Commentaires sur l'établissement Four Points by Sheraton Edinburgh 4 étoiles

Dear Pietrina, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, breakfast, comfortable bedding, and cleanliness — it’s always rewarding to know what aspects of the stay our guests appreciated most. We’re sorry to learn about the drainage issue and the lack of certain room conveniences such as additional lighting, storage, and bathroom sockets. Your comments are extremely helpful and will be shared with our maintenance and management teams to address and consider in future improvements. We truly value your input and hope to have the opportunity to welcome you back for a more seamless experience. Kind regards, Lewis Duty Manager Four Points by Sheraton Edinburgh

Dear Pietrina, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, breakfast, comfortable bedding, and cleanliness — it’s always rewarding to know what aspects of the stay our guests a… Voir plus

Dear Guest, Thank you for sharing your feedback following your recent stay with us. We’re pleased to hear you found your room comfortable and enjoyed your visit overall. We appreciate your comment regarding the street noise and apologise for any disturbance this may have caused. We recommend requesting a higher-floor room for any future stays, as these tend to offer a quieter experience. We hope to welcome you back again soon for an even more comfortable stay. Regards, Lewis Duty Manager

Dear Guest, Thank you for sharing your feedback following your recent stay with us. We’re pleased to hear you found your room comfortable and enjoyed your visit overall. We appreciate your comment regarding the street noise and apologise … Voir plus

Dear Sylvain, Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton Edinburgh. We’re pleased to hear that you found our location convenient, your room spacious and clean, and that you enjoyed a comfortable visit overall. We appreciate your comments regarding the shower flow and bathroom door. Please rest assured that our maintenance team has been informed to address these concerns promptly to ensure a better experience for future guests. We’re glad you enjoyed your stay and hope to have the pleasure of welcoming you back soon. Regards, Lewis Duty Manager

Dear Sylvain, Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton Edinburgh. We’re pleased to hear that you found our location convenient, your room spacious and clean, and that you en… Voir plus

Dear Vincent, Thank you for taking the time to share your feedback and for rating us 8 out of 10. I'm pleased to hear that you enjoyed the clean room, quality service, and breakfast we provided. However, I’m sorry to learn that the noise from the air conditioning units near your window impacted your stay. Your comfort is important to us, and I appreciate you bringing this to our attention. Please know that we are looking into ways to reduce noise in that area to improve the experience for future guests. If your travels bring you back our way, we’d be happy to arrange a quieter room for you. Thank you again for your comments — they truly help us improve. Warm regards, Rosy Cray Front Office Manager

Dear Vincent, Thank you for taking the time to share your feedback and for rating us 8 out of 10. I'm pleased to hear that you enjoyed the clean room, quality service, and breakfast we provided. However, I’m sorry to learn that the no… Voir plus

Dear Gitane, Thank you so much for your kind feedback and for rating us 9 out of 10! We're delighted to hear you enjoyed our convenient location, cleanliness, and the value we offer. It’s great to know our proximity to public transport made your travels easier, especially to and from the airport. We truly appreciate your support and hope to welcome you back again soon! Warm regards, Rosy Cray Front Office Manager

Dear Gitane, Thank you so much for your kind feedback and for rating us 9 out of 10! We're delighted to hear you enjoyed our convenient location, cleanliness, and the value we offer. It’s great to know our proximity to public transpor… Voir plus

Hello Julien, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found everything you were looking for — a clean, quiet room in a convenient location, with friendly service from our reception team. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Edinburgh. Warm regards, Izabella Lipska izabella.lipska@fourpointsedinburgh.com Front Office Supervisor Four Points by Sheraton Edinburgh

Hello Julien, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found everything you were looking for — a clean, quiet room in a convenient location, with friendly service from ou… Voir plus

Hi Pavel, Thank you for the great rating and your kind words! We're thrilled to hear you enjoyed the breakfast – it’s one of our favorite parts of the day too. 😊 If there's anything we could do to turn that 8 into a 10 next time, we'd love to hear your thoughts! Hope to welcome you back soon! Best regards, Rosy Cray Front office manager

Hi Pavel, Thank you for the great rating and your kind words! We're thrilled to hear you enjoyed the breakfast – it’s one of our favorite parts of the day too. 😊 If there's anything we could do to turn that 8 into a 10 next time, we… Voir plus

Dear Guest, Thank you for your comments. I’m glad to hear you enjoyed our breakfast, though I’m truly sorry for the issues you experienced with the bedside lamp and sink faucet. It’s disappointing to learn that the lamp was not resolved promptly, and I apologise for the inconvenience this caused during your stay. Your feedback has been shared with our maintenance team to ensure these matters are addressed more efficiently in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a smoother experience. Kind Regards, Billie-Anne Assistant Front Office Manager

Dear Guest, Thank you for your comments. I’m glad to hear you enjoyed our breakfast, though I’m truly sorry for the issues you experienced with the bedside lamp and sink faucet. It’s disappointing to learn that the lamp was not resolved pro… Voir plus

Dear Peter, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our team helpful, though I’m truly sorry to learn about the issues you experienced with noise and the musty smells. Your comments are very valuable, and I will be sure to share them with the relevant teams so we can look into improvements. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future. Kind regards, Billie-Anne Assistant Front Office Manager

Dear Peter, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our team helpful, though I’m truly sorry to learn about the issues you experienced with noise and the musty smells. Your comments are ve… Voir plus

