Отзывы о Ai Cherubini

Dear Guest, we sincerely regret that your stay at Ai Cherubini did not match your expectations. However, for the purpose of fairness and transparency towards all other guests, we would like to clarify a few fundamental aspects: Ai Cherubini is not a hotel, but a historic Venetian guest house dating back to the 17th century, as clearly indicated both on our official website and on the portal through which your booking was made. We are therefore sorry that you missed this point, but unfortunately we are not responsible for any incorrect filters set on the portal itself. We understand the inconvenience caused by the train strike that resulted in your late arrival, but it is important to remember that our check-in and check-out times are clearly communicated and available both on the booking platform and on our website. Even though we are not a hotel, we normally provide a reception service for our guests from 09.00 to 16.00 after this time we do offer a self check-in system, which is also active in the case of evening or out-of-hours arrivals, and a telephone assistance service is always and in any case guaranteed, also in foreign languages, available 24 hours a day and even during the night. With regard to the presence of a lift, we would like to point out that, as in most historical Venetian palazzi, the 17th century building where we are located is not equipped with one, and this is clearly indicated both in the booking channels and on our official website. This has fortunately never been a problem for the guests who have chosen us so far. We regret, however, that this detail may have caused you some inconvenience. We will take note of your comments and try, if possible, to be even clearer in the future. Outside reception and check in times, in the event of specific customer requirements we can offer a porterage service from the train station and Piazzale Roma car parks to our facility. This service is provided by external companies, and the cost, depending on the service requested, is communicated in advance to the guest should they wish to use it. For these reasons, the room assigned to you was on the ground floor (not in a basement, which is impossible in Venice), precisely to try to meet your needs. The furnishings of the structure, completely renovated in 2018, are deliberately inspired by a classic style, in harmony with the history and soul of the palace. We are sorry that you did not perceive the quality of the welcome, which has always been one of our strong points. If you had the impression of having been treated with little courtesy, we sincerely apologise: it is absolutely not in our style or philosophy. Finally, we would like to point out that the payment of the tourist tax is an obligation imposed by the Municipality of Venice on all accommodation facilities, even if you have stayed in a hotel. The amount is always calculated based on the number of guests and nights, and is normally indicated on the receipt, which in your case we have been informed you have collected even if only partially paid. We have verified that your copy has been correctly handed over to you, we are however available to send you a further copy if necessary to the address you will kindly indicate. We hope to give you the opportunity in the future to experience something more in line with your expectations. Cordially, The Management - Ai Cherubini

Dear Guest, we sincerely regret that your stay at Ai Cherubini did not match your expectations. However, for the purpose of fairness and transparency towards all other guests, we would like to clarify a few fundamental aspects: Ai Cherubini… Развернуть