Reviews of Camere con bagno privato in APT condiviso Palazzo Pitti
Via Maggio, 32, Santo Spirito, 50125 Florence, Italy
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Reviewed: 30 October 2025 · Stayed in August 2025
Verified reviewnice italian furniture, great location, nice people and love the flexibility of arrival and getting in the apartment. loved the looks of the rooms, and the room was very big which was great. loved the price
nothing
Reviewed: 26 October 2025 · Stayed in October 2025
Verified reviewReviewed: 17 October 2025 · Stayed in October 2025
Verified reviewReviewed: 10 October 2025 · Stayed in October 2025
Verified reviewThe staff was súper nice.
Reviewed: 27 September 2025 · Stayed in September 2025
Verified reviewHow close it was to main points of interest
Where do I start. Took over an hour and half to access this property. Unclear, misleading instructions. Elevator not working, was given the wrong keys. No one came out to help me despite being told they would on the phone. I had to be let in by a neighbour who was lovely, thank goodness. I am a solo female traveler and did not expect this level of difficulty trying to access this property. I was just so grateful that it was still light outside and I wasn’t left there in the dark. By the time I managed to get to my room and settle (several unlabelled keys and multiple locked doors later) , i had missed my meeting and found it difficult to relax. It felt like a complete waste of money, and I’m not normally one to complain but I really feel as though people should be aware. I feel as though I should be given my money back for the bad experience I had. It’s a real shame because when I actually got to be room, the room itself is lovely and charming and the bed is very comfortable.
Hello, Kate We don't really know what to say, I feel like we have assisted you as much as we could - with phone calls, texts, actually calling the person to help you with the door, which you also mention in this review. We understand your difficulty with the keys, we do have a lot of locks and doors as this is an old florentine building, and part of its overall charm is that it is old faschioned. Still, be assured that we have taken your concerns to account. Thank you.
Hello, Kate We don't really know what to say, I feel like we have assisted you as much as we could - with phone calls, texts, actually calling the person to help you with the door, which you also mention in this review. We understand your … Show more
Reviewed: 10 September 2025 · Stayed in September 2025
Verified review1. When we arrived the host wasn’t there even though they said they would be. 2. The instructions for check in weren’t sent beforehand 3. The instructions once sent were wrong. The lockbox was 30 meters away around a corner and I needed to contact the host to find it. 4. The elevator didn’t work. 5. Even though it was possible to get in via the stairs and we asked whether we could go up via stairs, when the elevator didn’t work they asked us to wait 15 minutes for a worker to show up when we could have taken the stairs. 6. When we left, the lockbox was no longer present without any warning, so we had to leave our taxi waiting to return the keys to the apartment. 7. The image is slightly misleading - the double bed is really 2 twin beds pushed together. Not the biggest deal but just another small thing
Hi, James. We are a little confused, as we did send you the instructions in the morning of your arrival - clearly communicating that the instructions would be inside the link we sent you, then we sent them again. How were they wrong? We sent someone because we were under the impression that you would have preferred a person to be there, after you mentioning it only after you had arrived, to show you how everything works. I'm sorry about the unfortunate situation with the taxi, but the instructions clearly stated to leave the keys in the apartment. Thank you for your review.
Hi, James. We are a little confused, as we did send you the instructions in the morning of your arrival - clearly communicating that the instructions would be inside the link we sent you, then we sent them again. How were they wrong? We se… Show more
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewThis property is fantastic, in the heart of Santo Spirito, incredibly affordable with a huge shared living space as there is another room people can rent. Full of beautiful old furniture, art and charm! We absolutely loved the space! The location is incredible, easy walking distance to everything, I can’t recommend staying here enough.
The shower wasn’t the best but that’s Italy, hardly worth mentioning! Still loved our stay
Reviewed: 3 September 2025 · Stayed in September 2025
Verified review