Dear Christophe, Thank you for sharing your experience with us. We’re delighted to hear you enjoyed our convenient location, comfortable bedding, and the friendliness of our team. We also appreciate your valuable feedback regarding the bathroom condition and noise disturbances. Please be assured we are reviewing ways to improve these aspects for a more enjoyable stay. We hope to welcome you back soon for an even better experience. Best regards, Raluca Front Desk Receptionist

Dear Christophe, Thank you for sharing your experience with us. We’re delighted to hear you enjoyed our convenient location, comfortable bedding, and the friendliness of our team. We also appreciate your valuable feedback regarding the ba… Voir plus

Dear Nathalie, Thank you for your feedback! We are pleased you enjoyed the breakfast and our team’s service. We also appreciate you bringing the issues in your room to our attention. We will address these with our team to improve the experience for future guests. We hope to have the pleasure of welcoming you back to Four Points by Sheraton Edinburgh in the future. Best regards, Raluca Front Desk Receptionist

Dear Nathalie, Thank you for your feedback! We are pleased you enjoyed the breakfast and our team’s service. We also appreciate you bringing the issues in your room to our attention. We will address these with our team to improve the expe… Voir plus

Dear Valerie, Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed our quiet yet central location, with easy access to public transport and nearby amenities. It’s especially lovely to know that you found our team friendly and your room comfortable – we’ll be sure to pass on your kind words. We hope to have the pleasure of welcoming you back to Four Points by Sheraton Edinburgh in the future. Warm regards, Billie-Anne Front Office Manager

Dear Valerie, Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed our quiet yet central location, with easy access to public transport and nearby amenities. It’s especially lovely to … Voir plus

Dear Isabelle, Thank you for your review! We are glad you found the location convenient with easy access to the city and tram. We appreciate your feedback about the room and storage space—it helps us improve. We hope to welcome you back for an even better stay next time! Best regards, Raluca Front Desk Receptionist

Dear Isabelle, Thank you for your review! We are glad you found the location convenient with easy access to the city and tram. We appreciate your feedback about the room and storage space—it helps us improve. We hope to welcome you back f… Voir plus

Dear Fabienne, Thank you for sharing your valuable feedback and for rating us 8/10. We are glad to hear that you enjoyed the spacious room, the comfortable bed, and the lovely view of our gardens. We’re also pleased that the hotel's location was convenient for your travels to the city center and the airport. However, I sincerely apologise for the issues you experienced during your stay. I am sorry to hear that the noise from machinery affected your comfort, particularly when trying to sleep with the window open. We will certainly investigate this matter to ensure it does not impact future guests. Regarding the lack of a toilet brush, additional hook or bar in the shower room, and the humidity issue near the window, we truly appreciate your suggestions. We will look into these and see how we can improve the facilities in our rooms for added convenience. Your feedback is incredibly valuable in helping us enhance our services, and we hope to have the pleasure of welcoming you back to Four Points by Sheraton Edinburgh in the future. Kind regards, Billie-Anne Front Office Manager

Dear Fabienne, Thank you for sharing your valuable feedback and for rating us 8/10. We are glad to hear that you enjoyed the spacious room, the comfortable bed, and the lovely view of our gardens. We’re also pleased that the hotel'… Voir plus

Dear Valerie, Thank you for sharing your feedback. We’re pleased to hear you found our location convenient, with easy access to public transport. I’m sorry to hear that you felt the breakfast didn’t meet your expectations. We aim to offer a classic selection that suits a variety of tastes, and we will certainly consider your comments as we look to improve our offerings. In regards to the language barrier, I do apologise if you felt there was a lack of effort in communication. We strive to ensure all our guests feel comfortable and welcome, and I will make sure to remind the team to be more patient and accommodating, especially when assisting guests whose first language is not English. Thank you again for your review. We do hope to have the opportunity to welcome you back in the future, and please feel free to reach out if there is anything we can do to enhance your next stay. Kind regards, Billie-Anne Front Office Manager

Dear Valerie, Thank you for sharing your feedback. We’re pleased to hear you found our location convenient, with easy access to public transport. I’m sorry to hear that you felt the breakfast didn’t meet your expectations. We aim to offer… Voir plus

Dear Gennaro, Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the stay did not offer the value you expected. We always aim to provide a comfortable and enjoyable experience that reflects the quality of our service and location. Your comments have been noted and will be shared with the wider team for review. We do hope to have the opportunity to welcome you back in the future. Kind regards, Billie-Anne Front Office Manager

Dear Gennaro, Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the stay did not offer the value you expected. We always aim to provide a comfortable and enjoyable experience that reflects the quality … Voir plus

Dear Jean-Baptiste, Thank you for sharing your feedback, and I’m sincerely sorry to hear about the disruption caused by the noise from the courtyard during your stay in room 112. We understand how important a peaceful environment is, and we truly regret that this affected your experience. I would appreciate the opportunity to discuss this further with you. Please feel free to contact me directly so we can address your concerns and ensure a more comfortable stay for you in the future. Thank you again for bringing this to our attention, and we hope to welcome you back under better circumstances. Kind regards, Billie-Anne Front Office Manager

Dear Jean-Baptiste, Thank you for sharing your feedback, and I’m sincerely sorry to hear about the disruption caused by the noise from the courtyard during your stay in room 112. We understand how important a peaceful environment is, and we… Voir plus