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Nice rooms

Stayed in October 2025

Nowhere to hang towels up after use and no decaf tea in rooms.

The breakfast was lovely with plenty of variety. The room was spacious with very comfy beds.

Stayed in October 2025

Room could do with a repaint

reception was very professional. Room was suitably sized. Breakfast was excellent

Stayed in October 2025

Very convenient location, perfect for what we needed. Hotel staff were friendly and room very comfortable.

Stayed in October 2025

No towel rail/hooks on door in bathroom and also the lighting was really poor in the room. No light in main room only by door so very dark when trying to get ready

The room was nice. Staff were nice

Stayed in October 2025

Better lighting in room would have been useful. Food and drink prices seemed high.

Handy for Excel

Stayed in October 2025

Carpet in the room was loose and wrinkled on the floor and there were no drawers or shelves for clothing. Just hanging space. We were there for a week and had to live out of suitcases on the floor. This was not what we expected for these prices.

Staff were super helpful, pleasant and empathetic. Couldn't have be better. Breakfast was very good.

Stayed in October 2025

Noisy AC

Very friendly helpfull staff.

Stayed in October 2025

The location is tooo far from center , nothing near the hotel

The hotel clean staff very helpful

Stayed in October 2025

Food - not a great choice and room service was cold when arrived

Location staff and cleanliness

Stayed in October 2025

Great location

Stayed in October 2025

The prices but it is London

How friendly and clean it was, breakfast was amazing.

Stayed in September 2025

Room was not updated

Location

Stayed in October 2025

Not a lot! However, there was a sense of calmness and serenity throughout the building. No hassle, every staff member was approachable and kind and helpful.

The hotel was one of a kind. Everything went well except for my niece's light in her room was flickering and a kind Indian gentleman addressed the matter speedily without hesitation.

Stayed in August 2025

hand held shower was leaking badly and dispenser was damaged. Windows were very dirty.

Great modern building with lovely bar and seating areas. Room very comfortable and clean. Easily walked to and from tube station and great views and walk along the riverside.

Stayed in October 2025

Breakfast was cold.

Very nice service. And clean

Stayed in September 2025

Apart from me booking the wrong DoubleTree Hotel, we were on the wrong side of the Thames for The Titanic museum - there was nothing not to like.

Hotel is situated near the Thames so has beautiful views - we had to be moved unfortunately, due to the air con not working and the windows did not open. We did have like for like so second room had same views. The air con did work better in the new room but could not get the air con to go onto the 'icicle' setting so stuck on 20.5 room temperature however, I did find a window that could open which did do a better job than the air con. Duty Manager very friendly and obliging. We had voucher for a free drink and 20% off our evening meals which were very tasty and generous. Even so, after all said and done, I would stay here again.

Stayed in October 2025

I was just on a stopover and didnt want to venture far, so the dining options were a bit of a disappointment. Also, not a criticism of the hotel itself but it is about 20 mins walk from the airport, under a bridge underpass that I would not be happy walking on my own in the dark so had to book an overpriced taxi.

The staff were faultless and the main reason I left the hotel which such a positive view. They were professional, friendly, knowledgable and quick at dealing with requests. In terms of the room, it was comfortable enough and clean, water and coffee supplied for free, but a bit tired looking.

Stayed in October 2025

Nothing to complain about.

Clean and professional service.

Stayed in October 2025

I did not like that the room had minimal lighting, it was so dark, especially the bathroom. Difficult if trying to get ready and apply makeup, or as a man if you are shaving. Shower/bath really small, not suitable for tall or broad people as you are literally brushing against the walls and side.

Bed was comfortable and had a nice view

Stayed in October 2025

They take a deposit of £50 from me and still hold it for no reason; that's theft.

The hotel is clean 👌

Stayed in September 2025

The bed made noise every time you moved

Nice bathroom

Stayed in September 2025

Lounge area had plenty of comfortable seating ideal for groups, large tvs and proximity to bar for ordering food etc. Staff were very pleasant, Daisy on the reception desk made us feel welcome on our arrival and organised the groups rooms.

Stayed in September 2025

We were in room 602 which was on the top floor. The bathroom fan was very noisy and there was no way of us turning it off. So the next morning we asked for it it to be switched off. But even after this there were other unexplained noises like a motor running for ten seconds and then turning off to only restart again after about a minute or so, really annoying. Drinks and food expensive.

Location was just a short walk from Prince regents DLR station and the Excel centre. Hotel facilities that we seen were all very nice and the staff all seemed friendly. The rooms were of a good standard and appeared to be very clean. Pub very close by.

Stayed in September 2025