Reviews of BCC Loch Ness Hostel

Spacious

Heating wasn't working, cold night. Pillows are wafer thin.

We have stayed here before in room two and it was pretty good not brilliant but ok, this time round we stayed in room eight the experience was very different, the beds were extremely uncomfortable with one slim pillow a slatted base thin mattress and wooden headboard, we were booked in for three nights and had also booked a one hour sail on Lochness for the Saturday 27/09/2025 at 2pm cost £40.00, on our first night Thursday 25/09/2025 we got to the room it was clean enough a large room with a decent sized bathroom/shower, this first night was pretty sleepless what with the lumpy mattress creaking slatted base and to round things off, we were treated to dim lighting and thankfully had brought a Torch with us, the main ceiling lighting bedroom and bathroom inexplicably went out at 6pm they did one back on at 1130pm so I had the pleasure of getting up and turning them off, On our second day Friday we bought pillows but decided against buying divan beds and mattresses, so we had Fish and chips instead, we were out for a very long time as going back to those beds was very unappealing the pillows eased the pain a little though, we got back around 7.45pm went inside pushed the light switch darkness, out came the torch got to the dim lamplight and turned them on they worked happy days, now we know it’s not a Hotel but I think the expectation of having working ceiling lights during the hours of darkness is not asking to much, we looked at each other and decided we were not hanging around for another night, so Saturday morning I cancelled the Lochness sail informed the cleaner the room would not be used on Saturday night as we were leaving forthwith, I really dislike leaving/ giving bad reviews but this is necessary and the Lights were still not in working order when we left at 1045am Saturday 27/09/2025.

The Beds very uncomfortable, and the main lighting in the room cutting out

The staff responded to a request

The mattress was a disgrace and dangerous due to exposed spring ends. No bedside tables. No bath mat. No bath soap. Dirty walls. There was a note in the kitchen advising a requirement to wash and return crockery and cooking appliances to kitchen cupboards however there was no dishwashing liquid available nor a tea towel nor any clean dishcloths. The fridge had dairy products in it that for all we knew could have been weeks old.

The place was ok bearing it is budget accommodation I would certainly return we enjoyed our stay I noted that on TripAdvisor reviews people really made it sound bad, that's not justified & unfair. It was warm , clean & had a massive shower and well equipped kitchen.

I like to go into a local pub to chat with the people & maybe get some fish and chips. There was neither anywhere near the accomodation. But I would still recommend the place just take some burgers with you and cook them in the kitchen. 👍

Very pleasant location to stay.

It was clear to us that it was a hostel, but if you feel even dirtier after your stay than when you arrived, that’s unacceptable. The rooms were dirty, the bed was uncomfortable and looked like it belonged in a prison, and there was no hot water. The toilet bowl was filthy and disgusting. On top of that, the room was freezing! Considering the price we paid, we should at least have been able to sleep in a clean and comfortable environment. This service should definitely be cheaper or neater.

Enough space in the room

Nice

Being stuck in the bathroom as it was impossible to open it from the inside the bathroom

Huge room and bathroom, nice kitchen facilities, ample parking, very good value for money. Nice atmosphere. Quiet surroundings. Easy to find.

Beds weren't the best, but ok for one night. Difficult to lock room from the outside

Simple honest and value. No frills. Like none. But they are upfront about that. But it was warm, clean, easy to find, easy to get in the room, full kitchen facilities. My room had 3 beds which was not needed but a bonus.

Not much. Some shower gel would have been cool but for the price I guess I don't see how they would do more than they do. Oh a slightly better pillow would be cool 🤷‍♂️ For clarity the cost of this place is what most hotels would consider their cost price! Ie the cost of cleaning, sheets, consumables etc. so if your expecting miracles that's on you.

Spacious facilities Comfortable beds

Kitchen was not clean There was no hot water. We were informed of the fault after booking

It was ok.

Broken window handle. Stained wall at one place and not so fresh bathroom

In a quiet location in a beautiful area of Scotland.

Boiler quit so there was no hot water. Kitchen had some basics but was very small for the number of users. Room had no chair. No lounge or common area. Just one harsh ceiling light in the room. Most hostels I’ve stayed in were much better equipped.

I was informed that on that day the hostel will not have electricity and hot water. As these are essential facilities, I do not feel it is reasonable or comfortable to check in under such circumstances. When I was in Fort William, I called your hostel to confirm the situation. I was told that the entire Ness area had no electricity. For this reason, I asked whether I could cancel my booking and receive a refund so that I could arrange alternative accommodation in Fort William. However, I was told that I must still come to the hostel and that no refund would be given. I find this very unreasonable, as the basic services advertised cannot be provided.

It was quiet till other people arrived.

We had to remake the bed due to the mattress being on the base upside down. No towels. Broken tiles, light in room didn't work. Outdoor chairs broken. Table dirty. Driveway was in poor condition.

Nothing to be honest

The location is not the best as there is nothing to see around. The environment is horrible especially the room, we booked a four person room with a private bathroom, but we were so afraid to sleep on the bed because the bed sheet seems not changed and very dirty, and we had to sleep in our sleeping bag whole night, so if you are a clean person, I would not recommend this place.