Stayed in September 2025

Close to town centre and a short walk for able bodied people without being in the mix of late night noise.

Stayed in September 2025

I couldn‘t get a table in the restaurant and service at the bar was very pleasant but slow - not enough staff.

Location meant an esy walk into town and the bedroom was spacious and comfortable.

Stayed in September 2025

I didn’t like the fact as as I was struggling to unload the car with 2 dogs another resident complained that my dog was yapping as he was left in the room. That is a fellow guest issue and not the hotel’s issue but fellow guests need to be more sympathetic of women travelling on their own with dogs

It’s a very comfortable hotel in a great location and the staff are excellent

Stayed in August 2025

N/a

Spacious family room, lovely and very helpful staff, great outside space for afternoon drinks & amazing swimming pool, great restaurant.

Stayed in August 2025

Bathroom had no shower curtain; accessible room

Location

Stayed in August 2025

The room was very small

The location was great, the bar area was lovely and the barman was very polite and helpful, the pool a bonus, parking on site was spot on

Stayed in September 2025

Food in the dining room was not great - formulaic and the salad leaves were stale - the air conditioning unit in our room rattled - the window opened but the air conditioning extractor was below the window so there was a hum. - why did the reception give us this room? Who knows it needs maintenance

Good location ,nice pool , good service

Stayed in September 2025

Nothing

Great location just 10 minutes walk to Beaune centre. Plenty of secure parking. Comfortable rooms and good breakfast.

Stayed in September 2025

nothing

Very comfortable overnight stay. Room was clean. Good bed. Enjoyed the swimming pool. very easy walk into the town centre. Secure car park. Tesla charging.

Stayed in August 2025

Not so much a criticism but just to say the staff were great but at times a little stretched as the hotel was busy - popular obviously.

It is easy to get to given its location and there's good parking. The pool was lovely for my children and rooms very spacious and comfortable.

Stayed in August 2025

Good location, walking distance to the centre. Excellent reception staff.

Stayed in July 2025

Staff are very helpful, fabulous location for travelling south and good restaurant

Stayed in August 2025

Cleanliness, comfort and convenience to local attractions

Stayed in August 2025

Cleanliness of the room

We booked a junior suite for the 4 of us, with my kids on the sofa bed and my husband and I in the bed. I liked that there was a partition between the two and there was a walk in shower as well as a bath. The beds were comfy and the room was quiet. The room was uninspiring - quite boxy, and I found it to be less than clean - someone else’s socks on the floor and a dirty smear on the window, a couple of curlies in the bath 🤢 and the housekeeping staff had gone home for the day. It was a little inconvenient that the loo was separate and in the living space so we had to creep past the sleeping kids in the middle of the night. Otherwise a good room. The pool was nice to have for a stop over too. The hotel staff were kind and efficient, and very helpful when we had an unfortunate accident in the car park (not our or their fault). I left my AirPods behind and they found them and are posting them back to me. Breakfast was quite expensive for what it was but a good range overall. The hotel is a 10 min easy amble into the old town which is lively and has some restaurants and a carousel/merry-go-round for kids. Great place to stop over, though personally I wouldn’t consider this a destination in itself.

Stayed in August 2025

Paper cups in room not as good as proper cup for environment Not much coffee tea and milk in the room

Swimming pool Location Ev charging

Stayed in July 2025

All pretty good to me.

Literally 10 minutes walk into the centre of town, easy to find from the motorway, comfortable room in which everything worked, good breakfast and reasonable dinner (I would usually go out in Beaune but it was Monday night so little open), good free parking and generally efficient and friendly staff. The pool was inviting and lots of people making use of it.

Stayed in July 2025

Nothing

One of the best Mercure I ever stayed

Stayed in July 2025

I'd expect bath robes in a 4-star hotel. Surprisingly, there were none in our room. Also, I think it should be possible to wash hands in a toilet and not to run around the whole place to the bathroom. That was rather inconvenient as our children had to rush through our bedroom every time they wanted to wash their hands. Also, the sliding panel made noise when moved. What is really a miss - not only the roof in the restaurant was leaking to the floor during rain, but the poodle stayed overnight and was accompanying us during breakfast.

The room design was great. Master bedroom area is separated by a wide slide panel. I also liked the pool area. Very nice in this hot summer! Breakfast was lavish, and the restaurant was rather good, too.

Stayed in July 2025

Would have liked a safe in the bedroom ( you can ask for one at reception)

location, swimming pool, comfortable rooms, good breakfast

Stayed in July 2025

Room was not ready at stated time , or even 30 mins later which is frustrating - if you can’t get rooms ready for 2 pm check in then move to the normal 3 or 4 pm to avoid disappointment. Otherwise all good 👍

Restaurant- excellent food and service. Bar good as well.

Stayed in July 2025