Reviews of B&B Kingsman
via della scala n.48, Santa Maria Novella, 50123 Florence, Italy

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Reviewed: 27 October 2025 · Stayed in October 2025
Verified reviewGreat location and friendly helpful staff
Nothing
Thank you!
Reviewed: 20 October 2025 · Stayed in October 2025
Verified reviewLocation is very perfect near train station and tourist spots. The room is clean. Especially, staff is very nice and helpful.
We are very glad that you enjoyed your stay. Thank you
Reviewed: 9 October 2025 · Stayed in October 2025
Verified reviewReviewed: 29 September 2025 · Stayed in September 2025
Verified reviewGreat location and quiet
Thank you so much
Reviewed: 27 September 2025 · Stayed in September 2025
Verified reviewExcellent hosts, excellent breakfast,lovely rooms , nothing was too much trouble & excellent recommendations for restaurants.
Nothing
Thank you so much Susan, we truly appreciate. We are very glad that you had a positive experience,it means a lot to us
Reviewed: 24 September 2025 · Stayed in September 2025
Verified reviewThey were very helpful with any questions. The space was great! Room was clean. A great place to crash every night after long days of walking.
Thank you so much
Reviewed: 23 September 2025 · Stayed in September 2025
Verified reviewReviewed: 22 September 2025 · Stayed in September 2025
Verified reviewThe staff, cleanliness and location were great. There is a lift that was able to take our luggage up to reception. Breakfast is brought to you by trolley with a selections of food to choose to eat, mainly cold food. One day we had a toasted sandwich brought with the other foods.
If you are travelling and planning to wash clothes, this hotel doesn't allow it. We chose the loft room which had a very narrow and steep stair case to bring our big bags up. Just the toilet was downstairs no room to leave luggage downstair. Should have chosen one of their other units.
Thank you for your review, which will help future guests carefully choose the room they wish to stay in. I hope you still had a pleasant stay with us. We would like to remind our readers that rooms are selected by guests at the time of booking, and each one has different features and prices depending on the chosen type. The Loft, as described, is arranged on two levels and is slightly smaller than the others, while still offering a generous size above the average for rooms in Florence. The spacious bathroom with a window is a plus, and the internal stairs lead to the upper floor where the double bed is located. We don’t have a washing machine available for guests, but right next to our B&B there is a convenient self-service laundry. Guests are welcome to take their clothes there themselves, or, if they prefer, we’ll be happy to take care of it for them.
Thank you for your review, which will help future guests carefully choose the room they wish to stay in. I hope you still had a pleasant stay with us. We would like to remind our readers that rooms are selected by guests at the time of book… Show more
Reviewed: 21 September 2025 · Stayed in September 2025
Verified reviewGreat location, Easy in, flexible friendly team, spacious room, generous breakfast
Thank you so much!
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewVery clean, good facilities, helpful host
The entrance
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewB&B Kingsman is situated on the 2nd floor of a building which is located a couple of blocks from the train station and close to most of the attractions. The building is secure and you’ll get a card that opens all the doors. Breakfast is decent and slightly varies from day to day (see the pictures). Bed and pillows were comfy. Paulo, the host, was very helpful, gave us many suggestions from restaurants to attractions to visit.
Thank you so much for your rewiev, thank you for staying with us.
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewLocation was great
The loft was not what we expected
We are sorry to hear that the Loft room you selected did not meet your expectations, as both the description and photos are clearly provided at the time of booking. We kindly encourage you to carefully review the room details when making a reservation, so that you can enjoy the best possible experience and make the most of your stay with us.
We are sorry to hear that the Loft room you selected did not meet your expectations, as both the description and photos are clearly provided at the time of booking. We kindly encourage you to carefully review the room details when making a … Show more
Reviewed: 15 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in August 2025
Verified reviewI liked the visual of the room. It was very clean. The host was pleasant and helpful. Gave us good suggestions and recommendations about the city.
I didn't like the elevator.
Thank you so much Irina!
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewLocation, owners let us check in very early, and catered for our very early departure. Amazing experience thank you
Nothing
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewEverything was brilliant and the staff were sooo lovely ! They took a lot of time to give us recommendations and the breakfast was fab!
Thank you so much Amy
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location, spotless room and bathroom. Super friendly staff and breakfast was really nice.
Nothing
Thank you so much, we appreciate a lot
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewSpacious, clean and comfortable
N/A
Thank you so much Nicole. I’m really glad you had a positive experience, that means a lot for us.
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewI had expected more compared to the quite high price, but in all, an okay and comfortable experience. Aircon worked poorly and the breakfast was a disappointment.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe owner was so nice:) The room was clean and comfortable!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe place is clean and the attention to detail shows the love of the place and the passion of the owners. We loved staying here, and would stay again. Thank you Paolo for welcoming us and for the lovely breakfast and advice. You are fantastic!
Not the owners fault, but a lot of stairs to the B&B, so if you have health issues, this will be challenging.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified review