Reviews of B&B Cavour10 Firenze
Via Cavour 10, San Marco - Santissima Annunziata, 50129 Florence, Italy
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Reviewed: 25 October 2025 · Stayed in October 2025
Verified reviewReviewed: 11 October 2025 · Stayed in October 2025
Verified reviewNothing
Everything
We are truly sorry to read your review, especially as we believe it does not accurately reflect what actually happened. From the very beginning, we clearly explained our refund policy, stating that we would be happy to issue a refund if the room could be resold to other guests, which in fact later occurred. Regarding the heating, we must point out that regional regulations in Tuscany do not allow central heating to be turned on before October 15th , this is a public and verifiable rule. To ensure comfort, the room was equipped with fully functional air-conditioning units that can also provide warm air, as explained during check-in. Our property is a historic residence, featuring original architectural details and high-quality materials that many of our guests appreciate. We are sorry that your personal experience did not reflect this value. Finally, we remind you that we offered you a refund of over 50% of your stay, despite the fact that this represents an additional cost to us due to commission fees on the full booking amount. We always remain open to dialogue and to resolving any inconvenience in a fair and respectful manner, but we believe it is important to clarify the facts transparently for all future guests. We are very concerned that this review could seriously harm our property’s reputation and future bookings. For this reason, we will contact Booking.com directly to report and clarify the situation, as we believe the comments made do not accurately reflect the facts. We always treat our guests with maximum respect and professionalism, and we expect the same fairness in return toward those who work with dedication and commitment to keep a hospitality business running.
We are truly sorry to read your review, especially as we believe it does not accurately reflect what actually happened. From the very beginning, we clearly explained our refund policy, stating that we would be happy to issue a refund if the… Show more
Reviewed: 25 September 2025 · Stayed in September 2025
Verified reviewReviewed: 11 September 2025 · Stayed in August 2025
Verified reviewAmazing apartment was so nice loverly balcony can’t praise this place enough
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewGreat location and nice and quiet.
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewThere was not one thing about this property we felt was acceptable
In 50 years of travel, this the worst property we have ever booked. Bookings.com have always been good for us. To rate this property level 3 is rediculous. The entry smelled, the aircon didn’t cool our tiny room, Wifi was hopeless, the bathroom was very poorly maintained, the shower rose was held together with metal ties. Communication with the host was zero, the first afternoon we stayed we sent 5 unanswered messages. The only night we stayed, the door handle fell off and we were locked in the horrible room for over an hour before managing to escape. There was no tv remote so no tv. At the cost of over 500 euros, we moved out early next day. The host/ owner has still not responded to our request for a refund.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe location was excellent. The size of the room and the decor was very good. The room was clean. Breakfast (a pastry, juice and coffee) in the cafe down the road was basic but ok.
The air conditioning was not adequate for the room size - it was uncomfortably hot and we could not get a good night's sleep. The breakfast was just a sweet pastry - nothing else was available. The first day, there was fresh orange juice (which was lovely). The second day, there was just concentrate (yuk), so there was no consistency in what was offered.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewLocation as everyone says is perfect. Balcony is small but nice to sit out on.bathroom and suite were a good size, 1 Street away from parking facility. Breakfast was more then enough unless you eat big in the mornings. Supermarkets a few doors away.
Arrived with no power at premises, took 3 hours to sort and only after threatening to check out. Parking is not prebooked for you, make your own booking with garage michaelanglo in the next street. Because Internet was down for the 2 days, unable to pay city tax even after multiple texts to rep.
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe location is very good. It's near to practically all tourist attractions, restaurants, bus and train stations
It's a bit pricey for a B&B accommodation. I was also expecting a hot breakfast for the price I paid but only got a basic croissant, coffee and juice combo but I would say it's adequate. Our first night was a nightmare because we were not able to sleep because of the mosquitoes. Although to be fair the owner addressed the issue by giving us mosquito repellent after I told him about it. Overall we were satisfied. ALSO it would be a big help if guests can communicate with the caretaker/owner by email since most of the guests are from other countries and our phones do not work in Italy
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewThe bed was amazing. And thank you for the welcome drink!
The entrance of the building. But don't worry, you will forget about that when you get in to the room
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewGreat location within easy walking distance to everything. Room was comfortable & clean with an old world charm.
Very noisy area. Hard to sleep with the noise from the bar across the road, people in the street and traffic.
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewBeautiful apartment right near the heart of Florence
Road was loud and busy at night
Reviewed: 7 October 2024 · Stayed in September 2024
Verified reviewThe room is nothing like the pictures. It’s old, dirty, and has a terrible smell that makes it almost impossible to sleep.
Reviewed: 21 September 2024 · Stayed in September 2024
Verified reviewVery good location and the decoration was exactly for Florence the bed was very nice also the space
The smell of pipes was very bad and you can’t stay or sleep with close windows we had open the windows Alf day and all night
Reviewed: 4 September 2024 · Stayed in August 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewlocation，very close to every attraction.
Summer nights, 25 degrees outside, 32 degrees inside. We felt like pizza in the oven. Because the air conditioner could not cool, I suspect there are multiple air conditioner compressors next to the bedroom. It is warm in the summer if you touch the heater. We could not sleep all night and had to open the windows. We were bitten by mosquitoes many times.
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewThe location is excellent, short walk to the main tourist attractions and one directly opposite. The room and bathroom were huge and it was quiet with good a/c
The overall cleanliness of the whole building from entrance hall, stairwell and apartment. There were cockroaches in the entrance hall! We checked out a day early and found a clean, small hotel!
Reviewed: 9 July 2024 · Stayed in July 2024
Verified review