Reviews of Two MacDonnell Road 4 stars
2 MacDonnell Road, Hong Kong, Hong Kong
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Reviewed: 31 October 2025 · Stayed in October 2025
Verified reviewReviewed: 31 October 2025 · Stayed in October 2025
Verified reviewLovely large suite & great views of the city. Hotel very central with all the sites easy accessible / loads of restaurants £ shops nearby.
Nothing
Reviewed: 30 October 2025 · Stayed in October 2025
Verified reviewService and location
Reviewed: 25 October 2025 · Stayed in October 2025
Verified reviewEverything , love this place it’s my new HK home
Nothing except it’s a little dated but price reflects that
Dear Ms Rose, thank you for sharing your wonderful feedback. It was a pleasure to read that you enjoyed our friendly and helpful staff, along with our amenities and super convenient location. We look forward to the opportunity to host you again in Two MacDonnell Road soon. Best Regards, Gina Ho General Manager
Dear Ms Rose, thank you for sharing your wonderful feedback. It was a pleasure to read that you enjoyed our friendly and helpful staff, along with our amenities and super convenient location. We look forward to the opportunity to host you a… Show more
Reviewed: 22 October 2025 · Stayed in October 2025
Verified reviewReviewed: 22 October 2025 · Stayed in October 2025
Verified reviewConvenient location in Central Hong Kong.
Breakfast options.
Dear Christopher, Thank you for your 90 rating and kind words on our convenient Central Hong Kong location—it's a highlight we're proud of! We appreciate your feedback and hope to make your next stay a perfect 100. Best Regards Gina Ho General Manager
Dear Christopher, Thank you for your 90 rating and kind words on our convenient Central Hong Kong location—it's a highlight we're proud of! We appreciate your feedback and hope to make your next stay a perfect 100. Best Regards Gina Ho Gen… Show more
Reviewed: 20 October 2025 · Stayed in September 2025
Verified reviewReviewed: 20 October 2025 · Stayed in October 2025
Verified reviewExcellent stay staff very nice speaking good English helpful overall very good Only if u can provide toothbrush and paste also
Actually nothing
Dear Keep Guessing, thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent stay and that you found our team to be nice, helpful, and communicative. Your suggestion regarding the provision of toothbrushes and toothpaste is well noted and very helpful. We are currently reviewing our amenity offerings to enhance guest convenience, and your comment is a valuable part of that process. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Two MacDonnell Road for another wonderful experience. Best Regards, Gina Ho, General Manager
Dear Keep Guessing, thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent stay and that you found our team to be nice, helpful, and communicative. Your suggestion regarding the provision of… Show more
Reviewed: 19 October 2025 · Stayed in October 2025
Verified reviewEverything but the slightly awkward location
Dear Chung, thank you for your nice review. We are delighted that you enjoyed so many aspects of your stay. We appreciate your candid note regarding our location and will take this feedback on board. It would be our pleasure to welcome you back to Two MacDonnell Road for another wonderful experience. Best Regards, Gina Ho, General Manager
Dear Chung, thank you for your nice review. We are delighted that you enjoyed so many aspects of your stay. We appreciate your candid note regarding our location and will take this feedback on board. It would be our pleasure to welcome you … Show more
Reviewed: 18 October 2025 · Stayed in October 2025
Verified reviewReviewed: 18 October 2025 · Stayed in October 2025
Verified reviewReviewed: 16 October 2025 · Stayed in October 2025
Verified reviewReviewed: 15 October 2025 · Stayed in October 2025
Verified reviewIt was definitely neat and clean! The views were very nice from the location as well. I also loved the dining area too.
On an incline from central but I loved that there were shuttles. Maybe some on the weekend would be nice too.
Dear Jennifer, thank you for your kind words! We're so glad you enjoyed the clean rooms, the views, and our cafe bar on 8. We also appreciate your feedback about the shuttle. We will look into the possibility of adding weekend service. We hope to welcome you back to Rwo MacDonnell Road soon! Best Regards, Gina Ho, General Manager
Dear Jennifer, thank you for your kind words! We're so glad you enjoyed the clean rooms, the views, and our cafe bar on 8. We also appreciate your feedback about the shuttle. We will look into the possibility of adding weekend service. … Show more
Reviewed: 14 October 2025 · Stayed in October 2025
Verified reviewGreat place overall, clean and nice
We were offered two vouchers for free welcome drinks, didn't feel very welcome at all when we wanted to use those vouchers, ended up having to go to the bar to get the drinks as we were ignored for a long time after having sat down telling the staff we were there for the welcome drinks..
