Opiniones del Crowne Plaza Hong Kong Causeway Bay by IHG 5 estrellas

Dear Zulma, Thank you for taking the time to share your feedback regarding your recent stay with us. We were genuinely concerned to read about your experience and acknowledged your comments. Concerning the accident in the bathroom, please accept our deepest regrets for the distress and injury this caused. The safety of our guests is our highest priority. All our bathrooms are equipped to meet stringent safety standards, which include anti-slip bath mats, floor mats, and waterproof seal strips. We also have a range of additional safety supplies readily available upon request to ensure our guest's comfort and security. While these measures are in place, we are very sorry that an unfortunate accident occurred during your stay. Our team provided immediate assistance as soon as they were alerted, and we are treating this as an isolated incident. Once again, we are truly sorry for the overall experience. We sincerely wish you a speedy and full recovery and hope to have the opportunity to welcome you back, providing you with the seamless and safe stay you expect and deserve. Thank you. Regards, Terence Ng Director of Front office Crowne Plaza Hong Kong Causeway Bay

Dear Zulma, Thank you for taking the time to share your feedback regarding your recent stay with us. We were genuinely concerned to read about your experience and acknowledged your comments. Concerning the accident in the bathroom, please… Mostrar más

Dear Monica, Thank you for taking the time to share your feedback regarding your recent stay with us. We were genuinely concerned to read about your experience and are truly sorry for the inconveniences you faced. Firstly, we sincerely apologize for the delay you experienced with your luggage. We understand this was frustrating, especially after your journey. Please know that this is not reflective of our usual standards, and we have reinforced our procedures with our Concierge Team to ensure more timely assistance for our guests in the future. Concerning the accident in the bathroom, please accept our deepest regrets for the distress and injury this caused. The safety of our guests is our highest priority. All our bathrooms are equipped to meet stringent safety standards, which include anti-slip bath mats, floor mats, and waterproof seal strips. We also have a range of additional safety supplies readily available upon request to ensure our guests' comfort and security. While these measures are in place, we are very sorry that an unfortunate accident occurred during your stay. Our team provided immediate assistance as soon as they were alerted, and we are treating this as an isolated incident. Once again, we are truly sorry for the overall experience. We sincerely wish you a speedy and full recovery and hope to have the opportunity to welcome you back, providing you with the seamless and safe stay you expect and deserve. Thank you. Regards, Terence Ng Director of Front office Crowne Plaza Hong Kong Causeway Bay

Dear Monica, Thank you for taking the time to share your feedback regarding your recent stay with us. We were genuinely concerned to read about your experience and are truly sorry for the inconveniences you faced. Firstly, we sincerely ap… Mostrar más