19 Via dei Servi, San Marco - Santissima Annunziata, 50122 Florence, Italy
#396 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 196 B&B reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
9.7
Facilities
7.9
Staff
7.7
Value for money
7.9
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 October 2025
Margaret
IrelandGreat breakfast, good location, quiet even though it’s very central. Comfortable bed, would highly recommend!
Stayed in September 2025
Reviewed: 9 October 2025
Naomi
United KingdomNo negatives, it does what it says on the tin. Budget friendly accommodation in an expensive city.
Great spot, very central to all the main tourist attractions. Breakfast is served in a nearby cafe with lovely staff. Tourist tax needs to e paid in change when leaving your room, keep some cash aside!
Stayed in October 2025
Reviewed: 8 October 2025
Ula
SloveniaLokacija je top, namestitev cista in avtenticna :)
Stayed in October 2025
Reviewed: 30 September 2025
Margaret
IrelandOnly small thing was that the spare bed blankets were dirty. A kettle in the room would have been great. We boiled water in cups using the microwave to make tea.
Central Location was good. Room was cozy & so quiet. Very restful stay
Stayed in September 2025
Reviewed: 16 September 2025
Amy
United KingdomNo
The room was beautiful and in the heart of florence. You had a beautiful view and the location was perfect. The breakfast was a short distance from the room and was nice. We enjoyed sitting outside in a morning for breakfast. The bathroom was large enough for and there was enough space throughout the room. Bed was comfortable. Given the location I expected noise but i slept well and the room was soundproof The staff were friendly and helpful. We left bags at the property until check in.
Stayed in September 2025
Reviewed: 16 September 2025
Jacqui
AustraliaBathroom very small.
Was very local to everything. Walking distance to train and main tours we had to meet up. It was clean and very secure. Had a lift, only used for luggage purpose.
Stayed in September 2025
Reviewed: 1 September 2025
Denise
AustraliaEverything great except for the pillows.
Stayed in August 2025
Reviewed: 20 August 2025
Katharine
AustraliaRoom wasn’t ready at check in time and we had no body wash left for us.
Fantastic location. Easy to walk everywhere.
Stayed in August 2025
Reviewed: 12 July 2025
Lynn
United KingdomGreat size of room for a family Very clean Lots of character Central location
Stayed in July 2025
Reviewed: 26 May 2025
Cb
United StatesSelf-service check-in worked well with instructions provided via messaging in advance, but no staff on the premises, which also meant we had to leave cash in the room as payment for the city tax upon checkout. The welcome email was thorough and indicated that there was a small "lift" which is accurate and helpful for avoiding stairs, but only fits one person at a time if carrying luggage.
Excellent location near Duomo for exploring central areas of the city. Room was clean and very quiet. Staff was responsive and helpful with questions (but not on site, so requires some planning ahead).
Stayed in May 2025
Reviewed: 23 May 2025
Helen
AustraliaThe pillows weren't very comfy and there was a strong smell of cleaning products in the hallway.
The location & the accommodation.
Stayed in May 2025
Reviewed: 16 May 2025
Jeffery
United KingdomThe property is in an excellent location with all the Duomo being a mere 5 minutes or so walk away, and the Pontevecchio no more than 15. Our room was simply furnished but with sufficient storage space for a 3 or 4 day stay. One bedside light wasn’t working but fixed the next day. Breakfast is served a short walk away in a friendly ‘osteria’ with plenty of local atmosphere. There are many dining options along this street.
Stayed in May 2025
Reviewed: 15 May 2025
Patricia
Australia* the elevator is so small it can barely fit 1 person and 2 suitcase therefore we had to lug our big suitcases up 3 flights of stairs * the toilet door was weird * no English tv channels *no staff there 98% of the time. We needed help when our door was electronically locked and would not open. It was stressful thinking we had to sit in the hall way all night. We finally made contact and after a while a lovely man came and helped us get inside our room. But they probably need a better communication system for visitors, something quick, and responsive to relieve any anxiety.
Location was fantastic and staff were extremely nice and very helpful.
Stayed in April 2025
Reviewed: 1 May 2025
Tina
United KingdomJust be aware that you are in a busy part of town and you will hear the street until around midnight.
Location was great. Very easy to access, a lift if you need it. Don't forget cash for your city tax.
Stayed in May 2025
Reviewed: 28 April 2025
Christine
United Kingdommy only suggestion would be a mirror in the bedroom.
the room was very good, and a decent size for a city b&b. nice addition of the use of a communal kitchen. everywhere was spotlessly clean. The breakfast provided by the little restaurant a couple of doors down was very good, we also had evening meal there which was also very good. Florence is a lovely city and well worth visiting. Will certainly recommend the city & accommodation to people.
Stayed in April 2025
Reviewed: 9 April 2025
Becky
United KingdomNice place to stay that was very central. It was clean and had all the basics we needed. We would stay again. It is in an old building, which is great, we loved it, but you don't have the modern heating and plumbing of a more spacious place that could be upgraded. We were happy to have a place with so much character and would stay again.
Stayed in February 2025
Reviewed: 3 April 2025
Simotm
Small bathroom, but we managed.
Clean and comfortable room, very large bed with excellent matress and good quality sleep. Good communication with our host, all issues were solved quickly. Excellent location in the city center within walking distance to main attractions.
Stayed in April 2025
Reviewed: 30 March 2025
Michelle
United KingdomUnfortunately the safe wasn’t working
Location
Stayed in March 2025
Reviewed: 26 March 2025
Jessica
United StatesI liked the location but I would have preferred someone there when I arrived. I had a difficult time figuring out how to check in and contact someone for help. Once we were in , it was quiet . The individual who helped me check out was very nice and helpful.
Stayed in March 2025
Reviewed: 24 March 2025
Emil
CroatiaLocation was perfect.
Stayed in March 2025
Reviewed: 17 February 2025
Carmen
SpainExcelent room located in the city center. Very good breakfast in a restaurant very closed by. I totally recommend this Hotel for a family of four!
Stayed in February 2025
Reviewed: 5 January 2025
Jocelyn
AustraliaThe space is one large shared room - not separate rooms which may be an issue for some families.
The location was excellent, the beds were very comfortable and it was very clean. Communication with staff was also excellent.
Stayed in January 2025
Reviewed: 14 December 2024
Lillian
BrazilHeaters did not work but we used A/C on heating mode .
Great location, breakfast was very good! Spacious and very clean.
Stayed in December 2024
Reviewed: 30 October 2024
Jayne
United KingdomBathroom smelt of damp
Location was great. The owners were very helpful.
Stayed in October 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content