Commentaires sur l'établissement 7Rooms - Lecce Selection

Good evening dear guest, thank you for your feedback and for taking the time to share your experience. We are glad that you stayed at our property, located just a few steps from the historic center and very close to the train station. We are sorry that some aspects did not fully meet your expectations. However, we would like to clarify that our self check-in system allows guests to access the property independently at any time, without time restrictions. Upon request, it is also possible to arrange a check-in in person with our local concierge. Each room is equipped with bins for waste separation. Please note that, as a guesthouse, we do not provide a microwave or oven, but we do offer a coffee machine for our guests’ comfort. We hope to have the pleasure of welcoming you again in the future and offering you an even more enjoyable stay. Kind regards, Lecce Selection Team

Good evening dear guest, thank you for your feedback and for taking the time to share your experience. We are glad that you stayed at our property, located just a few steps from the historic center and very close to the train station. We … Voir plus

Good morning, We are truly pleased that overall your experience was a positive one, and we sincerely thank you for your feedback regarding the bathroom amenities, we will take it to heart in order to improve the experience for future guests. Thank you, and we hope to welcome you again as our guest. Best regards Lecce Selection Team

Good morning, We are truly pleased that overall your experience was a positive one, and we sincerely thank you for your feedback regarding the bathroom amenities, we will take it to heart in order to improve the experience for future guests… Voir plus

Merci pour votre retour. Je suis ravi que vous ayez trouvé l'appartement agréable et bien équipé. Je suis désolé pour les désagréments liés à l'emplacement et au bruit. Nous espérons avoir l'occasion de vous accueillir de nouveau et vous offrir une meilleure expérience. Lecce Selection

Merci pour votre retour. Je suis ravi que vous ayez trouvé l'appartement agréable et bien équipé. Je suis désolé pour les désagréments liés à l'emplacement et au bruit. Nous espérons avoir l'occasion de vous accueillir de nouveau et vous of… Voir plus

Dear Guest, Thank you for your feedback and for taking the time to share your experience with us. We are pleased to hear that you appreciated the strategic location of our property, situated in the city center, in an area full of restaurants, bars, and local venues. We’re also glad that you enjoyed the spaciousness of the rooms and the new equipment, all designed to improve the experience of our guests. Furthermore, we’re happy that you recognized the responsiveness and helpfulness of our staff. We’re sorry to hear that you were disturbed by the noise from the street. However, we would like to point out that, being located in a central area, some noise from outside can occasionally occur, especially in the evening hours. To help minimize this inconvenience, we provide earplugs for our guests. We hope to welcome you again in the future and offer you an even more pleasant stay. Team Lecce Selection

Dear Guest, Thank you for your feedback and for taking the time to share your experience with us. We are pleased to hear that you appreciated the strategic location of our property, situated in the city center, in an area full of restau… Voir plus

Bonjour Dear Daniel Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux que vous ayez apprécié la proximité du centre historique ainsi que la possibilité de trouver facilement une place de stationnement, des aspects que beaucoup de nos hôtes considèrent comme très pratiques. Nous sommes désolés que vous ayez rencontré des difficultés lors du check-in. Notre système d’accès autonome, basé sur des technologies désormais largement utilisées et appréciées par de nombreux voyageurs pour leur praticité, est conçu pour offrir une flexibilité et une autonomie maximales. Nous comprenons toutefois que ce type de solution puisse sembler moins immédiat pour ceux qui n’y sont pas habitués. Dans ces cas, nous conseillons d’opter pour des établissements avec réception ouverte 24h/24, comme les hôtels, qui garantissent une assistance continue et directe, plutôt que de choisir une maison de vacances. Concernant l’isolation phonique, nous tenons à préciser que de nombreux hôtes nous signalent la tranquillité des lieux. Il s’agit donc d’une perception subjective qui peut varier selon la sensibilité de chacun. Les bouchons d’oreilles, présents dans toutes nos structures, sont simplement une attention délicate à l’égard de nos clients, et ne sont pas liés à un niveau de bruit spécifique. En ce qui concerne les lampes de chevet, elles ne fonctionnent pas avec des piles, mais sont équipées d’une connexion USB. Il suffisait simplement de les brancher aux prises disponibles dans la chambre. Enfin, nous précisons que les instructions pour le petit-déjeuner ont été envoyées par WhatsApp la veille du premier petit-déjeuner prévu. Le message a été transmis via le même fil de discussion utilisé pour le check-in, et était donc parfaitement visible et accessible. Nous espérons malgré tout que votre séjour à Lecce a été agréable et nous vous remercions pour vos remarques, qui nous aident à améliorer constamment la qualité de notre accueil. Cordialement, Lecce Selection Team

Bonjour Dear Daniel Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux que vous ayez apprécié la proximité du centre historique ainsi que la possibilité de trouver facilement une place de stationnement, des aspects q… Voir plus

Dear Yves, our property is equipped with a convenient self-check-in system with clear and detailed instructions, which are appreciated by most guests for their simplicity. It is evident that, in your case, these instructions were not followed, as you removed and kept the access key to the property, leaving the guests of two other rooms locked outside. Nevertheless, our staff is always available at any time, both by phone and via WhatsApp: during your stay, you did interact with us without any issues. Regarding the noise, we would like to emphasize that any disturbances coming from outside are not attributable to the property. As for breakfast, we would like to remind you that the rate you booked was excluding breakfast. We wish you more pleasant stays in the future and kindly invite you, should you desire a 24-hour concierge service, to consider hotels with continuous reception. Kind regards, Lecce Selection Team

Dear Yves, our property is equipped with a convenient self-check-in system with clear and detailed instructions, which are appreciated by most guests for their simplicity. It is evident that, in your case, these instructions were not follow… Voir plus

Thank you for your kind words. We’re glad you found the apartment spacious, well-furnished, and clean. The convenient, central location is one of our strong points, and we’re happy to know you appreciated it. It will be a pleasure to welcome you again in the future!

Thank you for your kind words. We’re glad you found the apartment spacious, well-furnished, and clean. The convenient, central location is one of our strong points, and we’re happy to know you appreciated it. It will be a pleasure to welco… Voir plus

Dear Guest, we are truly sorry to read your words. However, we would like to clarify a few points, with the utmost respect. You were never in contact with a “robot”: every message you received came from our WhatsApp number, personally managed by us, specifically to ensure human support and availability at all times. You could have simply written or called us for any need. Our staff is present at the property every day, from early morning until at least 5 PM. If you didn’t notice us, we were probably too discreet in order not to disturb your stay — though we’re glad to know we ensured you a peaceful environment. Lastly, we must point out that a significant damage occurred during your stay: the glass shower enclosure was completely shattered. Requesting a contribution for the repair is not a penalty, but a responsible act towards future guests. Leaving a negative review to cover up a personally caused damage feels rather unfair. We are always open to dialogue and direct communication, as we strongly believe in transparency and human connection. We still wish you all the best in your future travels. Kind regards.

Dear Guest, we are truly sorry to read your words. However, we would like to clarify a few points, with the utmost respect. You were never in contact with a “robot”: every message you received came from our WhatsApp number, personally mana… Voir plus