Reviews of Modena by Fraser Hong Kong

We had a pleasant stay at Moderna. The location is perfect—close to shops, restaurants, transport, and attractions, making it very convenient to get around Hong Kong. The staff were responsive and helpful, always ready to assist whenever we needed something, which added to the comfort of our stay. One area that could be improved is room cleaning. While the basics were done, we felt that cleanliness could be more thorough to match the otherwise great experience. Overall, Moderna is a great choice for travelers who value location and good service. With some improvements in housekeeping, it could be even better.

Cleanliness can be improved.

Modena by Fraser is a cozy hotel apartment conveniently located near TST MTR Exit L6, offering excellent connectivity and surrounded by plenty of shops and restaurants. It’s reasonably priced for a basic hotel apartment in the city center. The unit comes with basic kitchen equipment, making it suitable for solo travelers or couples. For families, it may not be the most practical choice as utensils are limited — you’ll find a single-burner induction cooker, one pan, one pot, a toaster, kettle, coffee machine, two cups, two glasses, two plates, a cutting board, and a few other basic utensils. Air conditioning and water pressure are both in good condition and well maintained. Housekeeping service was reliable for a property of this category. Room space is comfortable enough for two adults with a small baby, or three guests at most. Overall, a good choice if you’re looking for a centrally located, no-frills stay in Hong Kong

As a hotelier, I tend to inspect rooms more closely, and I noticed significant dust build-up under the bed, sofa, bed board and in several other overlooked areas. If you have dust allergies, be warned this could be an issue. The property is in need of a proper deep clean to meet the standards expected for the price. We were travelling with our baby and ended up re-cleaning some surfaces ourselves. The biggest concern was safety. On our last night, a false fire alarm went off around 3 - 4 am and continued for 30–45 minutes. The reception team was unable to reset the panel, which suggests a lack of basic training an essential skill for a hotel apartment where in-room cooking makes false alarms more likely. Even more worrying, the main fire exit was blocked by storage boxes and the first-floor fire exit door led to nowhere. We had to break open another door and use the lift to get to the ground floor during a fire alarm . Imagine if this had been a real fire there would have been no escape and your stuck in a lift . This is a major safety hazard and severely impacted our confidence in the property.

Location and freebie

Space is cramped

Very helpful night time reception. Bustling local area with convenience stores nearby together with a 5 minute walk to a subway station. Lots of local food places. Large enough room to spread out with a good bathroom.

Limited English speaking channels on the TV - not that there is much need to watch TV as there is so much to do in Hong Kong.

room in bad condition, not funtional , bed is too hard bring a back pain , the toilet is dirty and small

Unfortunately, the rooms were disappointing, we were in Rooms 701 & 702. 701 with the child cot had peeling ceiling paint which could fall anytime! The toilet floor is mouldy and not very well cleaned. Rm 702 did not have any body lotion and there were food crumbs on the floor near the bed. It’s obviously not been well cleaned before guests arrival. Both rooms had a strange “gas” smell and we had to open the windows throughout our stay in order to get some fresh ventilation. I had just stayed in Modena Fraser Shanghai and it was a comfortable experience, even though it was a loft apartment. Assuming the property was the same, HK experience was really disappointing.

Rooms cleanliness, ventilation, toilet amenities..

Location, value for money

Noise and renovation works

The internet was very fast, great location with near MRT station.

We received a room upgrade, however it was covered by mold. When I asked the receptionist if we can get another room without mold, the answer was “it is a Hong Kong weather problem, every room has mold “. They try to clean it from the surface but the mold is even under the wallpaper, you can smell it.

The location and comfortable space of the hotel room we booked was just wonderful.

The front desk staff was not very helpful when we were inquiring if it was possible to ask for assistance in hiring a taxi a bit before 6am (around 5:50am), instead told us to just go out and find a taxi along the road. If they could not help, they could have said it simply as they unfortunately could not. I eventually decided to book an uber on my own, but I did not find the front desk staff helpful.

Nice hotel, good location!!!!

Very near to hot place with good sightsee, shopping area and famous place. Very simple, a little small but comfortable room to keep the earth clean.

Nothing.

location.

add a night light and grab bars in the bathroom. Bed was too firm. Toilet was too small and cramped.