Commentaires sur l'établissement Samonas Traditional Villas

To Charlot Ludovic Thank you for your review, however, we are obliged to respond, as your comments contain several inaccuracies that do not do justice to our efforts and our business. 1) Immediately after your reservation and until before your arrival, we sent you at least five or six polite messages – both on your mobile phone and via the Booking platform – to thank you for your reservation, to welcome you and to inform you about the self-check-in process, which is simple, clear and necessary for arrivals after 14:00. Unfortunately, you did not respond to any of these messages. 2) The only message we received from you was right after your arrival, where you informed us that the refrigerator was not working. As we explained to you, the refrigerator was plugged in, however, the switch had been forgotten to be turned on – a simple issue that was resolved immediately once you pointed it out. 3) Our pool is in excellent condition, fully functional, has colored LED lighting, has the ability to heat when required and operates with an environmentally friendly system. 4) The photos we have in our presentation are fully representative of our premises. If you disagree, we would appreciate it if you had provided your own photos from the same points for objective comparison. 5), You were informed in good time that late check out is possible upon availability and only prior arrangement. Your last minute answer – “we will do a late check-out” – without asking if this was possible, does not meet the hospitality rules we have for all our guests. Nevertheless, we allowed you to do so 6) Upon your departure, you did not come into any contact with the reception and left your residence without any information or communication. We respect all opinions, although we understand that some comments may be based more on personal preference and less on an objective assessment of the experience. It is always disappointing to see guests like you, who instead of allowing themselves to enjoy the hospitality experience, choose to focus exclusively on small details, ignoring the big picture, which ultimately only harms them. The quality of our services, as seen from the experience of the vast majority of our guests, has been, is and will remain high and consistent.

To Charlot Ludovic Thank you for your review, however, we are obliged to respond, as your comments contain several inaccuracies that do not do justice to our efforts and our business. 1) Immediately after your reservation and until before … Voir plus

Thank you for taking the time to review us. We take all comments very seriously and we always try to offer the best. However you are not right when you say that there is nothing around the village. If you were interested you should had asked us. Then you would know that there is an minoan settlement found in the area, there is one of the oldest and biggest olive tree in a short distance, a small but very interesting cave, a Byzantine church from the 10th century, another cave church and the ruins of Kyriakoselia fortress. There are also well-signed trails on beautiful trails, the valley, the springs and the river of Stylos with an old watermill and the beach is only 10km away.

Thank you for taking the time to review us. We take all comments very seriously and we always try to offer the best. However you are not right when you say that there is nothing around the village. If you were interested you should had aske… Voir plus