Dear Joel, thank you for your feedback and for your kind words about our property being a great, clean, and nice place. Please accept my sincerest apologies for the experience you had when trying to use your welcome drink vouchers. This is not the welcoming service we aim to provide, and I am very sorry that you were ignored and felt let down. This is not acceptable. We had shared your comments with our Food & Beverage team to ensure we improve our service delivery. We truly hope to have another opportunity to provide you with the seamless and hospitable experience you should always expect from us. Best Regards, Gina Ho, General Manager
Dear Joel, thank you for your feedback and for your kind words about our property being a great, clean, and nice place. Please accept my sincerest apologies for the experience you had when trying to use your welcome drink vouchers. This is … Show more
Reviewed: 13 October 2025 · Stayed in October 2025
Verified reviewGreat location. Spacious apartment with kitchen facilities. Daily cleaning. Very friendly and helpful staff. Easy access to a restaurant on the 8th floor.
Nothing
Dear Kay, thank you so much for your great review. We are glad to hear that you enjoyed our great location, your spacious apartment with kitchen facilities, and the easy access to our cafe bar on 8. It is especially rewarding to know that our staff made you feel well taken care of with their friendly and helpful service. I will be sure to share your kind words with the entire team. We look forward to welcoming you back to Two MacDonnell Road on your next trip to Hong Kong! Best Regards, Gina Ho, General Manager
Dear Kay, thank you so much for your great review. We are glad to hear that you enjoyed our great location, your spacious apartment with kitchen facilities, and the easy access to our cafe bar on 8. It is especially rewarding to know that o… Show more
Reviewed: 13 October 2025 · Stayed in October 2025
Verified reviewReviewed: 12 October 2025 · Stayed in October 2025
Verified reviewThe cleanliness and location
There was one lady at the front desk who is not friendly
Dear Jhoann, thank you for taking your time to share your feedback. We are pleased to know you appreciated our cleanliness and prime location. At the same time, please accept our sincerest apologies for the experience you had with one of our female staff. Providing friendly and welcoming service is our top priority, and we are disappointed to have fallen short in this instance. Your feedback has been addressed with our team for immediate improvement. We hope to have the opportunity to provide you with a more consistently positive experience in the future. Best regards, Gina Ho, General Manager
Dear Jhoann, thank you for taking your time to share your feedback. We are pleased to know you appreciated our cleanliness and prime location. At the same time, please accept our sincerest apologies for the experience you had with one of o… Show more
Reviewed: 6 October 2025 · Stayed in October 2025
Verified reviewGreat location close to the park, supermarket in the next building, good restaurant, very friendly staff. Gym and laundry. Free bus to Central and back. Welcome drink and water in the fridge.
Mould in the wardrobe, smell in the room...it seems to be dangerous(( causes cough...The price is high, we stayed in another apartments for 2 more weeks much more cheaper
Dear Tatiana, Thank you for taking the time to provide detailed feedback about your stay. We truly appreciate your positive comments regarding our location, staff friendliness, and the amenities like our gym, laundry, and complimentary shuttle bus service. However, I was deeply concerned and sincerely sorry to read about the issues you encountered in your room. Please accept my profound apologies for the presence of mould in the wardrobe and the unpleasant smell, which is absolutely unacceptable. Please know that we have already blocked the room for maintenance and launched an investigation to resolve these issues at their source. Regarding your comment on the price, we strive to offer fair value through our services and amenities. We are genuinely disappointed that we did not meet this expectation during your stay. We hope to have the opportunity to restore your confidence in our hotel on a future visit. Warm regards, Gina Ho, General Manager , Two MacDonnell Road
Dear Tatiana, Thank you for taking the time to provide detailed feedback about your stay. We truly appreciate your positive comments regarding our location, staff friendliness, and the amenities like our gym, laundry, and complimentary shut… Show more
Reviewed: 6 October 2025 · Stayed in October 2025
Verified reviewReviewed: 5 October 2025 · Stayed in October 2025
Verified reviewReviewed: 5 October 2025 · Stayed in October 2025
Verified reviewLocation is ideal and walking distance to most things. Staff are polite and friendly.
The bed and pillows are super hard which made it uncomfortable to sleep on. As someone who has neck trouble- they were far from ideal. I think the room AC was not working properly as well.
Dear Laiba, On behalf of our entire team, I want to thank you for your detailed feedback regarding your recent visit. It is wonderful to know that our staff made a positive impression and that you enjoyed our convenient location. At the same time, I want to extend my sincerest apologies for the significant discomfort you experienced due to the firmness of the bed and pillows, as well as the issue with the air conditioning. Please be assured that I have personally shared your comments with our Housekeeping and Maintenance departments. We are reviewing our bedding options and have already scheduled a maintenance check for the AC unit in your checked out room. We hope to have the opportunity to restore your confidence in our hotel on a future visit. Warm regards, Gina Ho, General Manager , Two MacDonnell Road
Dear Laiba, On behalf of our entire team, I want to thank you for your detailed feedback regarding your recent visit. It is wonderful to know that our staff made a positive impression and that you enjoyed our convenient location. At the s… Show more
Reviewed: 5 October 2025 · Stayed in September 2025
Verified reviewReviewed: 4 October 2025 · Stayed in October 2025
Verified reviewReviewed: 24 September 2025 · Stayed in September 2025
Verified reviewReviewed: 22 September 2025 · Stayed in September 2025
Verified review