Reviews of Charming Genova | Residenza d'epoca
Piazza Pollaiuoli 8 , 16123 Genova, Italy
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Reviewed: 20 October 2025 · Stayed in October 2025
Verified reviewIn the central and super nice
Nothing, everything was perfect
Reviewed: 7 October 2025 · Stayed in September 2025
Verified reviewThe room was pretty.
The security was quite bad. It is a busy street at night and the front door was fully open. Not as an accident, but by design. Even the interior door to the set of rooms was left unlocked. There was a key to the bedroom, but the shared space was essentially fully accessible to the public. I would not have stayed there alone.
Dear Claire, thanks for your review, but our policy is totally different by comparison of what you explain. Each room has its own three keys (one for the front door of the building, one for the house and one for the private suite/room). On the check-in we explain the use of each keys but sometimes, some maybe lazy guest don't lock the house door, so, if someone notice the the door is left unlocked, could lock it immediately (we are not an hotel with a 24h reception during the nightime). The palace is super safe and under camera survellance anyway. Finally one word for the location: we are located in the very center of the town where the nightlife, expecially friday and saturday is alive and sparkling: this is wonderful for the major part of the guest but it is not perfectly suitable if you wanna finish that philosofy white paper :-). All the best, Riccardo
Dear Claire, thanks for your review, but our policy is totally different by comparison of what you explain. Each room has its own three keys (one for the front door of the building, one for the house and one for the private suite/room).… Show more
Reviewed: 2 October 2025 · Stayed in October 2025
Verified reviewI had a great stay at Charming Genova! Great position near all the main city attractions and everything was clean! Riccardo was very kind and open to give restaurant suggestions so I highly recommend staying here!
Reviewed: 20 September 2025 · Stayed in September 2025
Verified reviewGreat in very center of old town.
Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewExcellent location. A warm welcome and wonderful suggestions from staff about where to visit and the best places to eat. Comfortable lodgings. I would stay there again in a heartbeat.
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewNo breakfast Location fine
Picked up bed bug infestation which carried to next location via luggage. Had to go to doctor first treatment and next property had to fumigate to get rid of infestation. We alerted the property in Genoa only to find that they knew they had a problem but they still rented!
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewFantastic location in the old town, in a beautiful historic building. Susanna welcomed us very friendly. The communication was excellent. We loved our short stay in Genova.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewTHERE ARE BED BUGS IN THE BEDS!!! Never stay here!! Worst accomodation we have ever been! We found bugs in our bed in the middle of the night, messaged Susanna to move to another room but we found the same bugs there.We couldn’t sleep all night and found bedbug bites all around our body.Susanna didn’t help us at all so we checked out early in the morning! In addition in the staircase there were cockroaches. (In the beginning Susanna told us to message her 1 hour before our arrival we do so, nevertheless we have to wait 30 minutes.)
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe room was suitable for a couple of persons
We have encountered a bug in the bed during the night
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe space was beautiful with an extraordinary bathroom and great shower. We only had a quick visit but our host Susanna was very graceful with our delay checking in and helped us store our baggage for a later checkout. More than pleased!
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation was excellent Characterful building and room
The bes was so uncomfortable and dipped in the middle. The noise from other rooms was audible. The bathroom shower was tiny and hard to manoeuvre inside. I’m a size 8 and struggled squeezing in and out. Just a little basic
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewAmazingly central, and a beautiful period property with charming historical features.
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe host was brilliant at communicating with us, giving us recommendations before we had even arrived. Susanna was very welcoming upon arrival. The room was very clean, comfortable and cosy. Brilliant location in the middle of town, with the added bonus of a café at the bottom of the building!
Nothing!
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewVery nice studio in a lovely old building. Susanna was a great host- very friendly, responsive & gave great recommendations.
We barely slept because of noise from bars below & yelling/screaming from a family of guests next door. Would recommend bringing ear plugs because of thin walls.
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewAmazing property with a rich and amusing history. Susanna is a fantastic host and fascinates you with her knowledge and tips on Genoa. The room is unbelievably big, comfortable, and simply stunning, with these mind blowing affreschi from the ‘400. Totally in love and highly recommend!
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewEverything was perfect from the location to the room and the way we were treated : we arrived late (sorry again!) and still got upgraded for no reasons! Thank you again for this very nice stay
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewAmazing location, stuff really friendly. Room very very nice..a little jewel. Absolutely to advice !
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewExceptional location. Large and clean room with beautiful furniture if not to the claimed standard. My children could not see the free wifi network on their devices (as a parent, that's a plus to me).
Steep (although large) stairs to access the property (2nd floor apartment) might be difficult for an elderly person. Shower was not practical. Visible electric wires 30 centimetres above the shower head were not a reassuring sight and provided a much needed excuse to my 11 year old to refuse to take a shower. My son also noticed a naked electric wire in the bathroom -- let's assume it was not live. Bidet seemed to be leaking when used. There were also water drops landing seemingly from nowhere right in the middle of the coffee table... Luckily the drops missed my daughters' headphones.
Reviewed: 26 October 2024 · Stayed in September 2024
Verified reviewThe room was advertised as having a values of over $700, I totally disagree with that assertion. The building is pretty run-down, located in a Piazzale that is dirty and a bit uncomfortable, there is no Wi-Fi service in the room, no TV. The windows face an inner patio, that is a service patio for a bar/restaurant down below with noise till the wee hours of the morning.
Just about everything
Many thanks for your feedback. Just to be a little more precise about your listed points: - you pay about 85$ while during some important events at 700$ is sold out (this is manly due to our “awful” position in front often of palazzo ducale and the 5 centuries years old history); - WiFi is one of the most appreciated amenities for its quality and speed; - TV is not listed in the provided amenities (if pictures were not enough); - the patio is not a service space except for stairs. - the building is not run down is simply a XV century building protected by authorities; Anyway accordingly to your precious observations, we humbly suggest a best western for your next trip. Best regards, Riccardo | Charming Genova
Many thanks for your feedback. Just to be a little more precise about your listed points: - you pay about 85$ while during some important events at 700$ is sold out (this is manly due to our “awful” position in front often of palazzo ducale… Show more