Reviews of Mabo hotel
庇利金街55號, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewNothing
When I arrived there was no staff... there was just a mobile number ... I called that number they told me the guest house is full n didn't check me in. They sent map of another guest house very far when I reached there I couldn't find that address n taxi driver just asked for his money n dropped me lost don't know where to go. I texted that staff on WhatsApp n asked for my money back they told me go check with booking. When I emailed booking they also told me it's not refundable booking n the property partner refused to refund. I tries to explain I didn't get the room but all I get is sorry. Being in that terrible situation I booked whatever available n it was double price as it was last minute booking. My experience was terrible with that Mabo guest house n with booking also which took their partner side instead of customer
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewThis Mabo hotel that you have on your site is not considered a hotel. It should not be even suggested as a hotel, it should be called a boarding house for locals because it is a boarding house for working Chinese citizens which I found out on our first & last night at this place. I had to get out of this place because me & my group arrived late at night & found out that it was a very dingy, 5 long stairs going up, no elevators & we had luggages to carry. We found out that the person at the counter who had a bed in the hallway can’t speak English at all instead was using Google translate to communicate but even then can hardly understand me. We truly had a hard time communicating. I tried to ask to speak with the owner but she said the owner is in Mainland China & is not available. As I’ve said the rooms & the place itself are very dingy, narrow & ricks/smells of cigarette smoke. All the beddings, blanket, pillows & even the towels smelled & ricks of cigarette smoke. As a non smoker I am very sensitive to this smell & I truly can’t stand the smell, it gave me a headache. I & my sister & her husband couldn’t sleep at all because of the smoke smell. I had to use a mask just to sleep a bit & even then I slept on top of the covers using my jackets & was fully clothed so I don’t have to lay on the covers itself. I had to spray my perfume in the room just to smell something better but even then the cigarette smoke was overpowering. I couldn’t even shower coz the towels are ricking of cigarette smoke & yet it said it was a non smoking room, IT WAS DEFINITELY NOT! I tried to ask for another room but the lady said no more rooms available. The next day using Google translate I told her me & my sister & husband are checking out & find another hotel & I asked to be refunded & she responded through translation to write at the platform which is you booking.com.