Reviews of B&B The Lux
29 Via Cittadella, Santa Maria Novella, 50144 Florence, Italy

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Reviewed: 23 October 2025 · Stayed in October 2025
Verified reviewReviewed: 21 October 2025 · Stayed in September 2025
Verified reviewlocation good
Reviewed: 19 October 2025 · Stayed in September 2025
Verified reviewReally nice and good location
Our room opened up the the courtyard and so it always smelled like cigarettes & we don’t smoke so that was the only off putting part
Reviewed: 19 October 2025 · Stayed in October 2025
Verified reviewReviewed: 13 October 2025 · Stayed in October 2025
Verified reviewStaff was very nice and the room was very clean
Location was a little far from center city, but not bad
Reviewed: 10 October 2025 · Stayed in October 2025
Verified reviewThe room was clean and spacious. Great location near the train station , restaurants and major sites. Great family feel. I will be staying there again next time we visit Florence. Great value!
Reviewed: 8 October 2025 · Stayed in October 2025
Verified reviewOur two-night stay in Florence was absolutely wonderful! The hotel boasts an excellent location—just a stone's throw from the train station. The room was spacious and well-equipped, fully meeting all our needs for a comfortable stay. Lorenzo, whose warmth and friendliness added extra comfort to our entire stay. If we ever visit Florence again, this will definitely be our first choice for accommodation. Highly recommended!
Reviewed: 6 October 2025 · Stayed in October 2025
Verified reviewRoom was very clean. Location is really close to main station and you can walk to main attraction areas easily.
Reviewed: 6 October 2025 · Stayed in October 2025
Verified reviewThe apartment is very clean, good location and great communication.
Reviewed: 4 October 2025 · Stayed in September 2025
Verified reviewLorenzo and family were so welcoming for our stay at their lovely b&b! Always willing to help with anything and any recommendations! The room was clean and spacious with the ac working a treat! Great location and easy access to the city centre! Would love to come back here at some point! Thank you for your custom Lorenzo!
Reviewed: 4 October 2025 · Stayed in October 2025
Verified reviewGreat location, clean, friendly host!
Everything was perfect!
Reviewed: 27 September 2025 · Stayed in September 2025
Verified reviewIt was very clean and comfortable. Bathroom was modern. Lorenzo, the host and his Mumma were lovely and very helpful. Felt at home at this place. 15 minute walk to the main areas of attraction . Would definitely recommend .
No complaints about the property- but be aware that Parking can be a bit stressful. Lorenzo gave us advice and assistance to manage it.
Reviewed: 26 September 2025 · Stayed in September 2025
Verified reviewComfortable
Nothing
Reviewed: 25 September 2025 · Stayed in September 2025
Verified reviewReviewed: 24 September 2025 · Stayed in September 2025
Verified reviewLorenzo and his mother were delightful. They took care of our questions and helped us navigate the area. The place was so clean and new.
Not anything
Reviewed: 21 September 2025 · Stayed in August 2025
Verified reviewReviewed: 18 September 2025 · Stayed in September 2025
Verified reviewReviewed: 17 September 2025 · Stayed in September 2025
Verified reviewAmazing place, good location
Reviewed: 17 September 2025 · Stayed in September 2025
Verified reviewLorenzo and his mom were very helpful with accommodations, extra pillows, restaurant recommendations, etc. there is parking nearby and plenty of electric scooters available the get around the city. Really a great spot.
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewReviewed: 11 September 2025 · Stayed in September 2025
Verified reviewReviewed: 10 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewLa excelente atencion de Lorenzo y su familia 🤗
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLorenzo and his family were so lovely and welcoming! The room was very clean and had a lovely breakfast out on the terrace!
Only thing I’d say was there was I could have done with more than 1 pillow